Jumia Kenya Customer Care Contacts: Phone Numbers And Location Included

Need assistance with Jumia Kenya? Find their official website, social media accounts, and physical store locations easily. Don't let frustrations hinder your online shopping experience.

Jun 20, 2023 - 16:10
Jun 20, 2023 - 16:22
Jumia Kenya Customer Care Contacts: Phone Numbers And Location Included
Contacting Jumia Kenya: All the Information You Need

Are you an ardent online shopper in Kenya? Have you ever felt frustrated trying to reach Jumia Kenya's customer service or find their offices? Worry no more! This guide will cover all the crucial information you need to reach out to Jumia Kenya seamlessly - their official Website, social media platforms, or physical branch locations.

As the leader in Kenya's online shopping realm, Jumia offers various products, from electronics and fashion to home appliances and groceries. However, customer support is needed to resolve issues and answer queries. Let's explore how you can effortlessly connect with Jumia Kenya.

Contacting Jumia Kenya: Key Information

Jumia Kenya's Official Contacts

Jumia Kenya on Social Media

  • Facebook: JumiaKenya
  • Twitter: @JumiaKenya
  • Instagram: @jumiakenya
  • YouTube: Jumia Kenya
  • LinkedIn: Jumia Kenya

Reach Out to Jumia Kenya: A Variety of Options

There's more than one way to get in touch with Jumia Kenya. Here's a quick rundown:

  • Jumia Website: Jumia Kenya features a "Contact Us" page where customers can fill out a form to contact their customer support team.
  • Email: Different email addresses cater to various needs. Customers can reach out to [email protected], while suppliers can email [email protected]. Corporate organizations can use [email protected]. If you're an affiliate or partner, contact Jumia at [email protected].
  • Phone Number: Prefer a direct chat? Call their customer care agents at 0711 011 011.
  • Social Media: Jumia Kenya maintains a robust presence on major platforms like Facebook, Twitter, and Instagram.

Explore Jumia Kenya's Physical Stores

While it is a digital giant, Jumia Kenya also has physical store locations nationwide for those who prefer in-person shopping or need immediate assistance.

Some of their key store locations are:

  • Nairobi: Emperor Plaza, Kenyatta Avenue
  • Mombasa: Moi Avenue
  • Kisumu: Mega City Mall, Oginga Odinga Road
  • Nakuru: Westside Mall, Kenyatta Avenue
  • Eldoret: Zion Mall, Uganda Road

Visit these stores for a personalized shopping experience!

READ ALSO: KCB PayBill Number 2023: Mastering Deposits and Withdrawals to Your KCB Account


Whether you prefer a physical shopping experience, relish shopping from the comfort of your home, or require customer support, Jumia Kenya has you covered. With many options to reach them, Jumia Kenya is committed to delivering a seamless shopping experience. Stay connected to enjoy their wide range of products and superb services.


What are Jumia Kenya's customer care contacts?

You can reach Jumia Kenya's customer care through various channels. They have two phone numbers: 0700 000 990 and 0711 011 011. You can also email them at [email protected]. In addition, they maintain a strong social media presence on platforms like Facebook, Twitter, and Instagram.

Where are Jumia Kenya's physical stores located?

Jumia Kenya has physical stores in several locations across the country. In Nairobi, they are located at Emperor Plaza, Kenyatta Avenue. In Mombasa, you can find them on Moi Avenue. Kisumu residents can visit their store at Mega City Mall, Oginga Odinga Road. They also have stores at Westside Mall, Kenyatta Avenue in Nakuru, and Zion Mall, Uganda Road in Eldoret.

How can I contact Jumia Kenya for business-related queries?

For business-related queries, you can email Jumia Kenya at [email protected]. Suppliers can use the email address [email protected]. If you're interested in a partnership, contact them at [email protected].

How can I stay updated about Jumia Kenya's offers and deals?

The best way to stay updated about Jumia Kenya's latest offers and deals is by following them on social media platforms like Facebook, Twitter, and Instagram. You can also subscribe to their newsletter through their official Website.

Can you visit Jumia Kenya's head office?

Jumia Kenya's head office is at Kaka House, Westlands, Nairobi. However, it is advisable to reach out and confirm if they are receiving visitors at the time due to COVID-19 restrictions.

What's Your Reaction?








Lavine Glory Lavine, a medic in Kenya, is a talented individual with a passion for both medicine and writing. Her expertise in these areas makes her a valuable contributor to sledge.co.ke, where she shares her knowledge and insights on education and medical subjects.