How To Reverse PesaPal Transactions: Must Read Guide

Learn how to reverse PesaPal transactions in Kenya with our comprehensive guide effortlessly. Ensure secure and hassle-free refunds for your financial needs

Aug 1, 2023 - 13:37
Aug 1, 2023 - 13:37
How To Reverse PesaPal Transactions: Must Read Guide
How To Reverse PesaPal Transactions: Must Read Guide

Operating in a digital economy requires reliable and efficient platforms for conducting transactions. In Kenya, one such platform that has radically transformed how business is conducted is PesaPal. This innovative technology provides a simple, safe, and secure way for individuals and businesses to handle financial transactions. But what happens when you need to reverse a transaction? This article provides a detailed guide on reversing a PesaPal transaction in Kenya and everything you need to know about PesaPal.

Understanding PesaPal in Kenya

PesaPal is widely available, offering incredible convenience to Kenyan citizens, credit card holders, banks, and businesses. It's a trusted gateway that ensures secure fund transactions. Besides, it offers a straightforward procedure to reverse a PesaPal transaction when necessary.

The platform has forged partnerships with banks, mobile network operators, and credit card companies to ensure users have various secure payment modes. Most of its services are accessible through the Sabi mobile app, launched to serve African countries such as Kenya, Malawi, Zambia, Uganda, Zimbabwe, and Rwanda.

The Sabi App

The Sabi app is a centralized mobile point-of-sale solution that simplifies how individuals manage their businesses and conduct payments within their stores. It integrates various payment options like Mobile Money, MasterCard, cash, and credit, offering a one-stop solution for different transaction needs. The Sabi app can be downloaded on Google Play.

Reversing a PesaPal Transaction

Now, let's dive into the core of our guide - how to reverse a PesaPal transaction. Occasionally, you might need to return funds to a customer after a transfer. With the Sabi app, this process is a breeze. Follow these steps to reverse money sent to the Sabi mPOS Account:

  1. Open your Sabi app.
  2. Locate the navigation panel.
  3. Click on "View Activity." This action reveals all your financial transfers.
  4. Identify the transfer you want to reverse and select it.
  5. Select the "Issue Refund" green button upon opening the transaction page.
  6. Permit the reversal by clicking "Yes."

You'll receive a notification once the refund has been successfully effected.

Contacting PesaPal Customer Care

At times, you might encounter challenges when using PesaPal. For instance, how to reverse money from PesaPal to M-Pesa. In such instances, PesaPal's customer service is available round the clock. Use the following contact information to access their professional customer care agents:

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PesaPal's Nairobi Offices

In Kenya, PesaPal has its headquarters in Nairobi. If you prefer face-to-face interaction, you can visit them using the address below:

  • Postal address: Dagoretti Lane, Off Naivasha Rd, P.O Box 1179-00606, Nairobi, Kenya.
  • Phone number: +254 (0)709 219 000
  • Email address: [email protected]


With the rapid digitization of economies globally, efficient and secure financial transaction platforms like PesaPal are necessary. They offer users diverse payment options and allow for the reversal of transactions in case of any issues. Armed with this comprehensive guide, you should now be able to navigate and leverage PesaPal's services seamlessly in Kenya.

Disclaimer: The information in this article is provided for educational and informational purposes only and should not be construed as professional financial advice. Readers are encouraged to confirm the information provided with other sources.


What is PesaPal?

    • PesaPal is a digital platform offering a safe, simple, and secure way for individuals and businesses to conduct financial transactions.

What is the Sabi app?

    • The Sabi app is a mobile point-of-sale solution launched by PesaPal to simplify business management and payments.

How do I reverse a PesaPal transaction?

    • You can reverse a PesaPal transaction by logging into the Sabi app, selecting the specific transaction, and issuing a refund.

Can I reverse money from PesaPal to M-Pesa?

    • Yes, but you may need to contact PesaPal customer care for detailed instructions.

Where is PesaPal located in Kenya?

    • PesaPal's head office is located in Nairobi, Kenya.

Is the Sabi app available for download?

    • Yes, the Sabi app is available for download on Google Play.

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