How to Report M-Pesa Fraudsters In Kenya Easily(2024 Guide)

Learn how to protect your M-PESA account from fraudsters and conmen in Kenya. Discover the strategies to report fraudulent activities and minimize losses.

Aug 27, 2023 - 09:02
Dec 10, 2023 - 13:20
How to Report M-Pesa Fraudsters In Kenya Easily(2024 Guide)
How to Report M-Pesa Fraudsters In Kenya Easily(2024 Guide)

In recent years, the widespread adoption of M-PESA as a convenient mobile payment system in Kenya has also made it an attractive target for fraudsters and conmen. These criminals exploit various strategies to deceive and steal from unsuspecting M-PESA users. Safaricom, the telecommunications company behind M-PESA, recognizes the need to combat these fraudulent activities and offers practical ways for users to report M-PESA fraudsters and conmen. In this article, we will delve into the different strategies employed by fraudsters, explore the step-by-step process of reporting them, and provide valuable tips on protecting your M-PESA account.

Common Fraud Strategies

Fraudsters and conmen employ several tactics to trick individuals and steal from their M-PESA accounts. These strategies include:

  1. Extortion Messages: Fraudsters send intimidating messages with fake threats, attempting to coerce users into revealing sensitive information or sending money.
  2. Curiosity Texts: Scammers use enticing messages that promise personal information or insights in exchange for payment, preying on users' curiosity.
  3. False Emergencies: Conmen fabricate urgent situations and request immediate financial assistance, pressuring users to send money hastily.
  4. Fake Job Opportunities: Fraudsters offer fake job opportunities that require users to pay a fee upfront, exploiting individuals seeking employment.
  5. Fake International Payments: Scammers send phony messages claiming receipt of money for various reasons, tricking users into sending money.

Reporting M-Pesa Fraudsters

If you are victimized by M-PESA fraud or suspect fraudulent activity, it's crucial to report it promptly to prevent further losses. Follow these steps to report M-PESA fraudsters:

  1. Contact Safaricom Customer Care: The quickest way to report M-PESA fraudsters is by contacting Safaricom's customer service. Dial 100 from a prepay line or 200 from a postpay line for immediate assistance. You can also call +254 722 000 100 from other networks. Additionally, contact Safaricom through social media platforms like Twitter, Facebook, or Instagram using official handles such as @Safaricom_Care or @SafaricomPLC. When contacting them, provide relevant details about the fraud.
  2. Forward Hoax Messages to 333: If you receive suspicious SMS messages, forward them to 333. This Safaricom number is dedicated to reporting fraudsters and hoax messages. The security team will investigate the message's legitimacy and act appropriately if it's a scam.
  3. Report to the Police: For more severe cases, such as large-scale fraud, con artists, or agents involved, report the incident to the police. Visit your local police station to file a formal complaint. You can also contact the Directorate of Criminal Investigation (DCI) at 020-334-3312, 020-720-2000, or toll-free 0800-722-203 to report the fraud.
  4. Report to the Communications Authority of Kenya (CAK): If your complaint is not resolved satisfactorily, escalate it to the CAK, which regulates telecommunications. Visit their website or call the toll-free number 0800-222-333 to file a complaint against licensed communication service providers.

How to Recover Money from M-Pesa Scammers

Recovering money from M-PESA scammers can be challenging, but there are steps you can take:

  1. Initiate an M-PESA Reversal: To request a reversal, send an SMS to 456 immediately after completing the transaction. You can also initiate a reversal using the My Safaricom app or by dialing USSD Code 234.
  2. Talk to the Police: If the fraud case is significant, involve the police. They will investigate the matter and may take legal action against the scammer, potentially leading to the recovery of your money.

Protecting Your M-Pesa Account

Prevention is vital to avoiding M-PESA fraud. Safeguard your account with these measures:

  1. Avoid Sharing Personal Information: Never share your M-PESA PIN, SIM passcodes, or passwords, even if someone claims to be from Safaricom or M-PESA support.
  2. Recognize Official Contacts: Safaricom will only call you from the number 0722000000. Beware of calls claiming to be from Safaricom or M-PESA that request sensitive information.
  3. Be Cautious of SMS and Calls: Be wary of messages or calls requesting money, refunds, or personal details. Don't provide information or perform actions requested by unknown callers.
  4. Protect Personal Details: Keep personal information like your national ID number, date of birth, and address secure. Avoid sharing these details on social media or with unknown individuals.
  5. Register Voice as Password: Use your voice for additional security.
  6. Avoid Hoax Messages: Be cautious of unsolicited promotional or hoax messages from unknown senders. Don't click on suspicious links.
  7. Activate SIM Lock: Ensure your SIM card has an active SIM lock to prevent unauthorized access.
  8. Change PIN If Compromised: If you suspect your information has been shared, change your PIN immediately to prevent unauthorized transactions.

READ ALSO: How to Fuliza M-Pesa to Another Number: Your Ultimate Guide


M-PESA fraud is a growing concern, and individuals must take proactive steps to protect themselves. By understanding common fraud strategies, knowing how to report fraudsters, and adopting preventive measures, you can help safeguard your M-PESA account and contribute to reducing fraudulent activities in Kenya. Remember that immediate action is essential when encountering suspicious activities to prevent further losses and support law enforcement efforts against fraudsters. Stay vigilant and empower yourself against M-PESA fraud.

FAQs About Reporting M-Pesa Fraudsters:

  1. What is M-Pesa? M-Pesa is a mobile money service that allows users to send, receive, and store money using mobile phones.
  2. How do fraudsters target M-Pesa users? Fraudsters use fake messages, calls, and requests for personal information to deceive users and steal their money.
  3. Is Safaricom customer care accessible 24/7? Safaricom's customer care services are available round-the-clock to assist users with their concerns.
  4. Can I report M-Pesa fraud on social media? You can report fraud on social media platforms like Twitter, Facebook, and Instagram using Safaricom's official handles.
  5. What should I include when reporting fraud to the police? Provide detailed information about the incident, including phone numbers, transaction details, and any evidence you may have.
  6. How can I stay protected from M-Pesa fraud? Protect yourself by not sharing your PIN, verifying official Safaricom contacts, and avoiding suspicious messages or requests.
Joseph Richard Joseph Richard, a leading contributor to, uses his decade-long expertise in finance, business, and technology to offer clear, reliable guides and analyses. His work aids Kenyans in making informed financial and business decisions, earning him a reputation as a trusted industry authority.