KRA Customer Care: How to Easily Reach KRA Customer Care Contacts for Help

Accessing KRA services is now more convenient than ever. Explore how to reach KRA through various channels like phone, email, and social media

Sep 6, 2023 - 13:08
KRA Customer Care: How to Easily Reach KRA Customer Care Contacts for Help
KRA Customer Care: How to Easily Reach KRA Customer Care Contacts for Help

The Kenya Revenue Authority (KRA) plays a pivotal role in revenue collection on the Kenyan government's behalf. With its inception in 1995, KRA has evolved and expanded its services, making it crucial for Kenyans from all walks of life to know how to contact KRA quickly and efficiently. 

Explore various KRA customer care contacts, including phone numbers, email addresses, and social media platforms. No more standing in long queues; with the advent of technology, accessing KRA services has become more convenient than ever.

Key Takeaways

  1. KRA offers multiple contact options, including social media, email, and phone.
  2. KRA's head office and various branches are located across Kenya for easy accessibility.
  3. Customers are encouraged to use the information center for complaints and dispute resolution.
  4. The online iTax support team is available for additional assistance on Twitter, YouTube, and Facebook.

Core Functions of the Kenya Revenue Authority (KRA)

Before delving into how to reach KRA customer care contacts, let's briefly understand the core functions of the Kenya Revenue Authority:

  1. Assess, collect, and account for all revenues by the written laws and specified provisions.
  2. Provide advice on matters related to the administration and collection of revenue under the written laws.
  3. Perform additional functions about revenue as directed by the Minister.

KRA's expertise and experience in revenue collection have significantly contributed to the government's financial stability over the past two decades.

Accessing KRA Services in the Modern Era

Gone are the days when accessing KRA services meant enduring long queues at physical offices during limited hours. Thanks to modernity, KRA has embraced digital platforms, making it easier for Kenyans to interact with the authority. Let's explore how you can contact KRA through various channels:

Social Media

KRA has a strong presence on social media platforms, making it easy for you to connect and get assistance. You can reach out to KRA agents through:

  • YouTube
  • Facebook
  • Twitter (@KRACare)


For specific inquiries, you can contact KRA via email. Here are some email addresses for different purposes:


KRA offers telephone support through its call center. You can reach them at:

  • Tel: +254 (020) 4999 999
  • Tel: +254 (020) 4998 000
  • Cell: +254 (0711) 099 999

Office Visits

You can visit the nearest KRA office based on your location if you prefer a face-to-face interaction. Here are some key office locations:

  • Head Office: Times Towers building, Haille Salsie Avenue, Nairobi.
    • Telephone: 254-20-2 810 000
  • KRA Forodha House (Domestic Taxes Department): Upper Hill Road, Nairobi.
    • Telephone: 2715540/2717611/2717642/2715813/2717751/2717451
  • KRA East of Nairobi (Sameer Park, Mombasa Road).
    • Telephone: 391099/0202429081/2631128/2397060/8943522/2396012
    • Mobile: 077135644

KRA Locations Outside Nairobi

KRA serves Kenyans across the country, and here are some of its branch locations and contacts:

  • Nakuru: Generation House, George Morara Ave.
    • Phone: +254-512217374
    • Fax: +254-512215239
  • Eldoret: Kiptagich House, Uganda Rd North.
    • Phone: +254-532063311
    • P.O. Box 1254-30100
  • Kisumu: Mega Plaza Building, Oginga Odinga Rd.
    • Phone: +254-572021020
    • Fax: +254-572024861

This list includes only a few KRA offices across Kenya, ensuring accessibility for all.

Understanding the Significance of iTax

iTax is a revolutionary web-based tax administration system introduced by KRA to streamline tax collection and returns in Kenya. It has garnered praise from international bodies like the World Bank for contributing to Kenya's commercial growth. Medium and small-scale businesses benefit significantly from iTax due to its simplicity and accessibility, eliminating the need for physical visits to KRA offices.

How to Reach iTax Contacts

iTax has made tax-related tasks incredibly convenient. You can easily register tax payments, file returns, update your tax registration details, and make real-time inquiries. Here's how to contact iTax for assistance:

  • Times Tower, Haile Selassie Avenue:
    • Phone 1: 020-310300
    • Phone 2: 020-281000
    • Fax: 341342
    • P.O. Box 48240 - 00100 GPO Nairobi
  • iTax Support Center Contacts:
    • Phone 1: 020-4999999
    • Phone 2: 020-4998000
    • Phone 3: 0711-099999
    • Email: [email protected]

iTax has simplified tax-related processes, making it a valuable resource for both individuals and businesses.

KRA Information Centre and Complaints Contacts

For grievances and dispute resolution, you can contact KRA through their information center:

  • Office of the Commissioner General
  • Times Tower, 30th Floor.
  • Telephone: + 254 (0)20 281 7700, 254 (0)20 281 7800, 254 (0)20 34 33 42
  • Email: [email protected]
  • P.O. Box 48240 – 00100 GPO, Nairobi
  • Fax: + 254 (0)20 34 13 42

READ ALSO: KRA M-Service App: Download, Features Services, and More 


In conclusion, accessing KRA services has never been more convenient, thanks to digital platforms like iTax and various contact channels, including social media, email, and phone. KRA's commitment to modernization ensures that all Kenyans can easily engage with the authority, making tax-related matters more accessible and efficient. Whether you need assistance with tax payments, returns, or general inquiries, KRA's customer care contacts can help you navigate the process. 


Why is KRA's role vital in Kenya?

    • KRA's role in collecting revenue is vital as it funds essential government services and infrastructure, contributing to the nation's development.

How has technology improved access to KRA services?

    • Technology, mainly through iTax, has simplified tax administration, making it easier for citizens and businesses to interact with KRA without needing physical visits.

What are the benefits of iTax?

    • iTax offers convenience, real-time updates, and accessibility, making it easier for taxpayers to comply with tax regulations.

How can I contact KRA for specific inquiries?

    • You can contact KRA through various channels, including phone, email, and social media, or by visiting a KRA office near you.

Why is taxation essential for a nation's progress?

    • Taxation gives the government the necessary funds to deliver public services, maintain infrastructure, and support economic development.

What is the relevance of KRA's motto, "Tulipe Ushuru Tujitegemee"?

    • This motto emphasizes the importance of paying taxes to enable self-reliance and the government's ability to provide essential services to its citizens.
Joseph Richard Joseph is a graduate of Mathematics and Computer Science (Applied Option). With expertise in Technology and Finance, he brings his knowledge to the field, demonstrating an authoritative understanding of these interrelated areas. Joseph is pursuing a Master's in Software Engineering, further expanding his skill set.