How to Effectively Remove Call Divert Across All Networks

Learn how to disable call divert on Safaricom and other networks. Manage your phone's features easily and maintain seamless communication with our step-by-step guide

Sep 29, 2023 - 11:24
How to Effectively Remove Call Divert Across All Networks
How to Effectively Remove Call Divert Across All Networks

In today's age of technological advancement, smartphones come packed with an array of features, some of which users might activate accidentally. One such part is the call divert, known by many as call forwarding. It's easy to turn on but can sometimes become a headache to disable. Managing call divert efficiently ensures you remain connected and don't miss important calls. In this guide, we'll demystify how to remove ring distract across various networks and provide an in-depth understanding of why it's vital.

Why is Understanding Call Divert Essential?

Before diving into the nitty-gritty of deactivating call divert, it's crucial to understand the significance of this feature and the potential drawbacks if mismanaged:

  1. Communication Barriers: With call divert activated unintentionally, you might become unreachable. This can result in missed important calls, leading to potential misunderstandings or missed opportunities.
  2. Unwanted Concerns: Loved ones might become worried if they can't get through to you, mainly if they are used to communicating with you frequently.
  3. Potential Misunderstandings: When callers are diverted without your knowledge, they might assume you're avoiding them, leading to strained relationships.

How Can You Identify an Active Call Divert?

Detecting an active call divert is simpler than you might think. Here are some surefire indicators:

  • Notifications: Some phones display an explicit notification like "Forwarding all calls."
  • Feedback from Contacts: If friends or colleagues mention they can't reach you or they're constantly being forwarded, it's a red flag.
  • Unusual Silence: If you typically receive calls regularly but notice an unexpected lull, the call might be the culprit.
  • Call Test: Dial your number from another phone. If you hear phrases like "Please wait while your call is being forwarded," it's active.

Deactivating Call Divert on Safaricom and Other Networks

For Safaricom Users (Kenya):

Safaricom, a leading network provider in Kenya, offers a straightforward process for managing call divert:

  1. Complete Deactivation: Dial the USSD code #002# from your Safaricom line.
  2. Selective Deactivation: Depending on the type of call divert set, use the relevant codes:
    • All incoming calls (code 21): Dial #21#.
    • Divert when unreachable: Dial ##62#.
    • Divert when on another call: Dial *#67#.
    • Divert when not answering: Dial ##61#.

For Android Users:

  1. Open the phone dialer app.
  2. Access the settings (often through a three-dot icon).
  3. Navigate to "Calling accounts" or "Supplementary services" (based on the phone model).
  4. Select the SIM card with the active call divert.
  5. Click on "Call Forwarding" and choose the type of divert to deactivate.

For Users of itel, Infinix, and TECNO:

Dial ##002# or follow the Android process above.

Network-specific Deactivation:

Some networks provide unique codes to manage call divert:

  • MTN: Dial ##002#.
  • Airtel: Dial ##002#.
  • Vodacom: Dial ##21#.

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Final Thoughts

While smartphones bring a world of convenience at our fingertips, specific features, like call divert, can become inadvertent nuisances. But with a bit of know-how, managing them becomes a breeze. Whether you're in Kenya using Safaricom or elsewhere using other networks, this guide ensures you remain reachable, maintaining seamless communication with your contacts. Remember, always keep the channels of communication open – because you never know when that one important call might come through!

Joseph Richard Joseph Richard, a leading contributor to, uses his decade-long expertise in finance, business, and technology to offer clear, reliable guides and analyses. His work aids Kenyans in making informed financial and business decisions, earning him a reputation as a trusted industry authority.