Airtel Customer Care Number: How To Contact Airtel Kenya

In this article, we discuss several ways to contact Airtel Kenya Using their official channels.

Mar 6, 2023 - 19:21
Jun 12, 2023 - 15:45
Airtel Customer Care Number: How To Contact Airtel Kenya
Airtel Customer Care Number: How To Contact Airtel Kenya

Airtel Kenya has you covered when looking for swift and efficient customer service. Airtel Kenya ensures its customers are always in the lurch by providing a broad spectrum of communication channels. Let's delve into the options available to Airtel Kenya's customers in this comprehensive guide.

24/7 Call Centre

One of Airtel Kenya's strongest customer support pillars is its round-the-clock call center. No matter when an issue arises, they have a team of customer service professionals on standby. For all types of customers – prepaid, postpaid, and corporate – Airtel offers two specific numbers to call:

  • From your Airtel line, you can reach them toll-free at 100.
  • From other networks or abroad, dial 0733 100 100 (or +254733100100 if you're outside Kenya).

Remember, open calls from Airtel will come only from 0733100000, and they will never ask for your Airtel Money PIN. Stay alert and secure!

Email Contact

In the digital age, email remains a popular way to communicate. Airtel Kenya accommodates this by offering an official email channel: [email protected]. Whether you have questions about your phone, tariff plan, or any Airtel services, drop them a line, and you can expect a prompt response.

Self Service

Do you like to take matters into your own hands? Airtel Kenya's self-service option is perfect for you. By dialing *100#, you can navigate through a range of services, enabling you to manage your Airtel account, recharge your airtime, and more conveniently.

Airtel Shops

Airtel Kenya maintains a country-wide network of shops for those who appreciate a personal touch. You'll find knowledgeable staff to assist you with inquiries or issues here. You can find the nearest Airtel shop and its working hours on their official website.

READ ALSO:  Airtel Money: How to Make Payments Using Airtel Money Till


In a world saturated with choice, Airtel Kenya is committed to providing quality services and an exceptional customer experience. This approach has given rise to various channels to contact Airtel Kenya. Airtel is at your service whether you prefer a direct call, email, self-service, or face-to-face interaction.


Q: How do I complain about Airtel Kenya?

A: You can contact Airtel Kenya through the call center, email, or by visiting an Airtel shop. They take all complaints seriously and aim to resolve them swiftly.

Q: How long does it take for an issue to be resolved?

A: The resolution time can vary based on the issue. However, Airtel Kenya is dedicated to solving problems as quickly as possible.

Q: How do I check my Airtel account balance?

To check your account balance, dial *131# from your Airtel line.

Q: Can I contact Airtel Kenya from a non-Airtel number?

A: You can contact Airtel Kenya from any network by dialing 0733 100 100.

Q: Is Airtel Kenya customer care available 24/7?

A: Airtel Kenya operates a 24/7 call center to ensure constant customer support.

Q: How do I find the nearest Airtel shop?

A: Airtel shops' locations and operating hours can be found on the official Airtel Kenya website.

Disclaimer: This article is intended as a comprehensive guide to contacting Airtel Kenya's customer service and is accurate as of the time of writing. Always verify information from the official Airtel Kenya sources.

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Joseph Richard Joseph is a graduate of Mathematics and Computer Science (Applied Option). With expertise in Technology and Finance, he brings his knowledge to the field, demonstrating an authoritative understanding of these interrelated areas. Joseph is pursuing a Master's in Software Engineering, further expanding his skill set.