How to Unsubscribe from Safaricom Subscriptions

This article will provide a comprehensive guide on unsubscribing from Safaricom subscriptions, including data bundles, promotional messages, and third-party subscriptions.

Jun 12, 2023 - 09:34
Jun 12, 2023 - 09:34
How to Unsubscribe from Safaricom Subscriptions
How to Unsubscribe from Safaricom Subscriptions

As one of the leading telecommunication companies in Kenya, Safaricom provides a wide array of services, including voice calls, data, SMS, and mobile money services. However, there are moments when you might inadvertently subscribe to services you don't need, resulting in unnecessary charges or rapid airtime depletion. In such cases, knowing how to unsubscribe from Safaricom subscriptions is an invaluable skill.

In this comprehensive guide, we'll walk you through how to check your subscriptions, unsubscribe from promotional messages, and how sever ties with auto-renewal subscriptions and third-party promotional messages. Let's dive in!

1. Checking Safaricom Subscriptions

Before embarking on the unsubscription journey, it's crucial to identify the services you're subscribed to. This initial check gives you an idea of the subscriptions you need to cancel. Here's how:

  • Dial *544# on your Safaricom line.
  • Select "My Subscriptions" from the USSD menu on your screen.
  • You'll receive an SMS with a list of all active Safaricom subscriptions.

2. How to Unsubscribe from Safaricom Promotional Messages

While promotional messages from Safaricom can be informative, they can be annoying when they're too frequent or unrequested. Here's the route to freedom:

  • Dial *100# if you're a prepaid customer or *200# if you're postpaid.
  • Tap the call button to run the USSD code.
  • Select "Products and Services" from the menu.
  • Type "98" to navigate to the next page of the menu.
  • For prepaid customers, select option 10; for postpaid customers, choose option 8 (both read "Stop Safaricom Promotion SMS").
  • Confirm your action by selecting option 1 for "No" when asked if you wish to continue receiving promotional SMS.
  • A pop-up notification will confirm your successful unsubscription from Safaricom promotional messages.

3. How to Unsubscribe from Third-Party Subscriptions

At times, third-party providers may send unwanted promotional messages. To stop these, follow the steps below:

  • Dial *456# on your Safaricom line.
  • Select the "STOP" option from the USSD menu.
  • Again, select "STOP."
  • Enter the sender's name to finalize the process.

4. How to Unsubscribe from Auto-Renewal Subscriptions

If you're not interested in auto-renewed subscriptions for services like data bundles and SMS offers, here's your solution:

  • Dial *544# on your Safaricom line.
  • Navigate to the next page by selecting "98".
  • Choose "12" to stop auto-renewal.
  • You'll receive a confirmation message of your successful unsubscription.

READ ALSO:  How to Divert Calls and Get Notifications for Safaricom, Airtel & Telkom Users


Understanding how to unsubscribe from Safaricom subscriptions allows you to control your airtime and data usage, enabling you to only pay for the services you need. This comprehensive guide ensures you're not inadvertently losing airtime or data to unwanted subscriptions.


Q: Can I resubscribe to a service after unsubscribing?

A: You can always resubscribe if you wish to use the service again.

Q: What happens when I unsubscribe from a service?

A: When you unsubscribe from a service, you stop receiving the particular service, and your airtime or data will no longer be deducted for that service.

Q: How can I know which services I'm currently subscribed to?

A: You can check your current subscriptions by dialing *544# on your Safaricom line and selecting the "My Subscriptions" option from the USSD menu. You will receive an SMS with a list of all your active subscriptions.

Q: Can I unsubscribe from Safaricom promotional messages?

A: Yes. You can unsubscribe from Safaricom promotional messages by following the process outlined under the "How to Unsubscribe from Safaricom Promotional Messages" section.

Q: What happens if I accidentally unsubscribe from a service?

A: If you accidentally unsubscribe from a service, you can always resubscribe by following the subscription process for that specific service.

Q: Can I stop third-party promotional messages?

A: Yes, you can stop third-party promotional messages by dialing *456#, selecting the "STOP" option, choosing "PROMOTIONAL MESSAGES," selecting "STOP" again, and entering the sender's name.


The information in this article is provided for general informational purposes only. It is always advisable to contact Safaricom customer service for further assistance or inquiries regarding their services and subscriptions. The procedures and codes mentioned in this article are valid as of the time of writing and may be subject to change. The author does not bear any responsibility for any discrepancies or differences in the future.

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Joseph Richard Joseph is a graduate of Mathematics and Computer Science (Applied Option). With expertise in Technology and Finance, he brings his knowledge to the field, demonstrating an authoritative understanding of these interrelated areas. Joseph is pursuing a Master's in Software Engineering, further expanding his skill set.