MySafaricom App: Download, Install & Features for Android and iOS

Learn all about the My Safaricom app and how it simplifies your life. Discover its features, installation guides, and more.

Nov 12, 2023 - 00:00
Nov 12, 2023 - 11:14
MySafaricom App: Download, Install & Features for Android and iOS
My Safaricom App: Download(Android,iOS), Install And Key Features

In today's digital era, mobile applications have become essential tools in our daily lives, offering convenience and efficiency. Among these, MySafaricom App significantly enhances user experience in mobile services. Safaricom PLC developed this app to provide an all-in-one platform for managing mobile services effortlessly.

What is MySafaricom App?

MySafaricom App, a product of Safaricom PLC, is more than just a mobile application; it's a gateway to a seamless mobile experience. It enables users to manage their accounts and interact with customer service without any hassle. Compatible across different devices and operating systems, the app is designed to be accessible to everyone, regardless of their preferred tech ecosystem​.

Benefits of the MySafaricom App

MySafaricom App is a powerhouse of convenience. Key benefits include:

  • Effortless Top-Up: The days of using scratch cards are behind us. With this app, topping up your account is just a few taps away.
  • Easy Purchases: Buying data or SMS bundles is more straightforward than ever.
  • Bonga Points Management: Quickly check, redeem, and transfer your Bonga Points.
  • M-Pesa Access: The app allows effortless sending and receiving of money, a core feature that enhances the overall user experience​.

How to Download and Install the App

For Android Users

Downloading and installing MySafaricom App on Android devices is a straightforward process:

  1. Allow Background Data: Ensure you have unrestricted background data or a stable Wi-Fi connection. Restricting background data might hinder the installation process.
  2. Launch Google Play Store: Navigate to the Google Play Store on your device.
  3. Search for My Safaricom: Use the search function and type in "My Safaricom."
  4. Install the App: Click "Install" and carefully review the app permissions before accepting. Be aware that the app may malfunction​​​​if your device is rooted.

For iPhone Users

For those using iPhones, the process is equally user-friendly:

  1. Ensure Internet Connectivity: A stable internet connection is required for downloading the app.
  2. Open the App Store: Access the App Store on your iPhone.
  3. Search for MySafaricom: Type "MySafaricom" in the search bar.
  4. Initiate Installation: Tap "Get" to start the installation process. Remember, the app may not be compatible with jailbroken iPhones​.

Key Features of MySafaricom App

MySafaricom App is packed with a variety of features designed to enhance your mobile experience:

  • M-PESA Services: The app provides seamless access to your account, allowing you to send and receive money, use Lipa na M-PESA, and manage transactions easily.
  • Manage SMS Services: It offers tools for managing your SMS services efficiently.
  • Contact Customer Care Agents: The app simplifies interaction with customer service, providing quick access to assistance.
  • Free 500MB Data: New app users are greeted with a 500MB data bonus, incentivizing the download and use of the app​.
  • Access to eNewspapers: Stay updated with the latest news by accessing various eNewspapers through the app, available at affordable rates​.
  • Scan Scratch Cards: Load airtime effortlessly by scanning scratch cards, bypassing the need to enter the recharge code manually​.
  • Share M-Pesa Transaction Messages: This feature allows you to share transaction confirmations while keeping your M-PESA balance private, enhancing security and privacy​.
  • Granular M-Pesa Data: Get detailed insights into your M-PESA transactions and spending, helping you manage your finances more effectively​.
  • Top-Up Using Scratch Cards: The app provides an easy way to top up your account by scanning scratch cards, integrating convenience with traditional methods​.
  • Newspapers Feature: Purchase and read Kenyan newspapers directly through the app, offering a convenient and cost-effective way to stay informed​.
  • Biometric Protection: The app includes a biometric protection feature that leverages the device's biometric capabilities to safeguard sensitive data for enhanced security​.

Each feature is designed to simplify the mobile experience, making the MySafaricom App a must-have for Safaricom users.

Can I proceed with the section on updating the My Safaricom App on Android?

How to Update MySafaricom App on Android

Updating your app is crucial for security, performance, and accessing new features. Here's how to update My Safaricom App on Android devices:

  1. Allow Background Data: Ensure you have an active internet connection. This is necessary for downloading the update.
  2. Open Google Play Store: Navigate to the Google Play Store on your device.
  3. Access the Menu: Tap on the menu icon (three horizontal lines) and select "My apps & games."
  4. Check for Updates: Look for My Safaricom App in the list. If an update is available, it will be indicated here. If the app isn't listed, you already use the latest version.
  5. Update the App: If an update is available, tap the "Update" button next to the app. You can also update all apps simultaneously using the "Update all" option​.


MySafaricom App is a comprehensive tool that brings the convenience of managing your Safaricom services directly to your smartphone. Its user-friendly interface, robust security features, and many functionalities make it a must-have app for Safaricom customers. Whether you're topping up your account, managing M-PESA transactions, or staying informed with the latest news, My Safaricom App makes it all possible with just a few taps.

READ ALSO: Paystack in Kenya: Registration, Documents Needed, Fees, Charges, and Usage with M-PESA


Can I download the MySafaricom App on any smartphone?

Yes, My Safaricom App is available for both Android and iOS devices. It can be downloaded from the Google Play Store for Android users and the Apple App Store for iPhone users. However, the app may not be compatible with rooted Android devices or jailbroken iPhones.

How do you troubleshoot installation issues?

If you encounter issues during installation, ensure a stable internet connection and sufficient storage space on your device. For Android users, check if background data is restricted, which can hinder the installation process.

Is MySafaricom App free?

Yes, MySafaricom App is free to download and use. However, depending on your data plan, data charges may apply for downloading and using the app.

What are the security features of the app?

MySafaricom App includes several security features, such as biometric protection. This leverages your device's biometric capabilities to secure your sensitive information, especially related to M-PESA transactions.

How often is the app updated?

Safaricom regularly updates the app to fix bugs, improve security, and introduce new features. It's advisable to keep the app updated to the latest version to enjoy these improvements and maintain optimal performance.

Joseph Richard Joseph is a graduate of Mathematics and Computer Science (Applied Option). With expertise in Technology and Finance, he brings his knowledge to the field, demonstrating an authoritative understanding of these interrelated areas. Joseph is pursuing a Master's in Software Engineering, further expanding his skill set.