KCB Mobile Banking Charges 2024: A Complete Guide to New Fees and Services

Discover everything about KCB Mobile Banking Charges 2024. Get the latest on fees, services, and smart tips for seamless transactions. Your guide to smart banking!

Dec 22, 2023 - 15:35
Dec 22, 2023 - 15:46
KCB Mobile Banking Charges 2024: A Complete Guide to New Fees and Services
Here Are The Updated KCB Mobile Banking Charges For 2023

Hey there! Have you heard about Kenya Commercial Bank, commonly known as KCB? It's a big name in Kenya's banking world, well-known for making banking easy and friendly for everyone. In this fast-moving world, where everything is just a click away, KCB's mobile banking has been a game-changer. It lets you handle your money right from your phone, anywhere, anytime. Pretty cool, right?

But, hold on! There's something new you need to know. As we step into 2024, there have been some updates to the charges for using KCB's mobile banking. Yes, I know, talking about charges and fees might make you frown, but it's super important to stay in the know. After all, who doesn't want to manage their money smartly?

In this blog, we're diving deep into the world of KCB mobile banking charges for 2024. We'll explore everything from what KCB mobile banking is all about, how you can start using it, and, most importantly, the latest fee structure. Whether you're sending money, paying bills, or just checking your balance, we've got all the details you need.

Understanding KCB Mobile Banking

What is KCB Mobile Banking?

KCB mobile banking is like having a bank in your pocket. It's a super handy service that lets you manage your money through your phone. You can do a bunch of stuff like check your balance, pay bills, and even apply for loans, all while sitting on your couch or on the go. It's all about making your life easier and your banking quicker.

How to Register for KCB Mobile Banking

Getting started with KCB mobile banking is as easy as pie. Here's how you can jump on the bandwagon:

  1. Download the App: First things first, grab your smartphone and download the KCB app from your app store.
  2. Dial-Up: If you're more of a USSD person, you can simply dial *522# on your phone. It's quick and straightforward.
  3. Follow the Prompts: Whether you're on the app or USSD, just follow the simple instructions. You'll be asked to activate your app and set things up.
  4. You're All Set: Once you've followed all the steps, you're ready to roll! You can start using mobile banking right away.

Range of Services Offered

KCB mobile banking is like a Swiss Army knife; it's got a tool for just about everything you need. Let's take a peek at what you can do:

  • Balance Inquiries: Wondering how much you've got in your account? Check your balance anytime.
  • Airtime Purchase: Running low on talk time? Buy airtime directly from your account.
  • Bill Payments: No more standing in long queues. Pay your bills with just a few taps.
  • Money Transfers: Need to send money to a friend or family member? Do it in a jiffy.
  • Loan Applications: Short on cash? Apply for a loan right from your phone.
  • Account Management: View your statement, check Forex rates, and even change your PIN whenever you need to.

Detailed Breakdown of 2024 Charges

The Impact of Regulatory Changes on Charges

Big news hit the banking world at the start of 2024. The Central Bank of Kenya, or CBK for short, decided it was time to bring back some charges for transferring money from bank accounts to mobile wallets like M-PESA. These fees had taken a little holiday since March 2020 to help folks out during the Covid-19 pandemic. The idea was to make it easier for people to use mobile money and stay safe.

But wait, there's a twist! Just as these charges were making a comeback, the High Court stepped in. They said, "Hold up!" and put a pause on these charges while they looked into a case about whether it's all fair and legal. Banks were in a bit of a pickle, but they said they'd keep charging the fees until the CBK told them otherwise. Fast forward a bit, and the High Court decided not to stop the charges from coming back. So, as of now, those fees are back in action​​.

Sending Money from KCB to M-PESA

Now, let's talk numbers. If you're sending money from your KCB account to M-PESA, you'll want to pay attention to these new charges for different transaction bands. Here's the lowdown:

Ksh1 - Ksh100                    - Ksh0

Ksh101 - Ksh500                - Ksh11.2

Ksh501 - Ksh1000              - Ksh 13.6

Ksh1001 - Ksh1500            - Ksh16

Ksh1501 - Ksh2500            - Ksh26

Ksh2501 - Ksh3500            - Ksh38

Ksh3501 - Ksh5000            - Ksh50

Ksh5001 - Ksh7500            - Ksh64

Ksh7501 - Ksh20000          - Ksh76

Ksh20001 - Ksh150000      -  Ksh78

These are the latest fees you'll need to keep in mind when you're moving your money around. It's a bit of a change from the past couple of years when these transactions were free. But knowing what to expect can help you plan better and avoid any surprises when you're managing your finances.

Deposit and Withdrawal Process

How to Withdraw Money from KCB to M-PESA

Withdrawing money from your KCB account to your M-PESA wallet is a breeze. Here's how you can get your cash from the bank to your phone in no time:

  1. Dial the Magic Code: Start by dialing *522# on your phone. It's your gateway to KCB's mobile banking services.
  2. Enter Your M-Benki PIN: You'll need to input your M-Benki PIN. It's like the secret key that keeps your money safe.
  3. Navigate to 'MyKash': Once you're in, look for the 'MyKash' option and select it. That's where the magic happens.
  4. Choose 'M-Pesa': Next, you'll want to select the 'M-Pesa' option because that's where you're sending your money.
  5. Enter the Amount: Type in how much you want to send. Whether it's a little or a lot, make sure you've got the amount just right.
  6. Confirm and Send: Check everything over one last time, then confirm your transaction. A few moments later, you'll get a text telling you the money has made its way to your M-PESA account.

And that's it! With just a few taps, you've moved your money from your bank account right to your phone.

How to Deposit Money from M-PESA to KCB

Now, what if you want to do the opposite and move money from your M-PESA wallet to your KCB account? No problem! Here's the step-by-step:

  1. Head to Your M-PESA Menu: On your phone, go to the M-PESA menu. It's like the home base for all things M-PESA.
  2. Select 'Lipa na Mpesa': Look for the 'Lipa na Mpesa' option. It's Swahili for 'Pay with M-PESA', and it's your tool for sending money.
  3. Enter the PayBill Number: When it asks for a business number, type in 522522. That's KCB's PayBill number, and it's like the address where your money is going.
  4. Type in the Account Number: Next up, you'll need to enter the KCB account number you're sending money to. Make sure you've got it right to ensure your cash ends up in the right place.
  5. Enter the Amount: Decide how much you want to send and type it in. Every shilling counts, so double-check the amount.
  6. Input Your M-PESA PIN: You'll need to enter your M-PESA PIN to confirm it's really you making the transaction.
  7. Check and Confirm: Take a moment to make sure all the details are correct. Once you're sure, hit send, and your money will be on its way to the KCB account.

Navigating the Changes and Conclusion

Navigating the New Fee Structure

Adjusting to new charges can be a bit of a head-scratcher, but don't worry; I've got some tips to help you navigate these waters smoothly. Here's how you can keep on top of your game:

  • Stay Informed: Keep an eye on any updates from KCB and the Central Bank of Kenya. Being in the know means no surprises!
  • Plan Your Transactions: Think ahead. If you know you'll need to transfer money, consider doing larger transactions less often to save on fees.
  • Use Other Services Wisely: Remember, KCB offers a range of services. Sometimes, another option might be more cost-effective.
  • Ask Questions: If you're ever unsure about a charge or a service, reach out to KCB's customer care. They're there to help!

READ ALSO: CRB Clearance in Kenya 2024: From Application to Maintaining Good Status


As we wrap up our journey through the world of KCB mobile banking charges for 2024, it's clear that staying informed is key. The banking landscape is always changing, and this year is no exception. With the reintroduction of fees for transferring money to mobile wallets, it's more important than ever to understand how these changes affect you.

KCB's mobile banking service is all about making your life easier, and even with these new charges, it continues to offer convenience and security right at your fingertips. Whether you're paying bills, buying airtime, or just checking your balance, KCB mobile banking is there to help you handle your finances with ease.

Remember, knowledge is power, especially when it comes to managing your money. By understanding the updated charges and planning accordingly, you can make the most of KCB's mobile banking services and keep your financial journey on track.

Thank you for sticking with me through this guide. Here's to smart banking and making every shilling count in 2024! Keep smiling, keep saving, and most importantly, keep moving forward. Until next time, take care!

Joseph Richard Richard is a distinguished contributor to sledge.co.ke, where he leverages his extensive background in finance, business, and technology to provide insightful guides and analyses. With over a decade of experience in Kenya's dynamic market, Joseph has become a trusted voice in helping individuals navigate complex topics with ease. His work, recognized for its clarity and reliability, spans critical reviews, educational content, and comprehensive guides on making informed decisions in finance and business. Joseph's commitment to empowering Kenyans through accessible information underscores his reputation as a dependable and authoritative figure in the industry