kilimall Kenya Online Shopping: Registration, Login, Contacts And Branches In Kenya[2024]

In the vast universe of e-commerce, new galaxies form daily, but one star shines brighter than others in the Kenyan sky. Say hello to Kilimall, the leading online shopping mall revolutionizing the online shopping experience in Kenya. Launched on June 24, 2014, Kilimall has quickly grown into one of the largest online stores in Kenya, much like a plant thriving under the African sun.

Today, Kilimall is giving a new dimension to online shopping in Kenya, offering hundreds of thousands of products and delivering them within hours. Imagine sitting in the comfort of your home, ordering whatever you need, and having it delivered to your doorstep quickly. It's like having a personal genie that fulfills your shopping wishes!

This comprehensive guide takes you on a journey through Kilimall online shopping. We'll show you how to sign up, order products, track your orders, and connect with customer service. Plus, we'll reveal the excellent benefits of shopping with Kilimall. Ready to embark on this exciting journey? 

Let's get started.

Getting Started with Kilimall: A Simple Guide

Starting your Kilimall journey is as easy as pie. Follow these simple steps to sign up:

1. Navigate to the new user registration page on Kilimall's website.
2. Enter your mobile number and click "Get Captcha" to receive the SMS code.
3. Input the code and set your password.
4. Click on "Create Account" to wrap it up.
5. That's it! You can also create an account using Facebook or your email.

How to Login to Kilimall

Once you're a registered user, logging into Kilimall is a breeze. Here's how:

1. Go to Kilimall's login page.
2. Enter your Email Address/Mobile Phone or Username and password, then click "Login."
3. If you signed up using Facebook, click the "Login with Facebook" button.

How to Order Products on Kilimall

Ordering products on Kilimall is like walking in a park. Just follow these steps:

1. Login to your account on kilimall.co.ke.
2. Search for the product you're interested in.
3. Click on "Add to Cart" when you find your desired outcome.
4. Go to the cart option and proceed to buy the product.
5. Finally, select your delivery address and make the online payment.
6. Voila! Your product will be delivered on the date mentioned. You can check the order status in your dashboard.

Tracking Your Orders on Kilimall

Ever wondered where your order is in transit? With Kilimall, you can easily track your orders. All you need is your order ID:

1. Visit the Shipment Tracking page on Kilimall's website.
2. Enter your Order number and click "Check Now" to check the status.
3. It's as simple as that!

Connecting with Kilimall Customer Care

Whether you have a query related to your order or any other question, Kilimall's customer care team is ready to help. You can contact them through:

1. Email at cc@kilimall.com.
2. Live Chat option
3. You can converse directly with a customer care representative on their app.

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Kilimall's Reach Across Kenya

Kilimall is not just an online platform; it has a physical presence too. With headquarters in Nairobi, Kilimall has additional stations in Mombasa, Kisumu, and Nakuru. So, whether you're in the hustle and bustle of Nairobi or the coastal city of Mombasa, Kilimall is right there with you.

Kilimall's Delivery Services

One of the standout features of Kilimall is its efficient delivery service. Delivery times can vary depending on whether it's a local or global order and who is fulfilling the product.

Global orders may take approximately 15 to 30 days, and payments must be made in advance. Local orders fulfilled by Kilimall take about 24 hours to 5 days, depending on your location, with payments made online or on delivery. However, if others are fulfilling the local order, delivery can take 2-5 days, and advance payment is required.

The Perks of Shopping with Kilimall

Shop with the Kilimall App

Kilimall has made online shopping even more convenient with its app. Downloading the Kilimall app gives you access to cash rewards and reliable customer services. Not to mention, you can shop from anywhere, at any time!

Save More with Vouchers

Who doesn't love a good discount? With Kilimall, you can get vouchers that reduce the order value, delivery fees, or both. It's like finding a hidden treasure!

Earn Kilibobs

Each time you shop on Kilimall, you accumulate points known as kilibobs. These points can be redeemed as delivery or cash vouchers. So, the more you shop, the more you save!

Conclusion

Kilimall is changing the face of online shopping in Kenya, offering various products, swift delivery, and excellent customer service. It's more than just a shopping platform; it's a lifestyle. With Kilimall, you're not just buying products; you're buying convenience, variety, and savings. So, why wait? Start your Kilimall journey today and experience the future of shopping!

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Frequently Asked Questions

Can I track my orders on Kilimall?

Yes, you can track your orders on Kilimall using your order ID. Just visit the Shipment Tracking page on Kilimall's, enter your Order number, and click "Check Now."

Does Kilimall deliver products outside Kenya?

Yes, Kilimall provides global shipping services. However, international orders might take longer, usually between 15 and 30 days.

How can I contact Kilimall customer service?

You can contact Kilimall's customer service through email at cc@kilimall.com or via the Live Chat option available on their app.

Does Kilimall have a physical presence?

Besides its online platform, Kilimall has physical stations in Nairobi, Mombasa, Kisumu, and Nakuru. This allows them to better cater to the needs of their customers across the country.

What is Kilimall's return policy?

Kilimall has a seven-day free return policy for products that are defective, damaged, or not as described on the website. The product should be returned in its original condition, with all tags and packaging intact.

How does the Kilimall app benefit me?

By downloading the Kilimall app, you can access exclusive deals, cash rewards, and reliable customer service. You can shop from anywhere, anytime, making your shopping experience seamless and convenient.

What are Kilibobs, and how can I use them?

Kilibobs are points that you earn each time you shop on Kilimall. These points can be redeemed for delivery or cash vouchers, saving you more on future purchases.

Can I use vouchers on Kilimall?

Kilimall offers vouchers that can reduce the order value, delivery fees, or both, allowing you to save more on your purchases.

Kilimall has genuinely redefined the e-commerce landscape in Kenya, providing a seamless shopping experience, a vast product range, swift delivery, and excellent customer service. It's not just about buying products; it's about the convenience, variety, and savings of every purchase. So, why wait? Start your Kilimall journey today and experience the future of shopping!