M-PESA Business Till: Registration, Activation, Charges, Features, and More (2024 Update)

The M-PESA Business Till is transforming the retail transaction landscape. Experience faster, more secure, and more convenient payments. Join the revolution and upgrade your business operations

Jun 27, 2023 - 12:25
Dec 3, 2023 - 19:55
M-PESA Business Till: Registration, Activation, Charges, Features, and More (2024 Update)
M-PESA Business Till: Charges , Integrate M-PESA Store Number And How to Get started

M-PESA, a well-known name in mobile money, has been a game-changer for businesses and individuals. With its roots firmly planted in the heart of Africa's digital payment landscape, M-PESA has transformed how people handle money, making transactions more straightforward and more accessible than ever. But a particular aspect of M-PESA specifically tailored for business owners – the M-PESA Business Till. This nifty tool isn't just an add-on; it's a full-fledged financial solution designed to meet small and medium-sized businesses' unique needs.

The M-PESA Business Till is an advanced version of the popular Lipa Na M-PESA Buy Goods till. Imagine this: you're a business owner, maybe running a bustling café, a busy boutique, or even a thriving online store. Numerous customers come in daily, making payments for your services or products. Here's where the M-PESA Business Till shines – it allows you to collect these payments seamlessly and use the funds for other transactions directly from your Till​​​​. It's like having a business bank account right in your pocket!

Now, why is this important? In today's fast-paced world, efficiency is critical. Regular transactions are the lifeblood of operations for businesses, particularly in the retail sector – from supermarkets to salons. The M-PESA Business Till is a one-stop solution. It helps businesses streamline their financial activities, separate personal and business finances, and keep a real-time check on cash flows​​. This isn't just a convenience; it's a strategic tool that can significantly impact how a business performs day-to-day and plans for the future.

In this comprehensive article, we'll dive deep into the world of the M-PESA Business Till. We'll explore its features, operational aspects, setup processes, and how to maximize its use for your business growth. Whether you're a seasoned business owner or just starting, understanding the M-PESA Business Till could be the key to unlocking new levels of efficiency and success in your business journey.

Understanding M-PESA Business Till

The Concept and Evolution of M-PESA Business Till

M-PESA has always been at the forefront of mobile money innovation. The introduction of the M-PESA Business Till is a testament to this continual evolution. This service, launched by Safaricom, has revolutionized how entrepreneurs and business people conduct transactions, offering real-time business performance tracking​​. Originally an enhancement of the Lipa Na M-PESA Buy Goods till, the M-PESA Business Till has expanded its capabilities, making it more than a payment collection tool. It symbolizes the digital transformation in business transactions, especially in the retail and service sectors.

Features of M-PESA Business Till

Understanding the features of the M-PESA Business Till is crucial for businesses looking to leverage this technology. Here's a breakdown of what the M-PESA Business Till offers:

  1. Receiving Payments: Businesses can receive payments from customers and other business tills, simplifying the transaction process​​​​.
  2. Making Payments: The Till allows you to pay other businesses, pay bills, and even send money to customers, showcasing its versatility​​.
  3. Withdrawal Options: You can withdraw funds to a nominated number, to a bank account, or at M-PESA agent outlets, offering flexibility in managing cash flows​​​​.
  4. Selling Airtime: An exciting feature is the ability to sell airtime to customers using the funds in the Till, which can also earn you a commission​​.

This feature set positions the M-PESA Business Till as a comprehensive financial tool, facilitating various aspects of business transactions.

Ideal Businesses for M-PESA Business Till Utilization

The M-PESA Business Till is particularly beneficial for retail-oriented businesses. If you're running a supermarket, restaurant, hardware store, pharmacy, boutique, or salon, this tool is ideal for you. It's designed to cater to businesses that regularly engage in customer transactions, offering them a streamlined way to handle these financial interactions​​​​. By integrating the M-PESA Business Till into your business operations, you simplify your transaction processes and gain valuable insights into your financial flows.

Operational Aspects of M-PESA Business Till

Accessing and Managing M-PESA Business Till

To harness the full potential of the M-PESA Business Till, knowing how to access and manage it is vital. There are two primary ways to access this service:

  1. M-PESA Business App: Ideal for smartphone users, this app allows business owners to visualize their payment collections and transactions easily. It's a user-friendly interface that provides complete statements and direct transaction capabilities​​​​.
  2. USSD 2342#: This option caters to smartphone and feature phone users, ensuring that all business owners can benefit from the M-PESA Business Till regardless of their device​​.

Furthermore, the app enables business owners to manage multiple tills, monitor transactions, and track overall business performance, offering a comprehensive view of their financial activities​​​​.

Rates and Charges

Understanding the rates and charges associated with the M-PESA Business Till is crucial for effective financial planning. Here's what you need to know:

  • Transaction fees are capped at a maximum of 0.55% per transaction, not exceeding KShs.200​​.
  • Collections of KShs.200 and below are accessible, encouraging smaller transactions​​​​.
  • Standard M-PESA Paybill charges apply to specific transactions, ensuring transparency in costs​​.




Pay to another Business Till (Buy Goods till) 

0.25% capped at KSh 200   

Pay to a mobile Number (B2C)    

Existing M-PESA send money charges to apply. 

  M-PESA Charges (safaricom.co.ke) 

Pay to a utility till (Paybill C2B) 

Standard Paybill charges apply.  

   New M-PESA Paybill (C2B) Tariffs (safaricom.co.ke) 

Merchant Withdraw at agent   

Standard agent withdrawal charges apply. 

  M-PESA Charges (safaricom.co.ke) 

Merchant Sell Airtime from the till   

5% Commission earned by the merchant.  

These charges are structured to support the financial operations of businesses of all sizes, making the M-PESA Business Till a cost-effective solution.

Security Measures

The security of financial transactions is a top priority for any business. The M-PESA Business Till comes equipped with robust security measures:

  1. PIN Security: All transactions are secured through a secret PIN, which should be kept confidential​​.
  2. Transaction Confirmations: M-PESA sends SMS notifications for every transaction, ensuring real-time tracking​​.
  3. Vigilance Against Fraud: Business owners are advised to verify transactions through their M-PESA balance and not solely rely on customer SMS as proof of payment​​.

Setting Up and Maximizing the Use of M-PESA Business Till

Getting Started with M-PESA Business Till

Embarking on the journey of utilizing the M-PESA Business Till begins with a few straightforward steps:

  1. Application Process: Start by applying for the Till on the Safaricom website. This simple process can be done online, catering to different business types, including individual till categories and more​​​​.
  2. Activation: The next step is activation once you receive the till details via SMS. This can be done through the 2342# USSD code or the M-PESA Business App. The activation process is designed to be quick and user-friendly, ensuring you can use your Till with minimal hassle​​​​.
  3. Using the Till: You can use the M-PESA Business Till after activation. Whether receiving payments, making transactions, or managing cash flows, the Till can handle various financial activities efficiently​​.

Leveraging M-PESA Business Till for Growth

The M-PESA Business Till is not just a tool for managing transactions; it's a catalyst for business growth. Here are ways to maximize its use:

  1. Affordable Credit Facilities: Safaricom offers business credit facilities like Boost ya Biashara and M-PESA Business Loan. These can be instrumental in scaling your business, providing the necessary financial support to expand operations or invest in new ventures​​.
  2. Real-Time Financial Management: With features like viewing transaction histories and managing multiple tills, the M-PESA Business Till allows for real-time financial oversight. This helps make informed decisions, track business performance, and identify areas for improvement.
  3. Enhanced Customer Experience: By offering a convenient and secure payment option, you enhance the customer experience, potentially increasing customer loyalty and repeat business.
  4. Operational Efficiency: The ability to manage payments, withdrawals, and other financial transactions from a single platform streamlines operations, saving time and reducing errors.

By understanding and utilizing these features, businesses can simplify their financial management and unlock new opportunities for growth and efficiency.

Challenges and Solutions in Using M-PESA Business Till

Common Challenges in Using M-PESA Business Till

Even with its numerous benefits, users of M-PESA Business Till might encounter some challenges. Being aware of these potential issues can help in quick resolution:

  1. Application Errors: First-time users might face difficulties during the application or activation process. This can be due to incorrect entry of details or technical glitches​​.
  2. Operational Hiccups: Issues such as delayed transaction notifications or difficulties in accessing certain features on the app can occur, especially if the device does not meet the required specifications​​.
  3. Security Concerns: Instances of fraud or unauthorized transactions can pose a challenge, emphasizing the need for constant vigilance​​.

Best Practices and Solutions

To overcome these challenges and ensure a smooth operation of the M-PESA Business Till, consider the following solutions:

  1. Ensure Compatibility: Before downloading the app, ensure your device meets the requirements – Android version 4.4 and above or Apple version 11 and above​​.
  2. Accurate Information Entry: Be meticulous when entering your Till and store details during the application process to avoid errors.
  3. Regular Monitoring: Regularly check your transactions and balance to identify and address any discrepancies quickly.
  4. Security Measures: Always safeguard your PIN and be cautious of fraudulent activities. Verify transactions independently rather than relying solely on customer confirmations​​.
  5. Customer Support: In case of any issues, don't hesitate to contact Safaricom's customer support for assistance. They can provide guidance and help resolve any problems you face.

By adopting these best practices, businesses can effectively navigate the challenges and make the most of the M-PESA Business Till, enhancing their financial management and overall operational efficiency.

READ ALSO: M-Pesa Store Number: What To Know When Applying for a Business Till Number


What are the key features of the M-PESA Business Till?

The M-PESA Business Till offers a range of features designed to streamline business transactions. Key features include:

  • Receiving payments from customers and other businesses.
  • Making payments to suppliers and customers.
  • Withdrawing funds to a bank account or M-PESA agent.
  • Selling airtime to customers to earn commissions​​​​.

How can I apply for an M-PESA Business Till?

Applying for an M-PESA Business Till is a straightforward process. You can apply online via the Safaricom website. After filling out the application and providing the necessary details, your application will be processed, and you will receive more information via SMS. Activation can then be done through the 2342# USSD code or the M-PESA Business App​​​​.

What are the charges associated with using M-PESA Business Till?

The M-PESA Business Till charges include a maximum of 0.55% per transaction, not exceeding KShs.200. Transactions of KShs.200 and below are free. There are specific charges for different types of transactions, such as payments to another till or mobile phone number and withdrawals at M-PESA agents​​​​.


The M-PESA Business Till is a revolutionary tool in digital financial services, particularly for small and medium-sized businesses. Its features, ease of access, and security measures make it an invaluable asset for efficient and secure business transactions. By embracing this technology, companies can enhance their operational efficiency, streamline financial management, and unlock new avenues for growth.

As explored in this article, from understanding its features and operational aspects to setting up and addressing challenges, the M-PESA Business Till is more than just a payment collection tool; it's a comprehensive financial solution. Whether you're a seasoned entrepreneur or just starting, integrating the M-PESA Business Till into your business strategy could be a pivotal step toward achieving tremendous success.

Joseph Richard Joseph Richard, a leading contributor to sledge.co.ke, uses his decade-long expertise in finance, business, and technology to offer clear, reliable guides and analyses. His work aids Kenyans in making informed financial and business decisions, earning him a reputation as a trusted industry authority.