M-Pesa Withdrawal Charges 2024: Updated M-Pesa Withdrawal Rates and Tariffs

Discover the new M-Pesa withdrawal charges introduced by Safaricom in response to recent legal developments. Stay informed and make better financial decisions.

Dec 9, 2023 - 11:45
Dec 9, 2023 - 22:43
M-Pesa Withdrawal Charges 2024:  Updated M-Pesa Withdrawal Rates and Tariffs
M-Pesa Withdrawal Charges 2024: Updated M-Pesa Withdrawal Rates and Tariffs

Have you ever wondered about the cost of convenience when using M-Pesa, Kenya's popular mobile money service? As we enter 2024, there's a buzz around the latest updates in M-Pesa withdrawal charges, stirring conversations nationwide. If you're an M-Pesa user, these changes are more than just numbers; they directly impact how you manage your daily transactions.

In July 2023, Safaricom, the telecom giant behind M-Pesa, announced significant adjustments to its withdrawal charges. Influenced by the Finance Act 2023, this move marks a pivotal shift in the mobile money landscape. But what does this mean for the average user? Are the changes substantial, and how will they affect your wallet?

Understanding the Changes in M-Pesa Withdrawal Charges

Why M-Pesa Withdrawal Charges Were Revised

Let's start by shedding light on why these changes were introduced. The trigger was the enactment of the Finance Act 2023, a significant legislative move in Kenya's financial landscape. This act saw a recalibration of the excise duty rates, impacting various sectors, including mobile money services. For services like M-Pesa, the excise duty was hiked from 12% to 15%. This increase directly impacted the cost of transactions, necessitating Safaricom to adjust its charges accordingly​​.

New Withdrawal Charges for M-Pesa Users

Now, let's get into the specifics of what these changes are. As of July 29, 2023, M-Pesa users began experiencing a new structure in withdrawal charges. It's essential to note that these charges are not uniform across the board. Instead, they vary based on the amount being transacted. Here's a closer look at the revised charges:

MPESA Withdrawal Charges at an Agent 

Transaction Amount (Ksh) Withdrawal Charge (Ksh)
1 – 49  N/A
50 – 100  10
101 – 500  27
501 – 1,000 28
1,001 – 1,500  28
1,501 – 2,500  28
2,501 – 3,500  50
3,501 – 5,000 67
5,001 – 7,500 84
7,501 – 10,000 112
10,001 – 15,000 162
15,001 – 20,000 180
20,001 – 35,000 191
35,001 – 50,000 270
50,001 – 150,000 300

MPESA Withdrawal Charges at The ATM

Amount (Ksh) MPESA Charges (Ksh)
200 – 2,500  34
2,501 – 5,000 67
5,001 – 10,000 112
10,001 – 20,000 197

These charges reflect a strategic pricing model by Safaricom. They've designed it to cater to the varying needs of their diverse user base. Whether you're making small, daily transactions or larger, less frequent withdrawals, understanding these charges can help you manage your finances more effectively.

Factors Influencing the New M-Pesa Charges

Impact of Excise Duty Increase

The crux of these changes in M-Pesa charges lies in increased excise duty. But what does this mean for the average M-Pesa user? With the excise duty on mobile money transfers rising from 12% to 15%, the cost of moving money via M-Pesa has also increased. This isn't just a number game; it's about the extra shillings you'll now pay on each transaction. For a service deeply embedded in the daily lives of Kenyans, even a slight percentage increase can translate to a noticeable difference in how much one spends on transaction charges​​​​​​.

Registration Status and Withdrawal Charges

Let's delve into how your status as a registered or unregistered M-Pesa user impacts these charges. Interestingly, the new charges apply uniformly across various transaction ranges, regardless of whether you're registered. However, there are instances where the fees remain consistent for both registered and unregistered users within specific transaction brackets.

For example, withdrawing up to KSh 2,500 costs KSh 29, whether registered or not. This aspect of the pricing structure is crucial as it highlights the importance of being a registered user. Registration not only brings convenience but also offers a sense of transparency and predictability in terms of transaction costs​​.

The decision to maintain a consistent fee structure across specific ranges is a strategic one. It underscores Safaricom's commitment to financial inclusion, ensuring users are not deterred by varying charges. It's about making mobile money services accessible to everyone, regardless of their registration status.

Strategic Use of M-Pesa Post Charges Update

Maximizing Transaction Efficiency

Given the new charges, how can you use M-Pesa smartly to ensure you get the most out of every transaction? Here are some tips:

  1. Bundle Your Transactions: Instead of making multiple small transactions, try to bundle them. This can be particularly cost-effective since some smaller transaction ranges incur lower fees. For example, withdrawing up to KSh 2,500 costs the same (KSh 29), so consolidating withdrawals can save you money​​.
  2. Plan Your Withdrawals: Be strategic about when and how much you withdraw. If you know you'll need a certain amount shortly, it might be more cost-effective to withdraw it in one go, staying within a lower charge bracket.
  3. Utilize M-Pesa's Features: With features like direct bill payments and merchant transactions, you can often bypass withdrawal fees. Paying directly through M-Pesa can be more economical than withdrawing cash first.

Comparative Analysis with Bank Fees

How do M-Pesa's updated charges stand against traditional banking fees? Despite the increase, M-Pesa charges are generally more favorable than most bank fees. Banks often have higher transaction and maintenance fees. For the average user, especially those dealing with smaller amounts, M-Pesa continues to be a cost-effective option.

M-Pesa's tiered pricing model, emphasizing smaller, more frequent transactions, aligns well with the financial behavior of many Kenyans. It encourages micro-transactions and supports users needing more regular access to banking services. This is not just about convenience; it's about financial inclusion, ensuring that even those with minimal transaction needs are catered to efficiently and affordably​​.

Future Outlook and Additional Information

Potential Changes in the Future

The landscape of mobile money services, especially M-Pesa, is dynamic and ever-evolving. So, what does the future hold for M-Pesa charges? While the current rates are set following the Finance Act 2023, they are not carved in stone. Economic conditions, regulatory changes, and market dynamics can influence future adjustments. For users, this means staying updated with Safaricom's announcements and understanding how future changes might affect their transaction costs. Being adaptable and informed will be vital in navigating any future shifts in the mobile money landscape​​.

Resources for Updated Charges

Staying informed is crucial, and thankfully, there are resources available for M-Pesa users to keep track of the latest charges and limits. Safaricom regularly updates its charges on its official website and through its mobile applications. Users can also access this information by dialing *234# on mobile phones. Additionally, the mySafaricom App provides a user-friendly interface to check current charges and transaction limits.

Remember, the maximum amount one can send or withdraw using M-Pesa is KSh 150,000 per transaction, with a daily limit of KSh 500,000. These limits are subject to change, so keeping an eye on official updates will help you plan your transactions more effectively​​​​.

READ ALSO: Airtel Money Charges 2024:Updated Airtel Money Rates and Tariffs


As we wrap up our exploration of the 2024 M-Pesa withdrawal charges, it's clear that while the landscape of mobile money services is changing, the core value of M-Pesa remains steadfast. Safaricom's response to the Finance Act 2023, although leading to higher charges, still upholds the essence of financial inclusivity and convenience for its users.

Navigating these changes may require some adjustment, but it's also an opportunity for users to become more strategic and efficient in their financial transactions. By understanding the new charges, comparing them with traditional banking fees, and staying informed about potential future changes, M-Pesa users can continue to leverage this powerful tool in their daily financial activities.

Joseph Richard Joseph Richard, a leading contributor to sledge.co.ke, uses his decade-long expertise in finance, business, and technology to offer clear, reliable guides and analyses. His work aids Kenyans in making informed financial and business decisions, earning him a reputation as a trusted industry authority.