DSTV Error Code Messages and How to Easily Resolve Them

Discover how to fix common DStv errors, including E16, E19, E30, and more. Get step-by-step troubleshooting tips and enjoy uninterrupted viewing.

Oct 29, 2023 - 11:32
Oct 29, 2023 - 11:33
DSTV Error Code Messages and How to Easily Resolve Them
DSTV Error Code Messages and How to Easily Resolve Them

DSTV, a popular satellite television service, provides various entertainment options. However, like any technology, it can encounter issues that disrupt your viewing experience. One common frustration for DSTV users is facing error codes. In this comprehensive guide, we'll explore the various DSTV error codes and provide step-by-step solutions to resolve them quickly. Say goodbye to interrupted viewing as we delve into the world of DSTV error codes and their quick fixes.

Understanding DSTV Error Codes

DSTV error codes can be perplexing, but fear not; we're here to demystify them for you. When you see error codes on your screen, it's usually due to specific issues related to your DSTV subscription or decoder. Let's delve into some of the most common DSTV error codes and how to clear them.

E16 and E16-4: Channel Access Issue

What does it mean? E16 and E16-4 errors indicate that you cannot access a specific channel due to subscription issues.

How to clear E16 and E16-4 errors:

  • Press the "Menu" button on your remote control.
  • Navigate to "Mail Messages" and check for notifications regarding your account payment.
  • If a payment notification is present, make the necessary payment to reactivate your subscription.
  • If you've already paid, reset your account by dialing *423# or visiting the DSTV website.

E30: Subscription Status Verification

What does it mean? E30 errors occur when your smartcard verifies your subscription status, especially after a long disconnection.

How to clear E30 errors:

  • Ensure that the cables from your satellite dish are securely connected to the correct inputs on your decoder.
  • Turn off your decoder at the wall plug and wait 10 seconds before turning it back on.
  • Alternatively, reset your account by dialing *423# or visiting the DSTV website.

E18: Service Scrambled

What does it mean? E18 errors indicate that access to the service has been temporarily halted or there is no product match.

How to clear E18 errors:

  • Connect your decoder to the dish and plug it in, then wait for 15 minutes.
  • If the error persists, follow the steps for clearing the E16-4 error.

E32: Smartcard Activation

What does it mean? E32 errors can occur if you have not activated your smartcard or tried to access a channel not included in your package.

How to clear E32 errors:

  • Dial *423# while on a channel included in your subscription to reset your decoder.

Resolving DSTV Error Codes: Easy Solutions

Now that we've deciphered the meaning behind standard DSTV error codes, let's explore the easiest ways to resolve them. These solutions will help you get back to enjoying your favorite shows without the hassle of technical difficulties.

DSTV Self-Service Portal

The DSTV Self-Service Portal is a convenient option for resolving error codes without assistance. Here's how to use it:

  • Download and install the MyDSTV App or visit www.dstv.com.
  • Sign in or create an account if you don't have one.
  • Select "MyDSTV" and then "Clear error code."
  • Choose the specific error code displayed on your screen.
  • Click "Clear error" and wait for confirmation.

Mobile Phone Assistance

If you prefer using your mobile phone, you can clear error codes using a USSD code:

  • Dial 12068584# on your cellphone.
  • Follow the prompts to clear error codes, check your account balance, view transactions, and reconnect DSTV packages.

Contact DSTV Customer Care

For personalized assistance, don't hesitate to contact DSTV customer care:

Contact Method Instructions
availableSTV Self-Service Kenya

DSTV's Self-Service Kenya initiative offers innovative solutions for DSTV users, reducing the need for time-consuming calls to customer care. With these self-service options, you can quickly clear error codes, among other tasks, and get back to enjoying your favorite programs.

How to Clear Error Codes Using Self-Service Methods

There are three primary ways to clear DSTV error codes using self-service methods:

SMS Procedure

  • Ensure you have airtime on your phone and your DSTV account number.
  • Compose a new message with the error code and send it to 22788.
  • Follow the instructions provided by DSTV to eliminate the errors.

USSD Process

  • Dial *423# on your mobile device.
  • Follow the on-screen prompts to clear error codes.
  • It's as simple as that!

DSTV Eazy Self-Service Portal

  • Visit the DSTV website at DStv.com/Kenya.
  • Log in to your account.
  • Enter your Smart Card number and select the error you are encountering.
  • Input the code displayed, and you can clear the error.

These self-service options not only make error code resolution more accessible but also provide additional benefits, such as locating DSTV installers, accessing FAQs, and exploring available packages.

READ ALSO: DStv Kenya Contacts & Office Locations: Your Ultimate Guide


DSTV error codes may disrupt your viewing experience, but they don't have to be a source of frustration. By understanding the meaning behind these codes and utilizing the easy-to-follow solutions provided in this guide, you can quickly resolve any issues and get back to enjoying the vast entertainment offerings that DSTV provides. Say goodbye to interruptions and hello to uninterrupted entertainment with these simple error code fixes.


What causes E16 and E16-4 error codes on DSTV?

    • E16 and E16-4 errors occur when you cannot access a specific channel due to subscription issues. It may be because the channel is not part of your subscription or you have not paid for DSTV services. To resolve this, check your subscription and follow the DSTV guide for reauthorization.

What do you think I should do if I encounter an E30 error on DSTV?

    • E30 errors indicate that your subscription status is being verified, usually after a long disconnection or first-time installation. Please wait for a few minutes, and the error should clear itself. If it persists, contact DSTV customer service.

How do I use the DSTV Self-Service Portal to clear error codes?

    • Download the MyDSTV App or visit www.dstv.com, sign in or create an account, select "MyDSTV," and then "Clear error code." Choose the specific error code on your screen and click "Clear error."

What are the benefits of DSTV Self-Service Kenya?

    • DSTV Self-Service Kenya offers convenient methods to resolve errors, reducing the need for contacting customer care. You can clear error codes via SMS, USSD, or the DSTV Eazy Self-Service Portal. These methods also provide access to additional services like finding installers and accessing FAQs.

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