GOtv Pay Bill Number – How To Pay For Your GOtv PackagesVia M-Pesa

Learn how to pay for your GOtv subscription using M-Pesa effortlessly. Discover the step-by-step process, common errors to avoid, and other convenient payment methods.

Aug 20, 2023 - 10:44
GOtv Pay Bill Number – How To Pay For Your GOtv PackagesVia M-Pesa
GOtv Pay Bill Number – How To Pay GOtv Via M-Pesa: Everything About GOtv in Kenya

Have you been struggling to find a convenient way to pay for your GOtv subscription? Look no further! With the GOtv M-Pesa paybill number, you can easily make payments and enjoy your favorite shows without hassle. This comprehensive guide will walk you through using M-Pesa to pay for your GOtv subscription, the available packages, how to change packages, and more.

 Key Takeaways

  1. GOtv PayBill Number: The official GOtv PayBill number for M-Pesa transactions is 423655.
  2. Payment Process: To pay using M-Pesa, open the M-Pesa menu, select "Lipa na M-Pesa," choose "Pay Bill," enter the GOtv PayBill number, provide your IUC number, enter the payment amount, input your M-Pesa PIN, confirm the details, and wait for confirmation.
  3. Common Error: The E16 error might occur if your subscription has expired or you attempt to pay with your decoder turned off.
  4. Account Details: Ensure you enter the correct PayBill number, IUC number, amount, and M-Pesa PIN to avoid errors.
  5. Online Payment: You can also use online banking platforms such as Equity Bank's Eazzy App to pay for your GOtv subscription.

GOtv Kenya has revolutionized the way we experience television entertainment. With its affordable packages and diverse channel offerings, GOtv has become a household name in Kenya. One of the most convenient ways to pay for your GOtv subscription is through the widely-used M-Pesa platform. This article will provide step-by-step instructions on using the GOtv pay bill number to make seamless payments, explore the various GOtv packages available, and learn how to change your package if needed.

How To Pay GOtv Via M-Pesa

Regarding paying for your GOtv subscription, M-Pesa offers a quick and efficient solution. The official GOtv pay bill number, or business number, is 423655. By following a few simple steps, you can ensure that your subscription remains active and uninterrupted:

Step 1: Open Your M-Pesa Menu

Begin by opening the M-Pesa menu on your mobile phone. You can access this menu through the Safaricom SIM tool kit (MPESA STK), M-Pesa app, or by dialing the USSD code *334#.

Step 2: Choose Lipa na M-Pesa

Select the "Lipa na M-Pesa" option from the menu. This will take you to a list of payment options.

Step 3: Select Pay Bill

From the available payment options, choose "Pay Bill" to proceed with paying for your GOtv subscription.

Step 4: Enter GOtv PayBill Number

Enter the GOtv pay bill number, 423655, and press "OK" to confirm.

Step 5: Enter Your IUC Number

Provide your IUC number (GOtv Account Number), which can be found on the red sticker at the bottom of your GOtv decoder. Confirm the information entered and press "OK."

Step 6: Enter the Amount to Pay

Enter the amount corresponding to your GOtv subscription package. Make sure to enter the correct amount for a successful transaction.

Step 7: Enter M-Pesa PIN

Input your M-Pesa PIN to authorize the payment. This is the same PIN you use for other M-Pesa transactions.

Step 8: Confirm and Complete

Review all the details you've entered to ensure accuracy. Confirm the transaction and complete the payment once you know everything is correct.

Step 9: Confirmation

After completing the transaction, you'll receive a confirmation SMS from M-Pesa. Your GOtv subscription will be updated within an hour, and you can continue enjoying your favorite shows without interruptions.

GOtv Packages: Choosing the Right Fit

GOtv offers a range of packages to suit different preferences and budgets. Here are some of the popular packages and their features:

Package Monthly Price (Ksh.) Channels
GOtv Supa 1,899 Over 70
GOtv Max 1,449 Over 60
GOtv Plus 999 More than 45
GOtv Value 649 Over 35
GOtv Lite

199 (monthly)

500 (quarterly)

1,200 (annually)

Over 20

Choosing a package that aligns with your viewing preferences and budget is essential. Consider the number of channels, types of content, and pricing when deciding.

Changing Your GOtv Package: Upgrade or Downgrade with Ease

The process is straightforward if you ever want to change your GOtv package, whether it's to access more channels or adjust your subscription to better suit your needs. You have two main options for changing your package: SMS or online.

Via SMS: 

Send an SMS "Upgrade/Downgrade [Your IUC Number]" to 22688. For example, if you want to upgrade, you would send "Upgrade 1234567890" to 22688. This will initiate the package change process.


  1. Access the GOtv website ( and click the "Self Service" tab.
  2. Select the "Change My Package" tile.
  3. Fill in the required details, including your country, mobile number or surname registered with GOtv, and IUC/Smartcard number.
  4. Sign in to your account or activate your account if you're a new customer.
  5. Choose the package you want to upgrade or downgrade to and proceed to payment.
  6. Enter the payment amount and select your preferred online payment method.
  7. After successful payment, your package change will be processed within 10 minutes.

Other Payment Options That  GOtv Offers

Payment Option Instructions
Pay from Home
1. Go to the Safaricom menu and select ‘M-PESA’
2. Enter the GOtv Business number i.e. Paybill number: GOtv: 423655
3. Enter the GOtv Basket ID (reference number) as displayed on Eazy Self Service
4. Enter the amount you want to pay
5. Confirm the details entered, Click ‘Ok’
6. The following message will be displayed: Sending >>> Sent Wait for Mpesa to Reply, then Click ‘Ok”
7. You will then receive a confirmation SMS of your payment
8. Please ensure that your decoder is on before making payment
1. This option is available for Safaricom subscribers
2. Go to the MPESA menu
3. Choose Pay Bill option
4. Enter 423655 as the business number
5. Enter the IUC number (On a red sticker at the bottom of the decoder)
6. Enter the relevant full subscription amount
7. Enter your Safaricom PIN number and complete the transaction
8. The customer will receive a confirmation SMS. Multichoice Kenya will update the payments done via Safaricom at least hourly
9. Please ensure that your decoder is on before making payment
Credit Card
You can pay using Credit Card Payment Powered by Craft Silicon. Sign into your account and click on “Pay”. Follow the instructions.
Pay Away from Home
Diamond Trust Bank
To pay for your GOtv subscription log onto your mobile banking application and follow the steps mentioned above
Faulu Bank
To pay for your GOtv subscription log onto your mobile banking application and follow the steps mentioned above
Guaranty Trust Bank
To pay for your GOtv subscription log onto your mobile banking application and follow the steps mentioned above
I M Bank
To pay for your GOtv subscription log onto your mobile banking application and follow the steps mentioned above
Co-op Bank USSD
1. Dial *667#
2. Select Payments
3. Select Utility Payments
4. Select Pay Tv
5. Select GOTV
6. Select Pay Bill and enter the GOTV account number you’re paying for
7. Select account to Pay from and enter amount
8. Confirm payment and wait for confirmation SMS
Co-op Bank App
1. Click Bills then Bill Payments
2. Click PayTv drop down and Select GOTV
3. Enter your Smart card number, validate (ensures payment to the correct account), then enter amount to pay
4. Confirm payment and wait for the payment confirmation SMS
- Advantage: You can save your bill details for ease of payment next time and you can download the payment advise/Receipt for future reference.

READ ALSO: DSTV PayBill Number: How to Pay Your DSTV Packages Via Mpesa


With the convenience of the GOtv M-Pesa pay bill number, paying for your GOtv subscription has never been easier. Whether you're a fan of captivating movies, thrilling sports events, or engaging TV shows, GOtv offers a variety of packages to cater to your entertainment preferences. By following the simple steps outlined in this guide, you can ensure that your GOtv subscription remains active, allowing you to enjoy uninterrupted entertainment from the comfort of your home.

Frequently Asked Questions

What is the GOtv PayBill Number? 

The GOtv PayBill Number is 423655. It's the official number used for paying GOtv subscriptions via M-Pesa.

How do I clear the GOtv E16 error after payment?

 If you encounter an E16 error, your subscription has expired, or your decoder was off during payment. To clear the error, ensure your decoder is on, and send an SMS with the word "RESET" followed by your decoder IUC number to 22688.

Can I change my GOtv package online?

Yes, you can. Visit the GOtv website, log in, and select "Build a Package." Choose your desired package, complete the payment, and your new channels will be activated within minutes.

Can I pay for GOtv using Equity Bank's Eazzy App?

You can pay for your GOtv subscription using Equity Bank's Eazzy App. Open the app, select "Pay Bills," and enter the GOtv PayBill number (423655). Enter your GOtv account number and the amount you wish to pay, then select your linked bank account to complete the payment.

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Joseph Richard Joseph is a graduate of Mathematics and Computer Science (Applied Option). With expertise in Technology and Finance, he brings his knowledge to the field, demonstrating an authoritative understanding of these interrelated areas. Joseph is pursuing a Master's in Software Engineering, further expanding his skill set.