How to pay KPLC postpaid bill via M-Pesa 2024

Learn how to pay your KPLC postpaid bill using M-Pesa, Kenya's convenient mobile money transfer service. Say goodbye to long queues and simplify your life today!

Dec 6, 2023 - 09:15
Dec 6, 2023 - 20:17
How to pay KPLC postpaid bill via M-Pesa 2024
How to pay KPLC postpaid bill via M-Pesa?

Are you tired of standing in long queues at Kenya Power (KPLC) offices just to pay your electricity bill? Well, there's great news! With M-Pesa, paying your KPLC postpaid bill has become a breeze. Imagine handling your bill payments from the comfort of your home, office, or even while on the go. Sounds convenient, right?

In this blog post, we're diving into the simple yet effective method of paying your KPLC postpaid bill using M-Pesa. For those who might not know, KPLC, also known as Kenya Power, is the heartbeat of Kenya's electricity distribution and transmission. It's a key player, powering millions of homes and businesses across the country.

And then, there's M-Pesa - a revolutionary mobile money service that's changed the face of financial transactions in Kenya. It's not just a platform; it's a lifeline that connects millions to easy and secure financial services.

Our journey in this post will cover everything from understanding the basics of KPLC and M-Pesa, to the nitty-gritty of the actual payment process. We'll even touch on the charges you might incur and the support channels you can reach out to in case you hit a snag.

So, whether you're a long-time user or new to the world of mobile money, this guide promises to make your KPLC postpaid bill payment as smooth as possible. Let's embark on this journey together, shall we?

Understanding KPLC and M-Pesa

About Kenya Power (KPLC)

Kenya Power, popularly known as KPLC, is more than just a company; it's a vital part of Kenya's growth story. As the primary distributor of electricity in Kenya, KPLC lights up the lives of approximately 6.2 million customers. This isn't just about providing power; it's about fueling progress, dreams, and daily lives. The mission statement of KPLC, "Powering people for better lives," perfectly captures their commitment to electrifying Kenya's future. Their vision, too, is ambitious yet achievable: "To provide a world-class power that delights our customers"​​.

What is M-Pesa and How it Works

Now, let's talk about M-Pesa. Picture this: a mobile phone-based money transfer service that revolutionized the way Kenyans handle money. M-Pesa, where 'M' stands for mobile and 'Pesa' is Swahili for money, offers a range of financial services right at your fingertips. It's not just popular in Kenya but in several other countries as well. From sending money to loved ones, withdrawing cash, buying goods, to paying for services like your KPLC bill - M-Pesa does it all with a few clicks on your phone.

To use M-Pesa, you need three things: a national ID or passport, a Safaricom-enabled mobile phone, and registration as an M-Pesa user. Once these are in place, you can navigate through its user-friendly menu to perform various transactions, including paying your KPLC postpaid bill. It's simple, efficient, and incredibly convenient​​​​.

The Process of Paying Your KPLC Postpaid Bill via M-Pesa

Steps to Pay Your KPLC Postpaid Bill

Paying your KPLC bill via M-Pesa is as easy as pie. Just follow these simple steps, and you'll have your bill sorted in no time:

  1. Access M-Pesa Menu: Grab your phone and navigate to the Safaricom menu.
  2. Select Lipa na M-Pesa: In the M-Pesa menu, find and select 'Lipa na M-Pesa'.
  3. Choose Pay Bill: This option is specifically for bill payments.
  4. Enter Business Number: Input 888888, the KPLC business number for postpaid bills.
  5. Input Your Account Number: Here, you'll enter your KPLC postpaid account number.
  6. Specify Amount: Decide how much you want to pay, keeping in mind it should be between KSh 100 and KSh 35,000.
  7. Enter M-Pesa PIN: Punch in your PIN to authorize the payment.
  8. Confirm Details: Always double-check the information you've entered.
  9. Send Payment: Hit the OK button to send off your payment.
  10. Wait for Confirmation SMS: You'll receive two SMS confirmations, one from M-Pesa and another from KPLC​​​​​​​​​​​​​​​​.

Remember, this process is not only quick but also incredibly user-friendly. Plus, it saves you a trip to the KPLC office!

Troubleshooting and Common Issues

If you run into any issues while paying your KPLC bill via M-Pesa, don't panic. Here are a few tips:

  • Check for Errors: Make sure all the details you've entered are correct, especially the account number and the amount.
  • Wait for the SMS: Sometimes, the confirmation SMS may take a little longer to arrive. Patience is key.
  • Contact Support: If you still face problems or don't receive the confirmation SMS, reach out to KPLC's customer care or the M-Pesa support team for assistance​​​​.

M-Pesa Charges and Transaction Limits

When using M-Pesa to pay your KPLC postpaid bill, it's important to be aware of the charges involved. While M-Pesa offers a range of free services, such as purchasing Safaricom airtime, certain transactions like bill payments come with a fee. The amount you're transferring determines the cost of the transaction. Remember, M-Pesa's philosophy is to make financial transactions easy and accessible, but like any service, some aspects do come with a small cost​​​​.

M-Pesa has set limits to ensure safe and secure transactions. Here's what you need to know:

  • Transfer Limits: You can send any amount greater than KSh 10.
  • Withdrawal Restrictions: Withdrawals less than KSh 50 are not permitted from an agent.
  • Daily Maximums: In a day, you can send up to KSh 140,000, with KSh 70,000 being the maximum per transaction.
  • Unregistered vs. Registered Users: If you're not registered with M-Pesa, you'll face higher charges compared to registered users.

These limits are in place to protect you and your finances, making sure every transaction is as secure as it can be​​​​.

KPLC Customer Support 

Even with the most streamlined processes, questions or issues may arise. That's where KPLC's customer support comes in. They are ready to assist you with any inquiries or problems you might face. Here's how you can reach them:

  • Website: For detailed information and FAQs, visit KPLC's official website​​.
  • Email: For specific queries, you can email them at​​.
  • Phone: Call them at +254 203201000 for direct assistance​​.
  • Hotline Numbers: In urgent cases, use the hotlines 95551, 0732170170, or 0703070707​​.
  • Social Media: For quick responses, reach out to them on Facebook @KenyaPowerLtd or Twitter @KenyaPower​​​​.

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The convenience of paying your KPLC postpaid bill via M-Pesa is unquestionable. This easy-to-use process ensures you can enjoy uninterrupted electricity services without leaving your comfort zone. Embrace this digital shift and simplify your life.

Lavine Glory Lavine, a medic in Kenya, is a talented individual with a passion for both medicine and writing. Her expertise in these areas makes her a valuable contributor to, where she shares her knowledge and insights on education and medical subjects.