GOtv PayBill Number 423655: Your Ultimate Guide to MPESA Payments 2024

Learn the simplest way to pay for GOtv using MPESA PayBill Number 423655 with our step-by-step guide and keep your entertainment going

Dec 4, 2023 - 05:20
Dec 4, 2023 - 16:27
GOtv PayBill Number 423655: Your Ultimate Guide to MPESA Payments 2024
GOtv PayBill Number 423655: Your Ultimate Guide to MPESA Payments 2024

Are you looking to keep up with your favorite TV shows on GOtv without interruption? If you're in Kenya, the solution is right at your fingertips – thanks to the seamless integration of GOtv and MPESA, the popular mobile money service. In this digital age, where convenience is king, paying for your television subscription should be as easy as sending a text message. That's precisely what the GOtv PayBill Number 423655 offers to all GOtv subscribers.

Understanding how to navigate the MPESA payment system saves time and ensures you don't miss out on any of the action from the world of entertainment, sports, and news. Whether you're a GOtv newcomer or a seasoned viewer, grasping the ins and outs of the MPESA PayBill service is essential. It's not just about maintaining access to your favorite channels; it's about embracing technology's efficiency to simplify life.

This comprehensive guide will walk you through paying for your GOtv subscription using MPESA in 2024. We'll ensure that this transaction is something you can do with your eyes closed - quick, secure, and reliable. So, please sit back, relax, and dive into the world where convenience meets entertainment. Learn how to keep your GOtv connection active with a few taps on your phone.

Step-by-Step Guide to Paying for GOtv via MPESA

Navigating the MPESA menu to pay for your GOtv subscription is straightforward. Here's how you can keep your entertainment going with a few simple steps:

How to Use the MPESA PayBill Number 423655

Access the MPESA Menu

Access the MPESA menu on your mobile device to begin the payment process. You can do this through your Safaricom SIM toolkit, the MPESA app, or by dialing the USSD code *334#. This is the gateway to making your payment, so ensure you're connected to the network and ready to go.

Select Lipa na MPESA and Pay Bill Options.

Once you're in the MPESA menu, navigate to the 'Lipa na MPESA' option. This selection is crucial as it's dedicated to payments for services such as your GOtv subscription. After selecting 'Lipa na MPESA,' proceed to the 'Pay Bill' option, where you will be prompted to enter the business number.

Enter the GOtv PayBill Number

You'll need the GOtv PayBill Number, which is 423655. Input this number carefully to ensure your payment is directed to the correct account. Mistakes here could lead to payment delays or complications.

Inputting Your GOtv Account Details

Enter Your IUC Number

Your IUC number is a unique identifier for your GOtv account. It's typically found on a red sticker at the bottom of your GOtv decoder. Enter this number accurately to link your payment to your subscription.

Confirm the Details Entered

After inputting the IUC number, a summary of the information you entered will be displayed. It's essential to double-check that all details are correct before proceeding. This verification step is a safeguard to prevent transaction errors.

Completing the Payment

Enter the Amount and MPESA PIN

Now, key in the amount corresponding to your chosen GOtv package. Once the amount is entered, you'll be asked for your MPESA PIN. This is the final security check to confirm your identity and authorize the payment.

Receiving the Confirmation Message

Upon successful transaction, you will receive a confirmation SMS from MPESA. This message is your receipt and proof of payment, so keep it safe until your GOtv account reflects the update.

Understanding GOtv Packages and Prices

Choosing the right GOtv package that fits your entertainment needs and budget. With several options available, you'll want to make an informed decision to get the most value for your money. Let's explore the different GOtv packages and their prices to help you decide which is perfect.

A Rundown of GOtv Packages Available in Kenya

GOtv offers a variety of packages, each with a unique mix of channels designed to cater to diverse preferences and budgets. Here's a rundown of the GOtv packages you can enjoy in Kenya:

  • GOtv Supa: This top-tier package is for those who want it all. It offers over 70 channels, including premium sports, latest movies, and top-notch entertainment.
  • GOtv Max: With over 60 channels, this package provides a well-rounded selection for the whole family.
  • GOtv Plus: Offering over 45 channels, it's a great middle-ground option for those wanting variety without the top-tier price tag.
  • GOtv Value: This package delivers over 35 channels, giving you essential entertainment at an affordable price.
  • GOtv Lite: This package offers over 20 channels for budget-conscious viewers, ensuring you stay connected to the world of TV.

GOtv Packages Prices

  • GOtv Supa – Ksh 1,599 monthly
  • GOtv Max – Ksh 1,249 monthly
  • GOtv Plus – Ksh 930 monthly
  • GOtv Value – Ksh 590 monthly
  • GOtv Lite – Ksh 199 monthly

Evaluating the Value of Each GOtv Package

When evaluating the cost-effectiveness of each package, consider the price per channel and the variety of content offered. The GOtv Supa package might have the highest cost but offers the widest range of channels. On the other hand, the GOtv Lite package, while being the most affordable, provides fewer channels. The GOtv Max and GOtv Plus packages often balance cost and content for many subscribers.

It's also wise to think about your viewing habits. Do you love sports? Are movies your go-to for relaxation? Perhaps you're looking for family-friendly content? Each GOtv package is tailored to meet different needs, so aligning your preferences with the package offerings will ensure you're paying for what you truly enjoy.

Troubleshooting Common Payment Issues

You may occasionally encounter issues even with the convenience of paying for your GOtv subscription via MPESA. One of the most common problems is the E16 error message on your screen after making a payment. Let's look at how to resolve this and ensure a hassle-free payment experience.

Resolving the E16 Error After Payment

The E16 error typically indicates that your GOtv service has been disconnected due to non-payment. If you see this error after you've paid your subscription, it's usually an easy fix.

Clearing the E16 Error via SMS and USSD

To clear the E16 error, simply send a text message with the word RESET followed by your IUC number to 22688. Alternatively, dial the USSD code *423# and follow the prompts. This process signals to GOtv that payment has been made, and your service should be restored promptly.

Tips for a Hassle-Free Payment Experience

Keeping Your Decoder On During Payment

To avoid the E16 error, ensure that your GOtv decoder is powered on at the time of payment. This allows for immediate reconnection once your payment is processed.

Verifying Transaction Details Before Confirmation

Before confirming any payment, take a moment to verify all transaction details thoroughly. This includes checking the PayBill number, the amount paid, and your IUC number. Accuracy at this stage can prevent payment errors and delays in service reconnection.

Alternative GOtv Payment Methods

While MPESA is a widely used and convenient method to pay for your GOtv subscription in Kenya, it's not the only way. There are alternative methods, including bank and app payments, which can be equally convenient depending on your situation. Let's delve into the other options at your disposal.

Paying for GOtv Beyond MPESA – Bank and App Options

Bank Payments

Several banks in Kenya have partnered with GOtv to facilitate subscription payments directly from your bank account. This can be done through internet banking, mobile banking, or bank branches. Here's a quick guide on how to pay using bank services:

  1. Log in to your bank's online platform or mobile app.
  2. Navigate to the bill payments section and select 'Pay TV Bills.'
  3. Choose GOtv as the biller and enter your IUC number.
  4. Input the amount for your chosen GOtv package.
  5. Confirm the payment and await a transaction receipt.

Mobile Banking Apps

If you prefer using mobile apps for transactions, you're in luck. Many banks have apps that streamline the payment process. Just like with bank payments, you'll need to:

  1. Access the payment feature within the app.
  2. Select GOtv as the biller and provide your IUC number.
  3. Enter the payment amount.
  4. Confirm with your banking PIN or password.

Here are some banks and apps that support GOtv payments:

  • Equity Bank's Eazzy App
  • KCB Bank's mobile app
  • Co-operative Bank's MCo-op Cash
  • I&M Bank

Pros and Cons of Alternative Payment Methods

When considering these alternative methods, weighing the pros and cons is important.


  • Security: Bank transactions are highly secure, offering peace of mind.
  • Convenience: Make payments from anywhere without needing to visit an agent.
  • Record-Keeping: Banks provide clear records and statements for your transactions.


  • Accessibility: Not everyone has access to internet banking or the necessary apps.
  • Complexity: Some users may find banking apps more complicated than MPESA.
  • Transaction Fees: Some banks may charge fees for utility bill payments.

Each payment method has its own advantages, and the best one for you will depend on your preferences and what you find most convenient. Whether you choose MPESA, bank payments, or mobile apps, the goal is to keep your GOtv subscription active with minimal fuss. 

READ ALSO: GOtv Activation Online: A Step-by-Step Guide for New Users


When managing your GOtv subscription, you might have questions about the payment process, packages, and troubleshooting common issues. Here are some frequently asked questions to help you easily navigate your GOtv experience.

What is the Paybill for GOtv?

  • The GOtv PayBill Number is 423655. You'll use this number to make payments via MPESA in Kenya.

How can I find my GOtv account number?

  • Your GOtv account number is the same as your IUC number, which can be found on the red sticker at the bottom of your GOtv decoder.

What should I do if I encounter the E16 error after payment?

  • If you see an E16 error, send a text message with the word 'RESET' followed by your IUC number to 22688, or dial the USSD code *423# to clear the error. Ensure your decoder is turned on when you pay to avoid this issue.

Can I pay for GOtv without using MPESA?

  • You can pay for GOtv using alternative methods such as bank transfers, mobile banking apps, or even physical bank branches. Check with your bank to see if they offer GOtv payment services.

How long does it take for GOtv to acknowledge my payment?

  • Payments made via MPESA are typically reflected within a few minutes. Bank payments may take a little longer, depending on the bank's processing time. Always ensure your decoder is on during the payment process to avoid delays in reactivating your service.


In conclusion, staying connected with your favorite GOtv programs has always been challenging, thanks to the diverse payment options available to Kenyan users. From the simplicity and convenience of using the GOtv PayBill Number 423655 via MPESA to the alternative methods provided by various banking institutions and mobile apps, there's a payment solution to suit everyone's needs.

As we embrace the digital age, the power of technology to keep our lives running smoothly cannot be understated. Whether you're a movie buff, a sports fanatic, or someone who loves catching up on local and international news, uninterrupted access to digital TV is a must. Payment flexibility is just one aspect of the commitment to customer satisfaction that GOtv and service providers like MPESA offer.

Remember, whichever payment method you choose, the key to a hassle-free experience is to ensure that all transaction details are correct and to keep your decoder switched on during the payment process. With these practices in place, you're set to enjoy all the entertainment GOtv offers without interruptions.

Thank you for following this guide, and happy viewing!

Joseph Richard Joseph Richard, a leading contributor to, uses his decade-long expertise in finance, business, and technology to offer clear, reliable guides and analyses. His work aids Kenyans in making informed financial and business decisions, earning him a reputation as a trusted industry authority.