How to check if your certificate of good conduct is ready in Kenya

Learn how to apply for a Certificate of Good Conduct in Kenya and unlock a world of opportunities. Find out about the process, required documents, and waiting times

Oct 16, 2023 - 22:11
How to check if your certificate of good conduct is ready in Kenya
How to check if your certificate of good conduct is ready in Kenya

In Kenya, a Certificate of Good Conduct is a document and a gateway to numerous opportunities. It essentially attests to one's criminal clearance or the lack thereof, making it a requisite for employment, among other things. The general process of obtaining this certificate involves a straightforward application, either in person or online, followed by a waiting period during which the necessary verifications are conducted.

Application Process 

There are three primary avenues through which one can apply for a Certificate of Good Conduct in Kenya:

  • Huduma Centre: These centers serve as one-stop shops for various government services, including the application for a Certificate of Good Conduct. They are strategically located across the country to cater to citizens in every county.
  • DCI Headquarters: The Directorate of Criminal Investigation (DCI) is the sole police unit responsible for processing and issuing Certificates of Good Conduct. Applications can be made at any DCI office countrywide, with the headquarters located along Kiambu Road in Muthaiga, Nairobi.
  • eCitizen Portal: The online platform facilitates a hassle-free application process for those who prefer a digital route. One can apply and pay for the certificate online, making it a convenient option for many.

The necessary documents for this process include a valid Kenyan ID for adults or a birth certificate for minors. A fee of KES 1,050 is required, which covers the cost of processing and issuing the certification.

Processing Time

The expected waiting time for the processing and issuing of a Certificate of Good Conduct varies depending on the application method and other logistical factors. Here's a breakdown:

  • Huduma Centre: After applying at a Huduma Centre, one may need to wait for at least five days, although the process can sometimes extend up to 30 days.
  • DCI Headquarters: The waiting period at the DCI is at least a week; however, due to a possible backlog of applications, it may take longer.
  • eCitizen Portal: Online applications are often processed faster, with the digital platform allowing for real-time status checks. Once the certificate is ready, it can be downloaded directly from the portal.

Several factors can affect the processing time, including the accuracy of the information provided, the volume of applications at a given time, and the operational efficiency of the processing centers. It's advisable to apply well in advance to accommodate any unforeseen delays, ensuring a smooth process in obtaining this crucial document.

Checking the Status of Your Certificate 

Having applied for a Certificate of Good Conduct through either Huduma CentreDCI Headquarters, or the eCitizen Portal, the subsequent step is to check its processing status. This is crucial as it helps you plan accordingly, especially if the certificate is needed for urgent matters like job applications.

Checking Status at Huduma Centre ​

Checking Status at Huduma Centre ​

Locating a nearby Huduma Centre is the first step. They are spread across the country, ensuring at least one center is available in every county:

  • Locating Huduma Centre: Utilize the online Huduma Centre directory to find the nearest center.
  • Procedure: Once at the center, provide your ID and any other required information to check the status of your certificate. The officers will assist in checking whether your certificate is ready for collection.
  • Expected Wait Time: The waiting time may range from a few days to a month, based on the volume of applications and other operational factors.

Checking Status at DCI Headquarters​

Whether in Nairobi or elsewhere, locating the nearest DCI office is essential for in-person status checks:

  • Locating DCI Headquarters: The main office is along Kiambu Road in Muthaiga, Nairobi. For those outside Nairobi, Divisional CID offices serve the same purpose.
  • Procedure: Present your ID and the receipt of the application. The officials will update you on the status of your certificate.
  • Expected Wait Time: Usually, it takes a week but could extend depending on the backlog of applications.

Online Status Check 

The eCitizen portal is a convenient platform for those who prefer digital methods:

  • Creating an eCitizen account: Create an account on the eCitizen portal, verify your email, and complete the profile setup.
  • Navigating to the Directorate of Criminal Investigation section: Once logged in, navigate to the 'Get Services' tab under the Directorate of Criminal Investigation section.
  • Downloading or printing the certificate: It will appear under the 'Recent Applications' section if it is ready. Click on 'Generate Certificate' or the reference number to download or print your certificate.

Common Issues and Troubleshooting 

Occasionally, one might encounter hurdles while checking the status of the certificate:

  • Addressing Login Issues: Resetting the password or contacting eCitizen customer support can resolve login issues.
  • Certificate Not Ready: If the certificate isn't ready, re-checking after a few days or contacting the respective office for updates is advisable.

READ ALSO: NCA Registration, Requirements, Fees, and Contacts


This article has provided a thorough walkthrough on checking the status of your Certificate of Good Conduct in Kenya. Whether you visit a Huduma Centre, DCI Headquarters or check online via the eCitizen portal, staying updated on the status of your certificate is imperative. This proactive approach will save time and ensure you're ready to seize opportunities.


How long does good conduct take to be ready in Kenya?

Typically, 5 days to a month, depending on the application method and other factors.

How to download a police clearance certificate from eCitizen?

Navigate to 'Recent Applications' under the Directorate of Criminal Investigation section, then click 'Generate Certificate' or the reference number to download.

Where can I download a certificate of good conduct?

On the eCitizen portal.

Does CRB affect the certificate of good conduct? 

No, they serve different purposes.

How do I check my criminal record in Kenya?

Through DCI offices.

Can you get a loan if you are blacklisted in Kenya? 

It's challenging, but some institutions might offer loans.

Can you be jailed for debt in Kenya? 

No, but legal actions can be taken.

How many years does it take to be removed from blacklisted? 

It varies based on the financial institution's policies.

Can you reverse being blacklisted? 

Yes, by settling the debts and following the necessary legal procedures.

Joseph Richard Joseph is a graduate of Mathematics and Computer Science (Applied Option). With expertise in Technology and Finance, he brings his knowledge to the field, demonstrating an authoritative understanding of these interrelated areas. Joseph is pursuing a Master's in Software Engineering, further expanding his skill set.