DStv Kenya Contacts & Office Locations: Your Ultimate Guide

Learn how to contact DStv customer care in Kenya and explore their multiple office locations

Oct 11, 2023 - 21:32
Oct 11, 2023 - 21:42
DStv Kenya Contacts & Office Locations: Your Ultimate Guide
DStv Kenya Contacts & Office Locations: Your Ultimate Guide

DStv has been a household name in Kenya for quite some time in the ever-evolving landscape of television and entertainment. Since its inception in 1995, it has become one of Kenya's premium home satellite television providers, offering various entertainment options tailored to individual preferences and budgets. But what if you have questions or need assistance? That's where DStv Kenya contacts come into play. In this guide, we'll explore everything you need to know about reaching DStv's customer care, their office locations, and how to manage your DStv subscription efficiently.

DStv Kenya Contacts: How to Reach Customer Care

DStv has made it convenient for customers to contact their customer care team. Whether you're facing issues with installation, package upgrades, payments, or general inquiries, here are the various ways to reach DStv customer care in Kenya:

  1. DStv Kenya Customer Care Number: You can dial +254 711 06600 to contact a customer care representative. This is a quick and direct way to address your concerns.
  2. DStv Email Address: If you prefer written communication, you can email [email protected]. This is especially useful for detailed inquiries or issues that require documentation.
  3. DStv Facebook Page: Find DStvKenya on Facebook and send them a message or check their page for updates and announcements.
  4. Twitter Handle: Follow @DStv_Kenya on Twitter for the latest news and updates. You can also send them a tweet or direct message if you have questions.
  5. DStv Self-Service WhatsApp Number: For quick assistance, you can reach out to DStv via WhatsApp at +254755896248. This service can help you with package cost checks, subscription payments, error resolution, and more.
  6. *DStv USSD Code (423#): Dial *423# on your mobile phone to manage your DStv subscription, check your account balance, fix decoder errors, view transaction history, transfer funds between accounts, and reconnect packages. Make sure to use the mobile line registered with DStv.

DStv Kenya Office Locations

If you prefer face-to-face interactions or need to visit a DStv office in Kenya, here are the critical office locations:

Location Physical Address Postal Address Contact Number Fax
Head Office/Westlands Office – Sarit Center 2nd Floor, Sarit Center, Karuna Rd, Westlands, Nairobi PO Box 60406 00200, Nairobi +254 (20) 4236 000 254 (20) 444 7019
Greenspan Mall Branch DStv Greenspan Mall, Donholm N/A +254 (20) 4236 000 254 (20) 444 7019
T-Mall Branch DStv T-Mall, Madaraka, Nairobi West N/A +254 (20) 4236 000 254 (20) 444 7019
DStv Call Center Number Kenya N/A N/A +254 711066000, +254 (20) 4236000 N/A
MultiChoice Kenya Ltd – Mombasa Next to Naivasha Supermarket, Mombasa N/A +254 - 711941754 N/A
MultiChoice Kenya Ltd – Kisumu Al Imran-Plaza, Ground floor, Oginga Odinga Street, Kisumu City PO Box 60406-00200 City Square, Kisumu City +254 - 700222908 N/A
MultiChoice Kenya Ltd – Nakuru Lanet Dundori Road N/A +254 – 71772226 N/A
MultiChoice Kenya Limited – Nyeri Mawaidha House, 1st Floor, Kimathi Way 60406 – 00200 City Square +254 – 612 031 146 N/A

Using DStv Self-Service: Making Your Life Easier

DStv understands the importance of convenience in managing your subscription. That's why they offer several self-service options:

  • DStv Self-Service WhatsApp Chatbot: Save the DStv self-service WhatsApp number (+254755896248) and use it to check package costs, make payments, resolve errors, and more. It's a quick and easy way to get assistance.
  • *DStv Self-Service USSD Code (423#): Dial *423# on your mobile phone to access a range of self-service options, including subscription management, balance checks, error fixes, and transaction history.
  • DStv Now App: Download the DStv Now app from the App Store or Google Play to manage your account, pay for subscriptions, fix errors, change packages, and even watch DStv channels online. Follow the setup guide to get started.

READ ALSO:  How To Pay For Parking In Nairobi Through Online And Via USSD


Accessing DStv Kenya contacts and services in this digital age has always been challenging. Whether you prefer speaking to a customer care representative, sending an email, or using self-service options, DStv ensures you have all the tools to enjoy uninterrupted entertainment. Plus, with multiple office locations across Kenya, they can always assist you in person. You know where to turn the next time you have questions or need assistance with your DStv subscription. Stay connected, stay entertained!

Frequently Asked Questions (FAQs)

How can I contact DStv customer care in Kenya?

You can reach DStv customer care in Kenya through various channels, including phone (+254 711 06600), email ([email protected]), Facebook (DStvKenya), Twitter (@DStv_Kenya), WhatsApp (+254755896248), and USSD code (*423#).

What are the office locations of DStv in Kenya?

DStv has multiple office locations in Kenya, including its head office in Sarit Center, Westlands, and branches in Greenspan Mall, T-Mall, Mombasa, Kisumu, Nakuru, and Nyeri. You can visit these offices for in-person assistance.

How do I use the DStv self-service WhatsApp chatbot?

To use the DStv self-service WhatsApp chatbot, save the number +254755896248, open WhatsApp, type "Hi," and follow the prompts on your screen. This chatbot can assist you with various DStv-related tasks.

What is the DStv Now app, and how can I use it?

The DStv Now app is a self-service application that allows you to manage your DStv account, make payments, fix errors, change packages, and watch DStv channels online. Download the app, sign up, and follow the setup guide to get started.

How can I access DStv's self-service USSD code (423#)?

To access DStv's self-service USSD code (*423#), dial it on your mobile phone. This code enables you to manage your subscription, check your account balance, resolve decoder errors, view transaction history, and more. Ensure you use the mobile number registered with DStv for this service.

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