Top 10 Microfinance Institutions in Kenya: A Comprehensive Guide for 2024

Discover Kenya's top microfinance institutions offering inclusive financial services for empowerment and growth

Dec 20, 2023 - 14:45
Dec 20, 2023 - 14:45
Top 10 Microfinance Institutions in Kenya: A Comprehensive Guide for 2024
Top 10 Microfinance Institutions in Kenya: A Comprehensive Guide for 2024

In the vibrant landscape of Kenya's financial sector, microfinance institutions (MFIs) play a pivotal role. These entities offer hope and opportunity, especially for individuals and small to medium-sized enterprises (SMEs) who often find themselves on the periphery of traditional banking services. In Kenya, a country buzzing with entrepreneurial spirit and economic aspirations, MFIs provide the crucial capital and financial guidance lifeline.

This article aims to shed light on Kenya's top 10 microfinance institutions. Each institution offers unique services tailored to empower, uplift, and financially stabilize a diverse range of clients. From women-focused financial products to innovative mobile banking solutions, these MFIs are more than just banks; they are partners in the growth and development of thousands of Kenyans.

Join us as we delve into the intricacies of each institution, exploring their services, impact, and how they contribute to the vibrant tapestry of Kenya's economy. Whether you are an entrepreneur seeking growth, an individual in need of financial stability, or simply interested in the landscape of microfinance in Kenya, this article will provide you with insightful and comprehensive information.

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Overview of Microfinance Institutions in Kenya

The Role and Importance of Microfinance Institutions (MFIs)

Microfinance Institutions (MFIs) in Kenya are more than just financial entities; they support the dreams and aspirations of countless individuals and small businesses. In a landscape where traditional banking often remains out of reach for many, MFIs bridge the gap, offering essential financial services to the underbanked. They are instrumental in fostering economic inclusion, providing services from small loans to savings accounts, specifically designed to cater to the needs of low-income earners and small to medium-sized enterprises (SMEs).

Impact on the Kenyan Economy and Small Businesses

The impact of these institutions on Kenya’s economy is profound. By providing financial services to those typically excluded from conventional banking, MFIs empower individuals to start and grow their businesses, create jobs, and stimulate economic activity. This ripple effect is evident in the increasing number of successful SMEs and the rising employment rates in the regions served by these institutions. Furthermore, MFIs have been pivotal in promoting financial literacy and encouraging a culture of saving and responsible borrowing among Kenyans.

Microfinance as a Catalyst for Empowerment

A unique aspect of Kenyan MFIs is their focus on empowering marginalized groups, particularly women and rural communities. By offering tailored financial products and services, these institutions play a crucial role in enabling these groups to overcome economic barriers. This empowerment extends beyond financial independence; it fosters confidence and encourages a more equitable distribution of economic opportunities in Kenya.

Challenges and Opportunities

Despite their successes, Kenyan MFIs face several challenges, including regulatory hurdles, high operational costs, and the need to keep pace with technological advancements. However, these challenges also present opportunities for innovation and growth. As MFIs continue to evolve, they are increasingly leveraging technology to expand their reach and improve service delivery, making financial services more accessible than ever before.

Detailed Profiles of Top Microfinance Institutions in Kenya

1. Kenya Women Finance Trust (KWFT)

KWFT is a beacon for female empowerment in Kenya's financial sector. Established in 2010, it's the largest deposit-taking microfinance institution in Kenya, with a sprawling network of 229 branches. KWFT's mission is tailored to reaching Kenya's unbankable women, offering them financial services and a path to economic independence and stability. With assets exceeding Ksh. 26.9 billion and with a customer base of over 600,000, KWFT is a titan in the microfinance world, providing a range of services from savings to loans, all aimed at improving the lives of Kenyan women and their families.

You can contact Kenya Women Microfinance Bank PLC (KWFT) using the following information:

2. Faulu Microfinance

A prominent figure in Kenya's microfinance landscape, Faulu Microfinance prides itself on being a leader in microloan services. As a subsidiary of The Old Mutual East Africa Group, Faulu has a robust presence nationwide, with branches in numerous counties. Its services are centered around easy-to-access loans and savings accounts, with a special focus on amicable interest rates. Faulu stands as a testament to inclusive financial services, catering to a wide array of customers and contributing significantly to the economic growth of individuals and SMEs alike.

Here are the key contact details for Faulu Microfinance Bank in Kenya:

  • Physical Address: Faulu Kenya House, Ngong Lane, Off Ngong Road, Nairobi
  • Postal Address: P.O. Box 60240-00200, Nairobi
  • Telephone Numbers: +254 711 074 000 or +254 711 074 074

For customer care and inquiries about loans, Faulu Kenya's office locations, and other matters related, you can use the following contact numbers:

  • Safaricom: 0708111 000, 0728 44 68 00
  • Airtel: 0738 1700451
  • ORANGE: 0770 230 622, 0775 310 577, 0770 230 530

3. Maisha Microfinance Bank

Maisha Microfinance Bank is renowned for its dynamic approach to serving economically active entrepreneurs. An award-winning and rapidly growing institution, Maisha has carved a niche in expanding economic opportunities in Kenya. Although it operates primarily from its solitary branch in Nairobi, its impact is far-reaching. Maisha's commitment to innovation and customer-centric services makes it a key player in microfinance, particularly for those looking to expand their economic horizons.

The bank's contact information is as follows:

  • Phone: 020 2220648, 0792002300, 0736028982
  • Customer Care: Available 24/7

4. U&I Microfinance Bank

A relatively newer entrant, U&I Microfinance Bank has quickly established itself as a reliable financial partner for SMEs and large enterprises. With its focus on providing working capital and facilitating business innovations, U&I catalyzes economic growth. The bank’s strategic presence in Nairobi and other key locations positions it as a go-to institution for business financing solutions.

The contacts for U&I Microfinance Bank in Kenya are as follows:

  • Head Office: 1st Floor Asili Complex, River Road, P.O Box 15825-00100, G.P.O Nairobi-Kenya.
  • Thika Branch: +254 726223569.
  • Phone: +254 20 2403402/ +254 713 112 791.
  • Email:

5. Sumac Microfinance Bank

Renowned for its efficiency, Sumac Microfinance Bank offers a range of financial products designed to empower businesses and individuals. Sumac has established itself as a trusted financial partner, from affordable credit facilities to trade finance and bancassurance products. Its head office in Nairobi and branches across key towns signify its commitment to accessible financial services.

The contacts for Sumac Microfinance Bank in Kenya are as follows:

  • Head Office: Consolidated Bank House, Second floor, Koinange Street, Nairobi
  • Phone number: +254 725 223 499
  • Email address:
  • Branches: Second floor, Consolidated Bank House, Koinange street; P.O Box 11687 – 00100, Nairobi – Kenya; T: +254 111 029 000; email:

6. Rafiki Microfinance Bank

Rafiki Microfinance Bank distinguishes itself with its diverse services, including diaspora banking, savings, and loan facilities. Particularly known for its affordable asset finance and agricultural loans, Rafiki serves a wide spectrum of clients, from farmers to small and medium-sized enterprises. Its focus on sectors like agriculture highlights its commitment to supporting key areas of the Kenyan economy.

Rafiki Microfinance Bank in Kenya can be contacted through the following means:

  • Physical Address: Rafiki House, Biashara Street, Nairobi
  • Postal Address: P.O. Box 12755-00400, Nairobi
  • Phone: 0711073000 or 0730170000
  • Email:

7. Musoni Microfinance

Musoni Microfinance stands out as a trailblazer in the sector, being Kenya's first 100% cashless microfinance institution. Leveraging technology, Musoni caters to a broad clientele, emphasizing transparency and efficiency in its services. The institution's focus on digital solutions represents the evolving microfinance landscape in Kenya.

Musoni Microfinance has several contact options in Kenya. The headquarters is located at Cape Office Park, Ring Rd Kilimani, Nairobi, Kenya, with a phone number of +254-709-761-101 and an email address of The Musoni Kenya Contact Center can be reached at +254-709-761-111. Other branches in Kenya include Kakamega, Narok, Rongai, and Kitengela, with their respective phone numbers and email addresses listed on the Musoni Microfinance website. Additionally, Musoni Microfinance can be contacted through their Twitter account @MusoniKenya and their email address

8. Century Microfinance Bank

Specializing in agribusiness loans, Century Microfinance Bank targets a crucial sector in Kenya's economy. By providing tailored financial products to the agricultural sector, Century plays a pivotal role in supporting the backbone of the Kenyan economy – agriculture. Their services extend beyond loans, offering savings accounts and money transfer services.

The contacts for Century Microfinance Bank in Kenya are as follows:

  • Postal Address: P. O. Box 38319-00623, Nairobi
  • Telephone: +254202664282, 6768326, 0722168721, 0756305132

Selecting the Right Microfinance Institution

When choosing a microfinance institution in Kenya, it's crucial to consider various factors to ensure that your financial needs are met effectively. Here are some key considerations:

1. Services Offered

Different MFIs offer varied services. While some focus on savings and loans, others might offer specialized products like insurance, investment opportunities, or agricultural loans. Assess your specific needs –starting a business, growing an existing one, or personal financial management – and choose an institution that aligns with these needs.

2. Interest Rates and Repayment Terms

Interest rates and repayment terms can vary significantly between institutions. It's important to compare these aspects to ensure they are favourable and sustainable for your financial situation. Look for transparency in these terms to avoid any hidden charges or fees.

3. Accessibility and Convenience

Consider the geographical location and accessibility of the MFI. An institution with branches or agents close to your location or those offering mobile or online banking services can offer greater convenience, especially in managing regular transactions or getting support.

4. Reputation and Reliability

The reputation of an MFI is crucial. Research the institution's history, read customer reviews, and check its regulatory compliance to gauge its reliability and trustworthiness. A reputable MFI is more likely to offer quality services and fair treatment.

5. Customer Service

Good customer service is essential, especially in handling queries, providing financial advice, and assisting during challenges. An MFI with a responsive and helpful customer service team can greatly enhance your banking experience.

6. Contribution to Personal and Community Growth

Some MFIs have community development or personal growth programs, such as financial literacy programs or support for small businesses. If these aspects are important, choose an MFI that aligns with your values and contributes positively to your community.

The Future of Microfinance in Kenya

Emerging Trends in Kenyan Microfinance

The Kenyan microfinance sector is witnessing significant transformations driven by technological advancements and changing market dynamics. Digitalization is at the forefront of this change, with more MFIs integrating mobile banking solutions into their services. This shift not only enhances accessibility but also opens doors to innovative financial products tailored to the evolving needs of the Kenyan populace.

Another trend is the increasing focus on sustainability and social impact. MFIs are progressively adopting practices that support environmental conservation and social development, aligning their operations with broader global goals for sustainable development.

Growth Potential and Challenges

The growth potential for the microfinance sector in Kenya is substantial. With a large portion of the population still underserved by traditional banks, MFIs have an expansive market to tap into. Particularly, the SME sector, a significant contributor to Kenya’s GDP, presents a fertile ground for MFIs to expand their reach and impact.

However, this growth is not without challenges. Regulatory hurdles, competition from traditional banks and fintech companies, and the need to continuously innovate are some of the hurdles MFIs face. Maintaining financial stability while expanding services to more risky or unbanked population segments remains a delicate balancing act.

Navigating the Future

To navigate these challenges and capitalize on growth opportunities, MFIs in Kenya must remain agile and forward-thinking. Embracing technological innovation, diversifying service offerings, and strengthening risk management practices will be key. Moreover, forging partnerships with local communities, governmental bodies, and international organizations can provide the necessary support and resources for sustainable growth.

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FAQs: Common Questions About Microfinance in Kenya

What Are Microfinance Institutions?

  • Microfinance institutions (MFIs) are financial organizations that offer small loans, savings, and other financial services to individuals and small businesses who typically lack access to traditional banking services.

Who Can Benefit from MFIs in Kenya?

  • MFIs primarily cater to low-income individuals, small and medium-sized enterprises (SMEs), women, and marginalized communities, helping them to access financial services for personal and business growth.

Are the Interest Rates of MFIs Higher than those of Traditional Banks?

  • MFIs often have higher interest rates than traditional banks, reflecting the risk and costs associated with serving clients with limited collateral or credit history. However, rates vary among institutions.

Can I Access Microfinance Services Remotely?

  • Yes, many MFIs in Kenya have embraced digital banking, allowing clients to access services via mobile banking platforms and online portals.

How Do I Choose the Right MFI?

  • Consider factors like the services offered, interest rates, accessibility, the institution's reputation, customer service quality, and how the MFI aligns with your personal or business growth goals.

Do MFIs Offer Services Beyond Loans?

  • Yes, many MFIs offer a range of services including savings accounts, insurance products, financial education, and sometimes even business advisory services.

Are Microfinance Loans in Kenya Only for Business Purposes?

  • While many MFIs focus on business loans, they also offer personal loans for education, home improvement, emergencies, and other personal needs.


Microfinance institutions in Kenya play an indispensable role in fostering economic growth and financial inclusion. By providing accessible financial services to those traditionally excluded from the banking sector, MFIs are not just lenders; they are catalysts of change and development. As we have seen, these institutions are critical in empowering individuals and businesses, making a tangible impact on communities and the nation’s economy. As the sector continues to evolve, it promises to bring more innovative solutions and opportunities, further driving Kenya's growth and prosperity.

Joseph Richard Joseph Richard, a leading contributor to, uses his decade-long expertise in finance, business, and technology to offer clear, reliable guides and analyses. His work aids Kenyans in making informed financial and business decisions, earning him a reputation as a trusted industry authority.