How to Get an MPesa Statement for Another Number 2024-All To Know

Learn how to get an MPesa Statement for another number, including steps, privacy, and troubleshooting tips.

Feb 10, 2024 - 19:15
Feb 10, 2024 - 19:15
How to Get an MPesa Statement for Another Number 2024-All To Know
How to Get an MPesa Statement for Another Number 2024-All To Know

In today's digital age, MPesa, Kenya's leading mobile money service, has revolutionized the way Kenyans manage their finances, making transactions seamless and more accessible than ever before. However, as our financial lives become increasingly digital, the importance of keeping track of our transactions for personal or business purposes cannot be overstated. This is where the significance of MPesa statements comes into play. An MPesa statement is a comprehensive log of all transactions made within a specified period, providing users with a clear overview of their financial activities. But what if you needed to obtain an MPesa statement for a number other than your own? In 2024, Safaricom has made it possible, albeit with stringent privacy safeguards in place, to ensure the account holder's consent is paramount​​​.

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Understanding MPesa Statements

Navigating the intricacies of MPesa statements is essential for any user of Safaricom's groundbreaking mobile money service. These statements not only offer a transparent view of your financial transactions but also serve as a crucial tool for budgeting, financial planning, and even resolving disputes. Here, we'll explore the essence of MPesa statements, the different types available, and the vital considerations surrounding privacy and consent.

Definition and Types of MPesa Statements

MPesa statements are detailed records of transactions carried out on your MPesa account. They meticulously list all transactions, including deposits, withdrawals, payments, and transfers, over a specified period. There are mainly two types of statements available to users:

  • Mini Statements: Offer a quick glance at the most recent transactions. They typically cover the last five to ten transactions, providing immediate insight into recent activities without delving into older history.
  • Full Statements: These are more comprehensive, covering transactions over a longer period, such as a month or a year. Full statements are indispensable for users needing a thorough record for personal finance management, tax purposes, or business accounting​​.

Legality and Privacy Concerns

In the digital age, privacy concerns are paramount, especially when dealing with financial data. Safaricom has implemented robust measures to ensure that obtaining an MPesa statement for another number is tightly regulated. The cornerstone of this process is the requirement of consent from the account holder. This consent is not merely a formality but a legal necessity, underscoring the importance of respecting user privacy and adhering to Kenya's data protection regulations.

To access another person's MPesa statement, one must first obtain explicit permission from them. This procedure is designed to protect the account holder's financial privacy while still allowing for legitimate cases where such access is necessary, such as for family budgeting or managing business finances. Once consent is granted, the process to request the statement follows a structured path, ensuring that the account holder's privacy is not compromised​​​​.

Why MPesa Statements Matter

Understanding and regularly reviewing MPesa statements can significantly impact financial health. Here are a few reasons why they're indispensable:

  • Financial Planning and Budgeting: By regularly reviewing your MPesa transactions, you can better understand your spending habits, make informed budgeting decisions, and set realistic financial goals.
  • Dispute Resolution: In case of discrepancies or disputes, MPesa statements serve as a reliable record of transactions that can help resolve issues swiftly.
  • Business Accounting: For businesses, MPesa statements are crucial for bookkeeping, reconciling accounts, and preparing financial reports.

Steps to Obtain an MPesa Statement for Another Number

Obtaining an MPesa statement for another number, with due authorization, is a straightforward process once you understand the steps involved. Whether you're a guardian managing family finances, a business owner overseeing transactions, or simply assisting a friend or family member, the process is designed to be seamless while ensuring the utmost privacy and security. Here’s how to navigate this process across different platforms:

Via USSD Code

The USSD code *234# is your gateway to accessing MPesa services, including statements for another number. Follow these steps:

  1. *Dial 234# on your mobile phone to access the MPesa menu.
  2. Select option 2 for M-Pesa services.
  3. Choose option 4 for M-Pesa statements.
  4. Opt for option 2 for a full statement.
  5. Enter the phone number for which you want the statement.
  6. Specify the start and end date for the statement period.
  7. Input your M-Pesa PIN to confirm the request.
  8. Receive the statement via SMS and/or email, based on your preferences​​​​.

This method requires the consent of the number's owner, as you'll need their PIN to finalize the request.

Via MySafaricom App

The MySafaricom App offers a digital avenue for obtaining MPesa statements:

  1. Download and install the MySafaricom app from your device's app store.
  2. Navigate to the M-PESA tab within the app.
  3. Select 'M-PESA Statement' and choose between a full or mini statement.
  4. Enter the other person's number (with consent) and specify the statement period.
  5. Confirm the request with your M-Pesa PIN​​.

Via Safaricom Self-care Portal

The Safaricom Self-care portal provides another option for accessing statements:

  1. Visit the Safaricom Self-care portal and log in or register if you haven't already.
  2. Go to the M-PESA section and select 'M-PESA Statement'.
  3. Enter the necessary details for the statement you wish to obtain.
  4. Follow the prompts to complete the request​​​​.

Via Email Registration

For users who prefer receiving statements directly via email:

  1. *Dial 334# to access the MPesa menu.
  2. Choose 'My Account' and then 'M-PESA Statement'.
  3. Opt for a full statement or mini statement as per your need.
  4. Register your email (if not done previously) to receive the statements automatically​​.

Troubleshooting Common Issues

Password Reset and Email Change

Encountering issues with accessing MPesa statements due to password problems or needing to update the registered email address are common hurdles. Here’s how to overcome them:

  • Password Not Working: If you're unable to open the MPesa statement because the password isn't working, remember that the default password is the registered ID number of the account holder. If issues persist, confirming the accuracy of the ID number used or contacting Safaricom for assistance is advisable​​.
  • Changing Registered Email: To change the email address for receiving MPesa statements, you can use the USSD code *334# or *234#, or through the Safaricom App. Following the prompts will allow you to update your email preferences easily​​.

Handling Disclaimers and Legal Documents

Sometimes, MPesa statements come with disclaimers or are required for legal purposes, which necessitates a different approach:

  • Statement with Disclaimer: If your statement includes a disclaimer indicating it cannot be used for legal purposes, visiting a Safaricom retail shop and requesting a statement for court use is necessary. You'll need to provide identification and possibly fill out a form to proceed​​.
  • Obtaining Statements for Deceased Account Holders: In the unfortunate event of an account holder's death, accessing their MPesa funds or statements requires visiting a Safaricom retail shop with specific documents, including your ID, the deceased’s death certificate, and possibly a letter from the county administration or chief​​.

When Statements Don't Arrive

If you've requested an MPesa statement for another number but haven't received it:

  • Check for SMS Confirmation: Ensure you've received an SMS confirmation of your request. If not, repeating the USSD code process may be necessary​​.
  • Email Delivery Issues: If the statement was supposed to arrive via email but hasn't, checking the spam folder is a good first step. If it's still missing, Safaricom's customer service can provide further assistance​​.

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Are there any charges for requesting an MPesa statement?

  • While accessing your own MPesa statement is typically free, requesting a detailed statement for another number may incur nominal charges depending on the type of statement and the method used for the request​​.

What is the maximum period for which I can request a statement?

  • You can request MPesa statements for a period ranging up to 12 months at a time. This allows for a comprehensive view of transaction history over a significant duration​​.

Can I opt out of receiving monthly statements?

  • Yes, users who have opted in for monthly statements can choose to opt out anytime by following a similar USSD code process. This flexibility ensures users only receive statements when they truly need them​​.

What should I do if I need a statement older than one year?

  • For statements extending beyond a year, it's advised to visit a Safaricom retail center. Such requests might be subject to verification and possibly, additional procedures to protect user privacy and data integrity​​.


Navigating the process of obtaining an MPesa statement for another number underscores the importance of financial diligence in today's digital age. Whether for personal financial oversight, legal requirements, or business record-keeping, understanding how to access and interpret these statements securely is invaluable. The steps outlined, from the initial request via USSD, MySafaricom App, or the Safaricom Self-care portal to troubleshooting common issues, highlight a structured approach to managing digital financial records with the requisite consent and privacy considerations.

As we embrace the convenience of mobile money, let's also commit to the responsible management and oversight of our financial transactions. The ability to obtain MPesa statements for another number, with appropriate authorization, is a testament to the evolving landscape of financial services in Kenya, offering both transparency and control over our financial footprints.

By following the guidelines and solutions provided, users can ensure they navigate the MPesa ecosystem efficiently, making the most of the services offered while upholding the highest standards of financial responsibility and privacy.

Joseph Richard Joseph Richard, a leading contributor to, uses his decade-long expertise in finance, business, and technology to offer clear, reliable guides and analyses. His work aids Kenyans in making informed financial and business decisions, earning him a reputation as a trusted industry authority.