Sim Swap Safaricom: Here Is How To Prevent Your Sim Card From Being Swapped

Cybersecurity threats have evolved in tandem with technological advancements. Among these threats is a deceptive tactic known as SIM swapping, where your mobile phone number is transferred from your SIM card to one owned by a hacker. This practice has become prevalent, particularly with Safaricom, Kenya's leading mobile network operator.

This article dives deep into the SIM-swapping menace and how to prevent it in the context of Safaricom, ensuring your information and finances are protected.

What is SIM Swapping and How Does it Work?

SIM swapping moves a phone number from its original SIM card to another one, typically controlled by cybercriminals. It's a sophisticated method that's distressingly simple to execute.

Fraudsters often masquerade as you when contacting your mobile service provider's customer service. They may use excuses such as lost or malfunctioning phones and, by doing so, convincingly persuade the customer service representative to transfer your number to a new SIM card - one they control.

The hackers employ personal details such as your date of birth and address, which they could have sourced from the dark web or even open-access forums. Once the number is switched, the fraudsters can receive your SMS and calls, bypassing any two-factor authentication and potentially causing severe financial and personal harm.

How to Avoid SIM Swap on Safaricom

Limit Personal Information Online

SIM swapping is often a targeted attack; attackers generally find their victims' details online. Thus, limiting the personal information you share online reduces your vulnerability. This includes being mindful about sharing details like your date of birth or other identifying information.

Use Authentication Apps for Two-Factor Authentication (2FA)

Opt for 2FA that doesn't rely on your phone number. Applications like Google Authenticator and Microsoft Authenticator are great alternatives.

Create a Secondary Phone Number

If your phone has dual SIM functionality, consider getting a second phone number dedicated to 2FA. This number can be linked to sensitive accounts like your email or M-Pesa.

Stay Vigilant

If your phone suddenly loses network, contact your mobile service provider immediately, as it could be a sign of a SIM swap in progress. For Safaricom, you can reach customer care at 0722000000.

Restrict SIM Swaps to Safaricom Shops Only

Safaricom allows users to restrict SIM swaps to their physical shops or care desks only. This can be done by dialing 100100# from your Safaricom phone. You must perform this action from your line, which can't be done on your behalf from another line. After doing this, you can only replace your SIM card from a Safaricom Shop or Care desk with your ID or by calling Safaricom.

Protect Your Line From Fraudsters

You can register your voice as your password, a unique feature offered by Safaricom. And, as a rule of thumb, never share your personal information or PINs with anyone.

READ ALSO: SIM SWAP: How it Works and how to prevent such events if it transpires

Conclusion

Keeping your data secure in today's interconnected world is daunting, but by employing the strategies mentioned above, you can dramatically reduce your vulnerability to SIM swapping. Remember to stay vigilant, limit personal information online, and use safeguards like two-factor authentication to secure your Safaricom line and data.

FAQs

1. What is SIM Swapping?

SIM swapping involves transferring a mobile phone number from its original SIM card to another one, typically controlled by a hacker.

2. How can I prevent SIM Swapping on Safaricom?

You can prevent SIM swapping by limiting the personal information you share online, using authentication apps for 2FA, creating a secondary phone number, and restricting SIM swaps to Safaricom shops only.

3. Can I restrict SIM swaps to Safaricom shops only?

You can do this by dialing 100100# from your Safaricom phone. Afterward, you can only replace your SIM card from a Safaricom Shop or Care desk with your ID or by calling Safaricom.

4. How can I protect my line from fraudsters?

You can protect your line by registering your voice as your password and never sharing your personal information or PINs with anyone.

5. What should I do if my phone suddenly loses network?

If your phone suddenly loses network, it could be a sign of a SIM swap in progress. Contact your mobile service provider immediately. For Safaricom, you can reach customer care at 0722000000.

6. Where can I contact Safaricom for any queries or issues?

You can contact Safaricom customer care at 0722000000.

Disclaimer: 

The information provided in this article is for general informational purposes only. While we strive to keep the information up-to-date and accurate, there may be variations due to changes in the policies of Safaricom or other factors. Therefore, we make no warranties about this information's completeness, reliability, or accuracy.