How to Find Your NSSF Number in Kenya: A Step-by-Step Guide

Are you a worker in Kenya looking to access your National Social Security Fund (NSSF) benefits or contributions? If so, you will need to know your NSSF number. In this article, we will provide a step-by-step guide on how to find your NSSF number in Kenya.

Jun 14, 2023 - 15:50
Jun 14, 2023 - 15:50
How to Find Your NSSF Number in Kenya: A Step-by-Step Guide
How to Find Your NSSF Number in Kenya: A Step-by-Step Guide

The National Social Security Fund (NSSF) has been at the forefront of ensuring financial security for workers in Kenya. A mandatory contribution from employees and employers, this pension scheme provides benefits like retirement pensions and disability benefits. However, accessing these benefits necessitates a unique identification - your NSSF number. What happens if you need to remember this substantial number? This article provides a comprehensive step-by-step guide on how to find your NSSF number in Kenya.

Importance of Your NSSF Number

The NSSF number plays a critical role in identifying members and facilitating the maintenance of their contribution records. For you to access the funds you've diligently contributed over your working years or during instances of disability, this number is a necessity.

How to Locate Your NSSF Number

Step 1: Check Your Pay Slip or Employment Contract

Your payslip or employment contract is the first place to start when finding your NSSF number. Employers must include this essential information on your payslip, salary details and other deductions. The employment contract should also list your NSSF number.

Step 2: Contact Your Employer

If your payslip or employment contract doesn't hold the information you need, your employer should be your next point of contact. Every employer records their employees' NSSF numbers, and they should provide you with this information upon request.

Step 3: Visit an NSSF Office

If contacting your employer doesn't yield results, it's time to visit an NSSF office in person. You can find an office near you with branches in all major cities and towns across Kenya. Remember to bring any relevant documents like your ID or employment contract, which can help the NSSF staff assist you in locating your number.

Step 4: Reach Out to NSSF Customer Care

Need help visiting an NSSF office? Not to worry; the NSSF customer care line is at your service. Available Monday to Friday from 8:00 a.m. to 5:00 p.m., you can call and provide your personal information, such as your name and ID number. A customer care representative will help provide your NSSF number. Here are the numbers to call:

  • Main Line: (020) 2729911, 2710552
  • Toll-Free: 0800 2212744
  • Cell Phone: 0709-583000, 0730-882000

Step 5: Use the Online Portal

For tech-savvy individuals, the online NSSF portal is a convenient option. Visit, follow the "Member Self Service Resources" option, and use the "Recover Forgotten/lost credentials" option to retrieve your NSSF number. For this process, you'll need details like your Employer ID, NSSF ID number, and KRA PIN.

READ ALSO: How to Register for NSSF Online


Retrieving your NSSF number in Kenya can be a smooth task. With our guide, you now have multiple ways to find your NSSF number, ensuring that you can easily access your benefits and contributions. Don't let the loss of your NSSF number be a stumbling block to accessing your hard-earned funds!

Frequently Asked Questions

1. What is the next page NSSF Number?

An NSSF number is a unique identifier the National Social Security Fund in Kenya assigns each member. It is used to track and manage each member's contributions and benefits.

2. Can I access my NSSF contributions without my NSSF number?

While accessing your contributions by providing other forms of identification is technically possible, having your NSSF number makes the process faster and easier. Therefore, keeping a record of your NSSF number is essential.

3. How can I update my NSSF contact details?

You can update your NSSF contact details through the NSSF self-service portal. Log into your account, go to the "Account Settings" option, and follow the instructions to update your contact details.

4. What happens if I stop making NSSF contributions?

If you stop contributing, your NSSF account will remain open but dormant. You will only accrue new benefits once you resume contributions. Also, the NSSF requires you to make a minimum contribution to qualify for certain benefits like a pension.

5. How can I check my NSSF contributions?

You can check your NSSF contributions by logging into the NSSF self-service portal. Once logged in, go to the "Contributions History" tab to see a record of your contributions.

Remember, keeping track of your NSSF number is crucial to ensuring your access to your hard-earned benefits. With this guide, we hope you know where to look and what to do to remember your NSSF number. For more information about your NSSF account, visit the NSSF website or contact their customer service for assistance.

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Joseph Richard Joseph is a graduate of Mathematics and Computer Science (Applied Option). With expertise in Technology and Finance, he brings his knowledge to the field, demonstrating an authoritative understanding of these interrelated areas. Joseph is pursuing a Master's in Software Engineering, further expanding his skill set.