KCB M-Pesa Customer Care Contacts: A Guide tO phone number, e-mail address, offices

Thanks to innovative financial products like KCB M-Pesa, borrowing, and saving have never been more convenient in Kenya. This revolutionary mobile saving and loan rendering service, a product of the collaboration between the Kenya Commercial Bank (KCB) and Safaricom PLC, provides unparalleled ease and accessibility to Kenyans. But what happens when you need support or assistance with the service? This article thoroughly guides KCB M-Pesa's customer care contacts: phone numbers, email addresses, offices, and more.

What Is KCB M-Pesa?

Before diving into customer care contacts, it's important to grasp what KCB M-Pesa is and what it offers. In essence, KCB M-Pesa is a mobile-based service that provides loaning and saving solutions to its users. Users can access loans of up to Ksh. 1 million and save from as little as Ksh. 1. The savings accounts are broadly categorized into Target Savings Accounts (TSA) and Fixed Deposit Accounts (FDA).

The magic of this platform is its convenience and accessibility – you can transact from the comfort of your home or while on the go. Yet, as with all financial products, there might be instances when you need assistance. Perhaps you want to understand your loan limits or interest rates better, or you've run into technical hitches. This is where KCB M-Pesa's customer service steps in.

Reaching Out to KCB M-Pesa Customer Care

The KCB M-Pesa customer care team is dedicated to ensuring users have a smooth, hitch-free experience on the platform. They are available around the clock to answer your queries, offer guidance, and resolve any issues. Here are the various ways you can reach them:

Phone, Fax, and SMS Numbers

KCB M-Pesa provides several phone numbers for its customers. You can use the following numbers to reach them:

• Telephone: +254 (20) 3270000
• Mobile Phone 1: 0711 087000
• Mobile Phone 2: 0732 187000
• WhatsApp number: +254711087087
• Fax 1: +254 732 187001
• Fax 2: +254 711 087001

These numbers cater to a wide range of user needs, whether you want to inquire, report an issue, or get more information about KCB M-Pesa's products and services.

Email Address and Online Presence

For non-urgent matters or detailed queries, you might prefer to reach out to KCB M-Pesa via email. Here's their contact:

• Email address: [email protected]

Apart from email, KCB M-Pesa has a robust online presence across various social media platforms:

• Facebook: @kcbgroup
• Twitter: @KCBGroup
• Instagram: @kcbgroup
• LinkedIn: KCB Bank Group

These platforms serve as avenues for customer service support and offer valuable updates and information about KCB M-Pesa's services.

Head Office

If your concern warrants a face-to-face consultation, you can visit the KCB M-Pesa head office at Kencom, Moi Avenue, Nairobi, Kenya. The office operates from Monday to Saturday, from 8:30 am to 4:00 pm. However, on Saturdays, they close at noon.

READ ALSO: Here Are The Updated KCB Mobile Banking Charges 

Conclusion

KCB M-Pesa is committed to providing seamless customer support, regardless of the complexity of your issue or inquiry. The accessibility of multiple contact channels demonstrates their dedication to ensuring you get the help you need when you need it. Whether through phone, fax, email, social media, or a physical visit to their head office, rest assured that KCB M-Pesa's customer care team is ready to assist you.

Remember, reaching out for assistance is not just about resolving issues. It can also help you make informed financial decisions. Don't hesitate to contact KCB M-Pesa's customer care if you have any queries or need more information about their services. This might be the key to unlocking financial opportunities through KCB M-Pesa!

FAQs

What is the main customer care telephone number for KCB M-Pesa?

The main customer care telephone number for KCB M-Pesa is +254 (20) 3270000.

What is the KCB M-Pesa customer care email address?

The customer care email address for KCB M-Pesa is [email protected].

Where is the KCB M-Pesa head office located?

The KCB M-Pesa head office is at Kencom, Moi Avenue, Nairobi, Kenya.

Can I reach out to KCB M-Pesa customer care through social media?

Yes, you can reach out to KCB M-Pesa customer care through various social media platforms such as Facebook (@kcbgroup), Twitter (@KCBGroup), Instagram (@kcbgroup), and LinkedIn (KCB Bank Group).

What are the operating hours of the KCB M-Pesa head office?

The KCB M-Pesa head office operates from Monday to Saturday, from 8:30 am to 4:00 pm. However, on Saturdays, they close at noon.

Can I contact KCB M-Pesa customer care through WhatsApp?

Yes, you can contact KCB M-Pesa customer care through WhatsApp at +254711087087.

Disclaimer: 

The information in this article is subject to change. Always contact the service provider directly for the most current information. The author and publisher are not liable for any inaccuracies or omissions in this article.