All NTSA Contacts, Numbers, and Office Locations in Kenya 2024

Looking for NTSA contacts and office locations? Find everything you need to know about contacting and reaching NTSA in Kenya.

Dec 15, 2023 - 00:30
Dec 15, 2023 - 08:42
All NTSA Contacts, Numbers, and Office Locations in Kenya 2024
All NTSA Contacts, Numbers, and Office Locations in Kenya 2024

If you're a motor vehicle owner or part of the transport industry in Kenya, knowing how to reach the National Transport and Safety Authority (NTSA) and where their offices are located is essential. In this comprehensive guide, we'll be able to give you all the necessary information to contact NTSA effectively and efficiently. Established through an Act of Parliament on October 26, 2012, NTSA's primary goal is to streamline road transport operations, manage the sub-sector, and reduce road-related fatalities.

NTSA's Vision and Mission

Before we delve into the contact details, let's take a moment to understand NTSA's vision and mission, which drive their commitment to road safety:

  • Vision: NTSA envisions Efficient, Reliable, and Safe Road Transport in Kenya.
  • Mission: Their mission is to continuously improve Road Safety for All Users by Planning, Managing, and Regulating the road transport system.

Core Values: NTSA places high importance on core values that include Commitment to Safety, Customer Focus, Professionalism, Teamwork, Resource Mobilization, Integrity, and Accountability.

NTSA Contacts

When contacting NTSA, having the right contacts at your fingertips is crucial. Here are the contact details you should keep handy:

  • Head Office Address: National Transport and Safety Authority 316 Upper Hill Chambers, 2nd Ngong Avenue, Nairobi.
  • Postal Address: P.O Box 3602 -00506, Nairobi.

Call Center Contacts:

  • Safaricom: 0709 932 000
  • Telkom: 020 6632 000


NTSA Regional Offices

NTSA recognizes the need to serve different regions effectively and to do so, they have established regional offices across Kenya. Here's a list of NTSA regional office locations:

Town Location
Eldoret Motor Vehicle Inspection Centre along Police Line Road
Embu Motor Vehicle Inspection along Kitiriri Road
Garissa KRA Offices, 1st Floor
Kakamega Posta, KRA offices
Kericho Kericho County Commissioner’s Compound, NTSA MVI Centre
Kisii Motor Vehicle Inspection Unit, along the Kisii-Kilgoris Road
Kisumu Motor Vehicle Inspection Center, along Airport Road
Machakos Machakos Inspection Centre
Meru Angaine Plaza, 2nd Floor
Mombasa IMAARA Building, 1st Floor, on Dedan Kimathi Avenue
Nakuru Motor Vehicle Inspection Centre along Nakuru Ravine Road
Nyeri Regional Commissioners Complex, Block C, Third Floor
Thika Deputy County Commissioners Offices, Opposite Barclays Bank
Voi Motor Vehicle Inspection Centre

NTSA Mandate & Functions

With such a noble vision and mission, you might be curious about NTSA's specific responsibilities. They play a crucial role in various aspects of road transport and safety:

  1. Advising on Road Transport Matters: NTSA provides recommendations on road transport and safety issues.

  2. Implementing Road Transport Policies: They ensure safe, reliable, and efficient road transport services.

  3. Regulating the Road Transport Sector: NTSA regulates and manages the road transport sector in line with relevant legislation.

  4. Motor Vehicle Inspections: They conduct inspections and certify vehicles to ensure roadworthiness.

  5. Road Safety Research: NTSA is involved in research and audits related to road safety.

  6. Public Education: They facilitate the education of the public on road safety.

  7. Driving School Curricula: NTSA formulates and reviews the driving school curriculum.

  8. Registering and Licensing of Motor Vehicles: NTSA is responsible for registration and licensing.

  9. Regulating Public Service Vehicles: They oversee public service vehicles' operations and safety standards.

READ ALSO: Labour Laws in Kenya: PDF Download, Types of Labour Laws, Working Hours, Employee Rights, and More


Knowing how to reach the National Transport and Safety Authority is essential for anyone involved in the Kenyan transport industry. Whether you have inquiries, complaints, or reports, this guide provides all the necessary NTSA contacts, numbers, and office locations. NTSA's commitment to road safety and efficiency makes it a critical organization in Kenya's road transport sector. So, please keep these contacts handy, and you'll have a reliable resource when you need them.

Joseph Richard Joseph Richard, a leading contributor to, uses his decade-long expertise in finance, business, and technology to offer clear, reliable guides and analyses. His work aids Kenyans in making informed financial and business decisions, earning him a reputation as a trusted industry authority.