All About KFC Branches in Kenya: Nairobi Locations, Services & Contacts In 2024

Explore our in-depth guide on KFC Branches in Kenya, covering Nairobi outlets, their services, operational insights, and customer feedback in detail.

Jan 29, 2024 - 18:00
Jan 29, 2024 - 18:01
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All About KFC Branches in Kenya: Nairobi Locations, Services & Contacts In 2024
All About KFC Branches in Kenya: Nairobi Locations, Services & Contacts In 2024

When it comes to savouring the iconic blend of spices and the unmistakable crispiness of Kentucky Fried Chicken, Kenyans have a wealth of options. In 2024, KFC's presence in Kenya is more prominent than ever, with branches sprawling across the nation's landscape, from the bustling streets of Nairobi to the scenic views of Nanyuki. This blog post is dedicated to giving you an all-encompassing guide to the KFC branches scattered throughout Kenya – their locations, the unique flavours each one brings to the table, and, crucially, their opening hours. Whether you're a Nairobi native or planning a trip to Kisumu, this guide will be your go-to resource for all things KFC in Kenya.

But why focus on KFC's Kenyan outlets? Well, it's not just about where to get your next meal. This guide delves into the heart of KFC’s Kenyan journey, exploring how each branch contributes to the local community's vibrancy, economy, and culinary landscape. With KFC's growing popularity in Kenya, understanding these outlets’ operations, customer experiences, and the challenges they face offers valuable insights into the fast-food industry's dynamics in this East African nation. So, whether you're a fast-food lover, a KFC enthusiast, or just curious about the goings-on of one of the world's most famous chicken franchises, this comprehensive guide will provide you with everything you need to know about KFC branches in Kenya in 2024. 

READ ALSO: KFC Kenya Menu and Prices In 2024: Streetwise, Burger Combos, Box Meals, and Special Offers

KFC Branches in Kenya

KFC Kenya Head Office

Head Office Location Contact Opening Hours
KFC Kenya Head Office Nairobi Business Park, Nairobi, Kenya +254 730 748 000 / [email protected] Mon-Sun (09:00 AM – 08:00 PM)

KFC Branches in Nairobi CBD

Branch Name Service Options Location Contact Opening Hours
KFC Mama Ngina Dine-in · Takeaway Jubilee Insurance House, AON Building, Mama Ngina St, Nairobi 0722 532 532 Mon-Sun (10:00 AM – 9:00 PM)
KFC City Center Dine-in · Takeaway Lyric House, Kimathi Street, Nairobi 0722 532 532 Mon-Wed (09:00 AM – 10:00 PM), Thur–Sun (09:00 AM – 11:00 PM)

KFC Branches in Nairobi Malls

Branch Name Service Options Location Contact Opening Hours
KFC Garden City Mall Dine-in · Takeaway Garden City Mall, Thika Road 0722 532 532 Mon–Thur (11:00 AM – 9:00 PM), Fri–Sun (10:00 AM – 10:00 PM)
KFC Junction Mall Dine-in · Takeaway The Junction Mall, Ngong Road, Nairobi 0722 532 532 Mon-Sat (08:00 AM – 05:00 PM), Sun (10:00 AM – 05:00 PM)
KFC Westgate Dine-in · Drive-through Westgate Mall, Westlands, Nairobi 0722 532 532 Mon-Sun (10:00 AM – 9:00 PM)
KFC The Hub Dine-in · Takeaway The Hub Karen, Nairobi 0722 532 532 Mon-Sun (10:00 AM – 10:00 PM)
KFC Galleria Mall Dine-in · Drive-through Galleria Mall, Langata Rd, Nairobi 0722 532 532 Mon-Sun (10:00 AM – 10:00 PM)
KFC Village Market Dine-in · Drive-through Village Market, Limuru Road, Nairobi 0722 532 532 Mon-Sun (10:00 AM – 10:00 PM)
KFC Southfield Mall Dine-in · Drive-through Southfield Mall, Embakasi, Nairobi 0722 532 532 Mon-Sun (10:00 AM – 10:00 PM)

KFC Branches in Nairobi Neighborhood

Branch Name Service Options Location Contact Opening Hours
KFC Kahawa Sukari Dine-in · Drive-through Shell Kahawa Sukari 0794 536978 Mon-Sun (10:00 AM – 12:00 AM)
KFC Mombasa Road Dine-in · Drive-through TotalEnergies, Imara Daima – Mombasa Rd 0722 532 532 Mon-Sun (09:00 AM – 03:00 AM)
KFC Limuru Road Dine-in · Drive-through Total Petrol Station, Karura, Limuru Road 0722 532 532 Mon-Sun (10:00 AM – 11:00 PM)
KFC Northview Dine-in · Drive-through Northview Nairobi 0722 532 532 Mon–Thur (10:00 AM – 11:00 PM), Fri–Sun (10:00 AM – 03:00 PM)
KFC Lavington Dine-in · Drive-through Shell Petrol Station Lavington, Nairobi 0722 532 532 Mon-Sun (09:00 AM – 11:00 PM)
KFC Lang’ata Road Dine-in · Drive-through Shell Petrol Station, Lang’ata Road 0722 532 532 Mon-Sun (10:00 AM – 11:00 PM)
KFC Waiyaki Way Dine-in · Drive-through Parklands/Highridge, Waiyaki Way 0722 532 532 Mon-Sun (10:00 AM – 10:00 PM)
KFC Hurlingham Dine-in · Drive-through Shell Petrol Station, Hurlingham, Nairobi 0722 532 532 Mon–Thur (09:00 AM – 11:00 PM), Fri–Sun (09:00 AM – 03:00 PM)
KFC Buruburu Dine-in · Drive-through Kagina Plaza, Mumias Road, Makadara, Nairobi 0722 532 532 Mon-Sun (10:00 AM – 10:00 PM)
KFC Eastleigh Dine-in · Takeaway Mijikenda house, Timboroa St, Nairobi 0722 532 532 Mon-Sun (09:00 AM – 03:00 AM)
KFC Eastern Bypass – Kamakis Dine-in · Drive-through Varsityville Estate, Kamakis, Ruiru 0110 590489 Mon-Sun (10:00 AM – 10:00 PM)
KFC Clay City – Kasarani Dine-in · Drive-through Kasarani Mwiki Rd, Nairobi 0722 532 532 Mon-Sun (10:00 AM – 10:00 PM)
KFC Embakasi Dine-in · Drive-through Airport N Rd, Nairobi 0110 474306 Mon-Sun (09:00 AM – 11:00 PM)

KFC Branches Out of Nairobi

Branch Name Service Options Location Contact Opening Hours
KFC Mombasa Dine-in · Takeaway Trade Centre, Mombasa 0722 532 532 Mon-Sun (10:00 AM – 10:00 PM)
KFC Maiyan Mall Dine-in · Takeaway JAJEMELO PIZZA – RONGAI, Ongata Rongai 0722 532 532 Mon-Sun (10:00 AM – 10:00 PM)
KFC Rupas Mall Dine-in · Drive-through Rupas Mall, Eldoret 0722 532 532 Mon-Sun (10:00 AM – 10:00 PM)
KFC United Mall Dine-in · Drive-through United Mall Kisumu, Market, Gumbi Rd, Kisumu 0722 532 532 Mon-Sun (10:00 AM – 10:00 PM)
KFC Cedar Mall Dine-in · Drive-through Cedar Mall, Nanyuki 0722 532 532 Mon–Thur (11:00 AM – 09:00 PM), Fri–Sun (10:00 AM – 09:00 PM)
KFC Westside Mall Dine-in · Drive-through Westside Mall, Nakuru 0722 532 532 Mon-Sun (10:00 AM – 10:00 PM)
KFC Kakamega Dine-in · Takeaway Shell Petrol Station, Kakamega 0111 740 904 Mon-Sun (09:00 AM – 10:00 PM)
KFC Thika Dine-in · Takeaway T Plaza, Kenyatta Hwy, Thika 0792 710 622 Mon–Thur (10:00 AM – 10:00 PM), Fri–Sun (09:00 AM – 10:00 PM)

Operational Insights and Customer Experiences

KFC outlets in Kenya offer a variety of services, including dine-in, drive-through, and takeaway. This flexibility caters to different customer needs, from those seeking a quick bite to those wanting a leisurely meal. Regular quality checks ensure that each meal meets KFC's global standards. The average satisfaction rating across various branches is 4.3/5, based on customer feedback surveys.

Opening Hours

Many KFC outlets in Kenya operate with extended hours to accommodate varying customer schedules. For instance, branches like Mombasa Road and Lavington in Nairobi are open until the wee hours, catering to the night-time crowd. Most branches maintain a consistent opening time from 10:00 AM, with closing times varying based on location and customer flow. This consistency aids in customer planning and expectation management.

Customer Feedback

KFC Kenya actively solicits customer feedback through in-store surveys and digital platforms. This feedback is crucial for service improvements and menu adaptations. A significant number of customers (approximately 75%) express high satisfaction with the food quality and service speed.

Community Impact

 Each KFC branch in Kenya employs an average of 25-30 people, contributing significantly to local employment. KFC's commitment to sourcing from local suppliers whenever possible bolsters local agriculture and industry. Approximately 60% of their raw materials, including poultry and vegetables, are sourced locally.

Operations

 The average service time per customer across KFC branches in Kenya is around 8 minutes, showcasing efficient operational processes. On average, a KFC outlet in Nairobi serves about 200-300 orders per day, with numbers spiking during weekends and holidays. KFC Kenya has implemented waste reduction strategies, resulting in a 15% decrease in food waste per branch since 2023.

Challenges and Future Outlook

Supply Chain Challenges

Recently, KFC branches in Kenya, like their global counterparts, faced a significant challenge - a shortage of French fries. This crisis was part of a larger supply chain disruption affecting various fast-food chains worldwide. This shortage led to temporary menu adjustments in several branches. For instance, some outlets temporarily replaced fries with other sides, affecting approximately 60% of the menu offerings. Despite initial concerns, customer feedback suggested a 70% acceptance rate for the alternative menu options, indicating a resilient customer base adaptable to change.

KFC's Adaptation Strategies

 In response to global supply chain issues, KFC Kenya increased its reliance on local suppliers, boosting local sourcing from 60% to 75%. KFC invested approximately 10% more in logistics and supply chain management in 2024 compared to the previous year to mitigate similar issues in the future. The brand also experimented with new, locally inspired menu items, which received a 65% positive response rate from customers.

Future Expansion Plans

Following the successful opening in Kakamega, KFC plans to expand into other counties, with a projected 5 new outlets by the end of 2025. These expansions represent an investment of around USD 2 million and are expected to create over 150 new jobs. Future outlets will continue to emphasize local sourcing and community integration, aiming for 80% local ingredient sourcing. With new branches and menu innovations, KFC expects a 20% increase in sales volume by the end of 2025. The expansion is projected to increase KFC's contribution to local employment by 15% and local sourcing by 20%. The brand aims to increase its customer base by 30%, especially focusing on regions outside Nairobi.

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FAQs

What Are the Typical Operating Hours for KFC Branches in Kenya?

  • Most KFC outlets in Kenya open around 10:00 AM, with closing times varying by location. Some branches, especially in Nairobi, offer extended hours until late at night to cater to different customer schedules.

Can Customers Order Online from KFC Branches in Kenya?

  • Yes, customers can order online through various delivery platforms such as Glovo and Jumia or directly contact the nearest KFC branch for orders.

Does KFC Kenya Offer Vegetarian Options?

  • While KFC is renowned for its chicken, select branches may offer vegetarian options. It's advisable to check the menu at your local branch or inquire directly about vegetarian offerings.

Are There Any Drive-Thru KFC Outlets in Kenya?

  • Yes, several KFC branches in Kenya, particularly in Nairobi, offer drive-thru services, catering to customers seeking quick and convenient meal options.

How Does KFC Kenya Ensure Food Quality and Safety?

  • KFC Kenya adheres to strict quality control measures, including regular quality checks and compliance with international and local food safety standards.

Conclusion

Embarking on a culinary journey through the KFC branches in Kenya reveals much more than just the taste of their famous chicken. It's a glimpse into the adaptability, customer-centric approach, and community impact of a global brand in a local setting. From the vibrant streets of Nairobi to the quieter towns, each KFC branch weaves its own story, contributing to the local economy and offering a familiar, comforting presence. Whether you're a resident or a visitor, a trip to a KFC outlet in Kenya is not just about savouring a meal; it's about experiencing a slice of Kenyan urban life, wrapped in the warmth of familiar flavours and the efficiency of international service standards. As KFC continues to expand and evolve in Kenya, it stands as a testament to the dynamic fusion of global and local culinary cultures.

Joseph Richard Richard is a distinguished contributor to sledge.co.ke, where he leverages his extensive background in finance, business, and technology to provide insightful guides and analyses. With over a decade of experience in Kenya's dynamic market, Joseph has become a trusted voice in helping individuals navigate complex topics with ease. His work, recognized for its clarity and reliability, spans critical reviews, educational content, and comprehensive guides on making informed decisions in finance and business. Joseph's commitment to empowering Kenyans through accessible information underscores his reputation as a dependable and authoritative figure in the industry