How to use the Safaricom App to update your Safaricom number

Kenya's Communication Authority has been on every Kenyan's backside when it comes to Sim Card updates. It is a requirement that each Kenyan who owns a smartphone should undergo this process.

How to use the Safaricom App to update your Safaricom number
How to use the Safaricom App to update your Safaricom number

The first part of the exercise took place from February to April. However, owing to the unpreparedness of most telecom providers and Kenyans in general, it was postponed until October 2022.

According to the Kenya Information and Communications Act of 2015, it is the responsibility of every Mobile Network Operator to guarantee that all subscriber registration information is kept up to date.

If the deadline is not met, the parties involved (The service providers and Kenyans) will suffer fines. Operators will be penalized Ksh 300,000 for each unregistered user, and you might be punished with up to 6 months in prison if you submit false information.

This effort aims to guarantee that the SIM Card Registration Regulations are followed to the letter. You have no option but to obey your operator's instructions if you want to stay on the right side of the law. Fortunately, we have covered how to do the same operation for Airtel, Telkom, and Safaricom while utilizing the online self-service portal in this post.

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 There is also another way how you can update your Safaricom number. That is by using my Safaricom Application which is more convenient to use than the Safaricom Portal. You may also use the app to check the status of your SIM registration and verify the numbers connected with your ID. So, what's the best way to go about it? 


  1. Download the Safaricom App from the Google Play Store or the App Store for iOS.
  2. National identification card

Here is how to submit your details

  • The first step is to register your details and login into the application
  • Tap on Update as seen on the app's homepage
  • Enter your Safaricom number and accept the terms and conditions provided
  • Tap on verify and proceed after entering the one-time password sent to your phone number
  • If your phone number is updated, you will be presented with an image similar to the one below

  • If not, you will be prompted to validate the numbers registered using your ID in the next stage.
  • Unknown numbers should be selected or removed
  • If you're at ease at this point, you'll be asked to provide your verification document (National identity card).
  • Confirm the information, and you will get a confirmation message to your phone number.