How to Check Your KPLC Prepaid Meter Number and Electricity Balance

Learn how to easily check your KPLC prepaid meter number and electricity balance with this step-by-step guide

Jun 17, 2023 - 08:55
Jun 17, 2023 - 08:55
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How to Check Your KPLC Prepaid Meter Number and Electricity Balance
How To Check Your KPLC Prepaid Meter Number In Kenya

This article provides a step-by-step guide to checking your KPLC prepaid meter number and the remaining electricity balance. In Kenya, where technology makes life more comfortable today, the Kenya Power and Lighting Company (KPLC) has introduced more convenient methods to check and manage electricity use.

Importance of KPLC Meter Numbers

A KPLC meter number is crucial when managing your electricity usage. These meter numbers, typically composed of 11 digits, uniquely identify your meter, helping KPLC keep track of your power consumption. It's common to forget this number, especially given its length, but fortunately, there are straightforward ways to retrieve it.

Checking Your Prepaid Meter Number

Identifying Your Meter Brand

The first step in this process is to identify the brand of your meter. KPLC uses various meter brands, including CONLOG, HEXING, ACTARIS, and SHENZEN. You can easily find the brand name indicated on the meter box.

Retrieving Your Meter Number

Once you've identified your meter brand, the next step is to retrieve your meter number. Below is the process for each meter brand:

  • CONLOG Meter Box - Dial #100, then press enter or #.
  • HEXING Meter Box - Dial 804, then press enter or #.
  • ACTARIS Meter Box - Dial 100 and then press enter or #.
  • SHENZEN Meter Box - Press 65, then enter.

Sometimes, you can press 000# or 100# to retrieve your meter number.

How to Check Your Electricity Balance

Using the E-bill Service

The E-bill service allows you to check your electricity account balance and due date anytime through SMS or email.

E-bill SMS Service

For the SMS service, follow these steps:

  • Open a new SMS message.
  • Type the first part of your account number in the message field. For example, if your account number is 998877-01, type 998877.
  • Send this message to 95551.
  • You will receive an automatic reply with your account balance details.

E-bill Email Service

For the email service, the steps are as follows:

  • Open a new email message.
  • Type the first part of your account number in the subject field. For example, if your account number is 998877-01, type 998877.
  • Email the blank message to bill(at)kplc.co.ke.
  • You will receive an automatic reply with your account balance details and payment due date.

Loading KPLC Tokens

KPLC provides several options for loading tokens into your meter. One common way is through M-Pesa, Kenya's mobile money transfer application.

Using M-Pesa

  • Go to Safaricom SIM Tool Kit, select the M-PESA menu, then "Lipa na M-Pesa."
  • Select "Pay Bill."
  • Enter the KPLC Lipa na M-PESA PayBill Number 888880.
  • Enter your 11-digit KPLC Prepaid Meter Number, then press 'OK.'
  • Enter the amount you want to pay, and press 'OK.'
  • Enter your M-PESA PIN and press 'OK.'
  • Confirm the details and press 'OK.'
  • You will receive a confirmation SMS from M-PESA, and KPLC will generate a prepaid token for your meter and send it via SMS.

READ ALSO: How to Easily Pay Your KPLC Electricity Bill via Airtel Money: Zero Transaction Fees

Conclusion

In conclusion, Kenya Power and Lighting Company have made checking your KPLC prepaid meter number and electricity balance straightforward and convenient. By following the above steps, you can easily manage your electricity use. Furthermore, e-services like e-bill email and SMS services have simplified the process further, allowing you to check your balance at any time, from anywhere. Similarly, loading KPLC tokens has become a breeze with mobile applications like M-PESA, allowing an uninterrupted power supply. Always remember to pay your bills promptly to avoid disconnection. Remember that knowledge is power, and understanding how to navigate these services can ensure you always have electricity when you need it the most.

FAQs:

What do I do if I need to remember my KPLC prepaid meter number?

You can retrieve your meter number by following the steps mentioned above, depending on the brand of your meter.

How long does receiving the prepaid token after loading it via M-PESA take?

Typically, the prepaid token is sent via SMS almost immediately. However, it may take a few minutes during high transaction volumes.

Can I check my electricity balance online?

KPLC provides options to check your balance via SMS and email only.

What should I do if I don't receive an SMS after loading tokens using M-PESA?

You can contact KPLC customer service via phone, email, or official social media channels. They can assist you in retrieving your token information.

Can I pay my electricity bill through means other than M-PESA?

KPLC provides various payment options, including Airtel Money, Equitel, KPLC Cash Payment, KPLC Cheque Payment, and through certain banks.

Can I load tokens into my meter if I have outstanding bills?

KPLC requires that all previous bills be settled before any new tokens can be loaded.

Disclaimer:

This information is based on the process and procedures of the Kenya Power and Lighting Company (KPLC) as of the time of writing. Please refer directly to KPLC's official communications or website for the most current and accurate information. This guide is intended for informational purposes only, and the author assumes no responsibility for errors or changes since this guide was written.

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Joseph Richard Joseph is a graduate of Mathematics and Computer Science (Applied Option). With expertise in Technology and Finance, he brings his knowledge to the field, demonstrating an authoritative understanding of these interrelated areas. Joseph is pursuing a Master's in Software Engineering, further expanding his skill set.