Jambojet Online Booking: How To Book And Pay For A Jambojet Flight Easily (2024 Update)

Learn how to book Jambojet flights online in Kenya with this comprehensive guide. Step-by-step instructions and essential tips for a seamless travel experience

Aug 25, 2023 - 07:36
Dec 9, 2023 - 21:16
Jambojet Online Booking:  How To Book And Pay For A Jambojet Flight Easily (2024 Update)
Jambojet Online Booking: How To Book And Pay For A Jambojet Flight Easily (2024 Update)

In today's fast-paced world, the convenience of booking flights online has revolutionized how we travel. Jambojet, a prominent Kenyan airline, has embraced this technology to make booking flights a seamless and user-friendly experience. This comprehensive guide will take you through the step-by-step process of booking Jambojet flights online in Kenya. Whether you're a first-time traveler or a seasoned explorer, this guide will equip you with all the information you need to secure your journey quickly.

1. Check Availability

The first step to booking your Jambojet flight online is checking Availability. Visit the official Jambojet website at www.jambojet.com and navigate to the booking widget labeled "Book." Here, you'll be prompted to select your departure station, destination, travel dates, and the number of passengers. You can choose between one-way, return, or multi-city options and even book up to 9 passengers simultaneously. For children under 13 years traveling alone, Jambojet offers the Unaccompanied Minor program through their contact center.

2. Select Your Flights

Once you've checked Availability, the next step is to select your preferred flights. You'll be presented with a list of available flight options to and from your chosen destination, each displaying the corresponding fare per person. Select the flight that suits your schedule and preferences, and, if applicable, choose your return flight. The total amount due will be displayed at the top of the page. Jambojet offers two fare options: Basic, which includes 10kg cabin luggage, and Smart, which includes 23kg check-in luggage, seat selection, and the option to change your flight at no extra cost.

3. Enter Passenger Details

In this step, you must provide accurate passenger details as they appear on the National ID or Passport. This includes names, ID/Passport numbers, and contact information. Make sure the details match official documentation. If you're a member of the Jambojet Rewards program, you can enter your Rewards Member Number here.

4. Add-On Services

Jambojet offers various add-on services for a personalized travel experience. You can book preferred seats, check-in baggage, special baggage, or special assistance. You can skip this step and proceed if none of these services are needed.

5. Payment

The final step is making your payment. Jambojet provides multiple payment options, including Visa and MasterCard credit cards, mobile money options like M-Pesa and Airtel Money, and in-person payment at Jambojet offices. Review your booking details, choose your preferred payment method, and finalize your transaction. You'll receive an email with your itinerary, and remember to pay within one hour to avoid automatic cancellation.

Why Choose Jambojet?

Jambojet is more than just an airline – it's a reliable partner in your travel adventures. Here's why you should consider booking your flights with Jambojet:

  • Affordability: Jambojet is committed to offering affordable fares without compromising on quality.
  • User-Friendly Booking: The intuitive online booking process ensures a seamless experience for travelers of all levels.
  • Safety and Reliability: With well-maintained modern planes and experienced pilots, safety is always a top priority.
  • Convenience: Book flights, select seats, and make payments from the comfort of your home.
  • Diverse Destinations: Jambojet flies to various destinations within Kenya and beyond, making your travel dreams a reality.

Important Considerations and Tips

  • Booking in Advance: Secure better prices by booking your flight well.
  • Connecting Flights: If you have connecting flights, book each leg of the journey separately.
  • Luggage: Jambojet charges extra for checked-in luggage. Save money by purchasing online.
  • Online Check-In: Check online between 30 hours and 1 hour before departure to save time at the airport.
  • Seat Selection: Seats are assigned randomly, but you can choose a specific seat for an extra fee.
  • Arrival Time: Arrive at least 40 minutes before your flight to ensure a smooth check-in process.
  • Refunds: Jambojet does not provide refunds for missed flights.
  • In-Flight Entertainment: Bring your entertainment, as in-flight entertainment is not provided.
  • Meals: Jambojet doesn't offer in-flight meals, but you can purchase snacks onboard.

READ ALSO: Safarilink Online Booking and Contacts

Jambojet Contacts

Purpose Contact Details Notes
Telephone +254 711 024 545 Normal call rates apply
+254 734 104 545
+254 711 024 501
Email General Inquiries info@jambojet.com
Bookings reservations@jambojet.com
Group Bookings groups@jambojet.com
Compliments & Complaints customer.experience@jambojet.com
Manage Booking Click here

Frequently Asked Questions (FAQs)

Can I book flights for children under 13 years of age?

    • Yes, you can book flights for children under 13 years. Jambojet offers the Unaccompanied Minor program for their travel.

What payment methods are accepted for booking flights?

    • Jambojet accepts Visa, MasterCard, M-PESA, Airtel Money, Equitel, and other payment options. You can also pay at a Jambojet office.

How can I change my flight after booking?

    • If you've booked a Smart fare, you can change your flight without extra cost. Contact Jambojet's customer service.

Is there a fee for choosing specific seats?

    • Yes, there is a fee for selecting preferred seats. However, if you don't choose, seats will be assigned during check-in.

What if I miss my flight? Can I get a refund?

    • Jambojet does not offer refunds for missed flights. Ensure you arrive on time to avoid missing your flight.

Can I purchase snacks on board?

    • Yes, you can purchase snacks on board if you'd like.


Booking your Jambojet flights online in Kenya has always been challenging. With this comprehensive guide, you're equipped with the knowledge and steps to secure your journey with Jambojet confidently. From checking Availability to selecting flights, providing passenger details, and making payments, the process is streamlined for your convenience. Remember the essential considerations and tips provided to enhance your travel experience. Embrace the convenience of technology and embark on your next adventure with Jambojet, your reliable and affordable travel companion.

Joseph Richard Joseph Richard, a leading contributor to sledge.co.ke, uses his decade-long expertise in finance, business, and technology to offer clear, reliable guides and analyses. His work aids Kenyans in making informed financial and business decisions, earning him a reputation as a trusted industry authority.