kilimall Kenya Online Shopping: Registration, Login, Contacts And Branches In Kenya[2024]

Explore the world of Kilimall, Kenya's leading online shopping platform. Find out how to shop, track your orders, and connect with customer service. Plus, learn about the amazing benefits of shopping with Kilimall.

Nov 23, 2023 - 00:51
Nov 23, 2023 - 11:55
kilimall  Kenya Online Shopping: Registration, Login, Contacts And Branches In Kenya[2024]
kilimall Kenya Online Shopping: How To Register, Login, Customer Care Contacts And Branches In Kenya

In the vast universe of e-commerce, new galaxies form daily, but one star shines brighter than others in the Kenyan sky. Say hello to Kilimall, the leading online shopping mall revolutionizing the online shopping experience in Kenya. Launched on June 24, 2014, Kilimall has quickly grown into one of the largest online stores in Kenya, much like a plant thriving under the African sun.

Today, Kilimall is giving a new dimension to online shopping in Kenya, offering hundreds of thousands of products and delivering them within hours. Imagine sitting in the comfort of your home, ordering whatever you need, and having it delivered to your doorstep quickly. It's like having a personal genie that fulfills your shopping wishes!

This comprehensive guide takes you on a journey through Kilimall online shopping. We'll show you how to sign up, order products, track your orders, and connect with customer service. Plus, we'll reveal the excellent benefits of shopping with Kilimall. Ready to embark on this exciting journey? 

Let's get started.

Getting Started with Kilimall: A Simple Guide

Starting your Kilimall journey is as easy as pie. Follow these simple steps to sign up:

  1. Navigate to the new user registration page on Kilimall's website.
  2. Enter your mobile number and click "Get Captcha" to receive the SMS code.
  3. Input the code and set your password.
  4. Click on "Create Account" to wrap it up.
  5. That's it! You can also create an account using Facebook or your email.

How to Login to Kilimall

Once you're a registered user, logging into Kilimall is a breeze. Here's how:

  1. Go to Kilimall's login page.
  2. Enter your Email Address/Mobile Phone or Username and password, then click "Login."
  3. If you signed up using Facebook, click the "Login with Facebook" button.

How to Order Products on Kilimall

Ordering products on Kilimall is like walking in a park. Just follow these steps:

  1. Login to your account on
  2. Search for the product you're interested in.
  3. Click on "Add to Cart" when you find your desired outcome.
  4. Go to the cart option and proceed to buy the product.
  5. Finally, select your delivery address and make the online payment.
  6. Voila! Your product will be delivered on the date mentioned. You can check the order status in your dashboard.

Tracking Your Orders on Kilimall

Ever wondered where your order is in transit? With Kilimall, you can easily track your orders. All you need is your order ID:

  1. Visit the Shipment Tracking page on Kilimall's website.
  2. Enter your Order number and click "Check Now" to check the status.
  3. It's as simple as that!

Connecting with Kilimall Customer Care

Whether you have a query related to your order or any other question, Kilimall's customer care team is ready to help. You can contact them through:

  1. Email at
  2. Live Chat option
  3. You can converse directly with a customer care representative on their app.

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Kilimall's Reach Across Kenya

Kilimall is not just an online platform; it has a physical presence too. With headquarters in Nairobi, Kilimall has additional stations in Mombasa, Kisumu, and Nakuru. So, whether you're in the hustle and bustle of Nairobi or the coastal city of Mombasa, Kilimall is right there with you.

Nairobi Central Business District Baus Optical Baus Optical, Moi Avenue, Opposite Jivanjee Gardens
Nairobi Central Business District Kilimall Collection Point Kilimall Collection Point, First Floor Room 20, RNG Plaza, Ronald Ngala Street, Opp. Bestlady building, Near Ummoinner bus Stage
Nairobi Central Business District GetBoda Technologies GetBoda Technologies, 3rd Floor, Eagle House, Kimathi Street
Nairobi Central Business District Grand Solution Ltd Grand Solution, 5th Floor Room 518, Commerce House, Near Kenya Cinema, Moi Ave.
Nairobi Central Business District Carib Lightway Enterprises Kenya Cinema, 5th Floor Room No.5-1A, Kenya Cinema, Moi Avenue
Nairobi Westlands Selective Outsourcing Soluti Selective Outsourcing Soluti, Westlands Arcade Building ground floor, Suite 3. Near Naivas Supermarket
Mombasa Sasha Hair Beauty Sasha Hair Beauty, First Floor, between Nyali Cinemax and Ratna Square Shop Centre, Opposite the TEXAS Building, Nyali Road
Mombasa Chinese herbal clinic Moi Ave Pickup Shop, Chinese herbal clinic, Along Moi avenue, Opposite Equity Bank
Mombasa Sahel Group of Company Sahel Group of Company, First Floor, Opposite the GPO office, Gusii Street, Crown Building
Mombasa Phamedic Pharmaceuticals Phamedic Pharmaceuticals, Jomo Kenyatta Avenue, Next to Makini Herbal Clinic, Opposite Magram Butchery
Kisumu Chinese herbal clinic Oginga Rd Shop, Chinese herbal clinic, Ground floor, Al Imran Plaza, Oginga Odinga Road
Nakuru Seven Stars Solor New Energy Seven Stars Solor New Energy, Sansora Building, Opp IEBC Office, Government Rd. Nakuru
Roysambu Virtual Studios Ltd Virtual Studios Ltd, 2ND Floor, Next To Chicken Inn, Thika Road Mall-TRM
Nairobi Buruburu Buruburu KiliShop Kitchen Plus Investments Buruburu Phase 3, Bumbani Road, next to KCB, Behind Fairlane Center Buruburu
Nairobi Donholm Donholm KiliShop Donholm, H&M Heritage, Caltex Donholm, Next to Equity Bank
Nairobi Embakasi Embakasi Kilishop Aspen Wines and Spirits Embakasi Shopers Zone, First Floor, Room B8, North Aiport Road, near Kobil
Nairobi Kawangware KiliShop Kawangware Tawakal Comm. Kawangware, Tawakal Comm, Compound 3, Coast Stage. Gathuru Road.. Off Gitanga Road.
Nairobi Kasarani Kasarani KiliShop MURI ENTERPRISE Nairobi Kasarani, MURI ENTERPRISE GROUND FLOOR SHOP NO. 2
Nairobi Langata Kilishop, Langata Embassy Shop Civil Servant Estate off Kitengela Road
Nairobi Industrial Area KiliShop Industrial Area lungalunga plaza Industrial Area, lungalunga plaza, Fonax prinding&brading, First floor, Room No.11, Alongside Likoni Road.
Nairobi South C South C KiliShop South C, Bellevue, municipal stalls D5, KPA
Nairobi Umoja Umoja KiliShop HomeCare Enterprises Umoja 1 Market Next to Co-Operative Bank, Nje Ya Market Stalls, Stall No.12
Bondo Bondo Acobil ICT Solutions Bondo Acobil ICT Solutions, Next to West End Hotel, Opposite Modern Coast Booking Office, Jaramogi Oginga Odinga Garden Square.
Bomet Bomet Kwa Gidii Cyber Bomet Kwa Gidii Cyber, opposite Kaplong mission hospital, Kaplong Town, Bomet.
Central Juja Best price collection Opposite wantech college, near JKUAT gate A
Central Kahawa sukari KiliShop Kahawa Sukari Kahawa Sukari, Mizpha House 3rd Floor, Opposite Quickmart Supermarket
Coast Kilifi Kilishop, Kilifi Royal Beauty options Opposite NIC BANK, Across the Road at Alagaf Shed, Near Mkulima Agrovet.
Chuka Chuka Main Stage Kiosk No.7 Chuka Kiosk No.7, Chuka Main Stage, Opposite Equity Bank.
Eldoret Eldoret Eldoret, Petreshah Building (Berur Complex) Ground Floor, Room G4, at Huruma Stage
Eastleigh Eastleigh Madina Mall Eastleigh Madina Mall, Basement Shop No.22, Madina Mall, First Avenue, Eastleigh.
Embu Swalex Driving School Embu Swalex Driving School, 1st floor, Kindaruma building opposite to Ewasco offices and Embu library, Embu.
Githurai 44 Jopasha Enterprises Githurai 44 Jopasha Enterprises, Jopasha Enterprises Along Kamiti Road at Gumba Rd Street 100m From Leestar ya Chini Supermarket adjacent to Zisanet apa.
Gilgil Gilgil Amani Biashara Centre Gilgil Amani Biashara Centre, Opposite Cooperative Bank, shop 27
Industrial Area Industrial Area Shadull Collections Industrial Area Shadull Collections, Opposite Remand Prison, Enterprise Road, Industrial Area.
Kakamega Kakamega ICT Investment Kakamega ICT Investment, Aombwere Plaza, ICT Complex Beside Equity Bank
Kiambu Kiambu Blueline Drycleaners Kiambu Blueline Drycleaners, Marutuni House, Opposite ACK Saint James Cathedral Church.
Kilifi Mariakani Mariakani KiliShop Mariakani Town, Taheri Building Ground Floor Office No.9, Opposite Bagdad Guest House
Kilifi Kilifi MM Collection Kilifi MM Collection, opposite Gede Polytechnic, Gede town.
Kilimani Kilimani Champions Miss.k Kilimani Champions Miss.k, NO.18, Ground Floor, Arcade Discounts Building, Near Green House Mall, Ngong Road
Kilimani JACY WAX BOUTIQUE JACY WAX BOUTIQUE, 53 park, Opposite XINHUA News Agency Building, between YAYA Center and Eastland Hotel, Ring Road.
Kirinyaga Kerugoya Kerugoya Kilishop Kerugoya Town in Kirinyaga, UTQ Computers, Next to Mwendi Wega Sacco, Opposite VPP SHAH Distributors
Kirinyaga Other Towns Sagana KiliShop Sagana Town in Kirinyaga, Next to Kenol Petro station Shop No 2 Wabusara Traders, Opposite Ebony Pack
Kirinyaga Mwea Mwea Town Mwea Town in Kirinyaga, Jamcy Digital Cyber, Opposite Maina Petrol Station, Next to Nairobi Butchery.
Kitengela Kitengela Kibs Kitengela Kibs, Near Chicken Inn, Behind Kobil Petrol Station, 2nd Floor Room 28, Kule Diary Building, Namanga Road
Kisumu Atieno Trading Centre Kisumu In Atieno Trading Centre, Opposite Regnol Petrol Station (BREAK POINT) Along Kisumu-Nairobi Road 0
Machakos J.K.Stores Machakos J.K.Stores & Book Shopping, Ground Floor, Opposite T.Tot Hotel, 100 Meter Near Naivas Supermarket, Ngei Road
Marsabit Moyale Moyale KiliShop Moyale town in Marsabit County, Al Rahma Shop, Next to Wakos Shop, Opposite Bismillah Petrol Station
Mombasa Mombasa Phamedic Pharmaceuticals Mombasa Phamedic Pharmaceuticals, Jomo Kenyatta Avenue, Next to Makini Herbal Clinic, OPP. Magram Butchery
Mlolongo Mlolongo Royal Mabati Factory ltd Mlolongo Royal Mabati Factory ltd, No.18, Opposite Signature Mall, Mombasa Road, Mlolongo
Migori Migori Town Migori Town KiliShop Metcon Migori town, Sokoni Behind family Bank
Mlolongo Digital Mall Mlolongo, Digital Mall next to KCB ATM, at the entrance of Bliss Park Gym, Mombasa Road.
Mlolongo Royal Mabati Factory ltd Mlolongo Royal Mabati Factory ltd, No.18, Opposite Signature Mall, Mombasa Road, Mlolongo
Meru Meru Central Point Mall Meru Central Point Mall, Shop F12, First Floor, Opposite Uchumi Supermarket.
Meru Meru Movie Arcade, Shop 16 Meru Movie Arcade, Shop 16, 1st floor, next to maku supermarket, Makutano Town, Meru.
Nairobi Parklands Parkland KiliShop Parklands, Photocopy Canteen, Next to Mount Kenya University School of Law Compus, Near Dr. Lebel Primary School
Nairobi Starehe Starehe KiliShop Nairobi Starehe, Parkroad Business Centre, Opposite Equity Bank Roundabout, Room A3
Nairobi Kariobangi Kariobangi KiliShop Nairobi Kariobangi, Wanliz Collections, south stage 56
Nairobi Westlands Westland Branch KiliShop Westlands, woodvale biz centre shop b5 woodvale groove next to kfc
Nanyuki Seven Stars Energy Nanyuki Seven Stars Energy, LR217, Hazina Center, Kenyatta Highway (Next to CBA Bank)
Naivasha Self Selection Uniforms Naivasha Ukwelii, Self Selection Uniforms. Opposite Mwangaza Butchery, next to Naivas Kubwa Supermarket, Naivasha
Nakuru Nakuru Town Nakuru Mercy KiliShop Branch NAKURU TOWN CENTRE, PRIME PLAZA, 1ST FLR SHOP 223
Nakuru Naivasha Naivasha KiliShop Naivasha, Western Building Along Moi Road Next to Kenya Women Finance Trust Bank.
Nyeri Nyeri Nyamothe Stalls Nyeri Nyamothe Stalls, No.32, Next to Kra Offices in Nyeri Kanisa Road
Ngong Ngong Shop No.5 Ngong Shop No.5, Ololua Road Ebenezer Apartment.
Nyaza Kisii Maskani Lounge Kisii town, Elimu Centre, 1st floor, Room No.1.
Niyaza Kisumu Kisumu Downtown Clothing Center Kisumu Downtown Clothing center, opposite of Lolwe Phramacy, Migosi Kenya-Re-road.

Kilimall's Delivery Services

One of the standout features of Kilimall is its efficient delivery service. Delivery times can vary depending on whether it's a local or global order and who is fulfilling the product.

Global orders may take approximately 15 to 30 days, and payments must be made in advance. Local orders fulfilled by Kilimall take about 24 hours to 5 days, depending on your location, with payments made online or on delivery. However, if others are fulfilling the local order, delivery can take 2-5 days, and advance payment is required.

The Perks of Shopping with Kilimall

Shop with the Kilimall App

Kilimall has made online shopping even more convenient with its app. Downloading the Kilimall app gives you access to cash rewards and reliable customer services. Not to mention, you can shop from anywhere, at any time!

Save More with Vouchers

Who doesn't love a good discount? With Kilimall, you can get vouchers that reduce the order value, delivery fees, or both. It's like finding a hidden treasure!

Earn Kilibobs

Each time you shop on Kilimall, you accumulate points known as kilibobs. These points can be redeemed as delivery or cash vouchers. So, the more you shop, the more you save!


Kilimall is changing the face of online shopping in Kenya, offering various products, swift delivery, and excellent customer service. It's more than just a shopping platform; it's a lifestyle. With Kilimall, you're not just buying products; you're buying convenience, variety, and savings. So, why wait? Start your Kilimall journey today and experience the future of shopping!


Frequently Asked Questions

Can I track my orders on Kilimall?

Yes, you can track your orders on Kilimall using your order ID. Just visit the Shipment Tracking page on Kilimall's, enter your Order number, and click "Check Now."

Does Kilimall deliver products outside Kenya?

Yes, Kilimall provides global shipping services. However, international orders might take longer, usually between 15 and 30 days.

How can I contact Kilimall customer service?

You can contact Kilimall's customer service through email at or via the Live Chat option available on their app.

Does Kilimall have a physical presence?

Besides its online platform, Kilimall has physical stations in Nairobi, Mombasa, Kisumu, and Nakuru. This allows them to better cater to the needs of their customers across the country.

What is Kilimall's return policy?

Kilimall has a seven-day free return policy for products that are defective, damaged, or not as described on the website. The product should be returned in its original condition, with all tags and packaging intact.

How does the Kilimall app benefit me?

By downloading the Kilimall app, you can access exclusive deals, cash rewards, and reliable customer service. You can shop from anywhere, anytime, making your shopping experience seamless and convenient.

What are Kilibobs, and how can I use them?

Kilibobs are points that you earn each time you shop on Kilimall. These points can be redeemed for delivery or cash vouchers, saving you more on future purchases.

Can I use vouchers on Kilimall?

Kilimall offers vouchers that can reduce the order value, delivery fees, or both, allowing you to save more on your purchases.

Kilimall has genuinely redefined the e-commerce landscape in Kenya, providing a seamless shopping experience, a vast product range, swift delivery, and excellent customer service. It's not just about buying products; it's about the convenience, variety, and savings of every purchase. So, why wait? Start your Kilimall journey today and experience the future of shopping!

Joseph Richard Joseph Richard, a leading contributor to, uses his decade-long expertise in finance, business, and technology to offer clear, reliable guides and analyses. His work aids Kenyans in making informed financial and business decisions, earning him a reputation as a trusted industry authority.