How to Remove Call Diverts on Safaricom Number In Kenya: A Step-by-Step Guide

Avoid missed opportunities and strained relationships. Learn how to deactivate call divert on Safaricom step by step in this easy-to-follow guide

Sep 29, 2023 - 11:34
How to Remove Call Diverts on Safaricom Number In Kenya:  A Step-by-Step Guide
How to Remove Call Diverts on Safaricom Number In Kenya: A Step-by-Step Guide

Are you struggling with unwanted call diverts on your Safaricom mobile phone in Kenya? This comprehensive guide will walk you through removing divert calls from your Safaricom line. Call can be frustrating when they disrupt your communication flow, but fear not! We've compiled all the essential information you need to regain control over your incoming calls and messages. Let's dive in and explore how to deactivate call divert on Safaricom step by step.

Why is Understanding Call Divert Essential?

Before diving into the nitty-gritty of deactivating call divert, it's crucial to understand the significance of this feature and the potential drawbacks if mismanaged:

  1. Communication Barriers: With call divert activated unintentionally, you might become unreachable. This can result in missed important calls, leading to potential misunderstandings or missed opportunities.
  2. Unwanted Concerns: Loved ones might become worried if they can't get through to you, mainly if they are used to communicating with you frequently.
  3. Potential Misunderstandings: When callers are diverted without your knowledge, they might assume you're avoiding them, leading to strained relationships.

How Can You Identify an Active Call Divert?

Detecting an active call divert is simpler than you might think. Here are some surefire indicators:

  • Notifications: Some phones display an explicit notification like "Forwarding all calls."
  • Feedback from Contacts: If friends or colleagues mention they can't reach you or they're constantly being forwarded, it's a red flag.
  • Unusual Silence: If you typically receive calls regularly but notice an unexpected lull, the call might be the culprit.
  • Call Test: Dial your number from another phone. If you hear phrases like "Please wait while your call is being forwarded," it's active.

Deactivating Call Divert on Safaricom and Other Networks

For Safaricom Users (Kenya):

Safaricom, a leading network provider in Kenya, offers a straightforward process for managing call divert:

  1. Complete Deactivation: Dial the USSD code #002# from your Safaricom line.
  2. Selective Deactivation: Depending on the type of call divert set, use the relevant codes:
    • All incoming calls (code 21): Dial #21#.
    • Divert when unreachable: Dial ##62#.
    • Divert when on another call: Dial *#67#.
    • Divert when not answering: Dial ##61#.

For Android Users:

  1. Open the phone dialer app.
  2. Access the settings (often through a three-dot icon).
  3. Navigate to "Calling accounts" or "Supplementary services" (based on the phone model).
  4. Select the SIM card with the active call divert.
  5. Click on "Call Forwarding" and choose the type of divert to deactivate.

For Users of itel, Infinix, and TECNO:

Dial ##002# or follow the Android process above.

Network-specific Deactivation:

Some networks provide unique codes to manage call divert:

  • MTN: Dial ##002#.
  • Airtel: Dial ##002#.
  • Vodacom: Dial ##21#.

How to Divert Calls to Voicemail

Do you want to redirect calls directly to your voicemail? Here's how:

  1. When your phone is busy, dial **67* followed by your voicemail number and #. For example, **67*0722122#. To confirm the setup, dial *#67#. To deactivate this divert, enter ##67#.
  2. When you cannot answer calls, dial **61* followed by your voicemail number and #. For example, **61*0722122#. Confirm the setup by dialing *#61#. To deactivate, use ##61#.
  3. If your phone is switched off, dial **62* followed by your voicemail number and #. For example, **62*0722122#. To confirm, dial *#62#. To deactivate this divert, enter ##62#.

To retrieve voicemails, simply dial 111. The default PIN for voicemail when dialing 111 is 1234.

How to Divert Safaricom SMS

You can also divert SMS messages using Safaricom's SMS divert code. Here's how:

  1. Dial *21* followed by the number you want to divert SMS and add *16#. For example, *21*07123456789*16#. Press "OK" or "Send" to complete the setup.
  2. To confirm the SMS divert setup, dial *#35#.

How to Block Incoming Calls

Blocking incoming calls can provide peace of mind when avoiding specific contacts. Follow these steps to block incoming calls on your Safaricom phone:

  1. Open the call app on your home screen.
  2. Look for three dots at the top right corner and tap on them.
  3. In the drop-down menu, select "Blocked."
  4. Choose "Call block rules" and decide whether to block all incoming calls, unknown numbers, or private/withheld numbers.

Please note that the process may vary depending on your phone model.

How to Block Incoming Safaricom SMS

Blocking incoming SMS messages can help you maintain privacy and reduce unwanted communication. To block incoming Safaricom messages, dial *35*0000*16#. To confirm the setup, dial *#35#.

READ ALSO: How to Effectively Remove Call Divert Across All Networks

Final Thoughts

While smartphones bring a world of convenience at our fingertips, specific features, like call divert, can become inadvertent nuisances. But with a bit of know-how, managing them becomes a breeze. Whether you’re in Kenya using Safaricom or elsewhere using other networks, this guide ensures you remain reachable, maintaining seamless communication with your contacts. Remember, always keep the channels of communication open – because you never know when that one important call might come through!

Joseph Richard Joseph is a graduate of Mathematics and Computer Science (Applied Option). With expertise in Technology and Finance, he brings his knowledge to the field, demonstrating an authoritative understanding of these interrelated areas. Joseph is pursuing a Master's in Software Engineering, further expanding his skill set.