Nairobi e-Services Portal (NRS): Register, Login, and Access Services

Discover how to register, log in, and access various services on the Nairobi e-Services Portal (NRS), an all-in-one platform offering multiple city council services for Nairobi residents.

Apr 17, 2023 - 18:24
Jun 11, 2023 - 16:22
Nairobi e-Services Portal (NRS): Register, Login, and Access Services
Nairobi e-Services Portal (NRS): Register, Login, and Access Services

The Nairobi e-Services Portal, also known as NRS, is an innovative platform created by Nairobi County to provide various services to its citizens. Gone are the days when residents had to visit different offices to access services; the NRS has made it easier, faster, and more convenient. This comprehensive guide will take you through registration, logging in, and accessing the plethora of services available on the portal. Let's dive right in!

The NRS Portal is designed to be a one-stop solution for Nairobi residents, offering a wide range of services from parking to health services. To access these services, you'll need to register on the portal, after which you can log in and avail of the services you need. The portal also has an integrated online payment module, making paying for your required services easy.

What Services Can You Access on the Nairobi e-Services Portal?

The NRS Portal offers a diverse range of services to cater to the needs of Nairobi residents. Here's a breakdown of the services available on the portal:

  • Daily, seasonal, and reserved parking
  • Business Licensing Services
  • Single business permits
  • Weights and measures
  • Betting and gaming
  • Add land record (LR)
  • Ground rent/SDR
  • Rates search
  • Landowner amendment
  • Land survey
  • Land clearance
  • Property development applications
  • Fire & disaster management
  • Education
  • Environment
  • Roads, public works, and transport
  • Admin and Other Services
  • Agriculture (fisheries & vet services)
  • Cooperative
  • Bus shelter services
  • Health certificate and other licenses
  • Other health services
  • Ambulance services
  • Advertisement (small format)
  • Advertisement (large format)
  • Tenancy application
  • Tenancy transfer
  • Hire of county grounds
  • Hire of county halls
  • Hire of school facilities
  • Hire of county equipment
  • Hire of stadium

How to Register on the Nairobi e-Services Portal

Registration on the Nairobi e-Services Portal is mandatory to access any services listed above. Follow these simple steps to complete the registration process:

  • Visit the Signup page.
  • Choose between Individual and Non-Individual registration.
  • For individuals, provide your National ID number; for non-individuals, provide your KRA details
  • Follow the subsequent steps to complete the registration process
  • Once registered, you will receive a password to access the platform
  • Use your National ID or KRA pin as the User ID to log in, along with the Password you set during registration

Logging In to the Nairobi County e-Services Portal

Once you've registered, you can access the self-service e-services platform by following these steps:

  • Go to
  • Choose between Individual and Non-Individual
  • Enter your National ID or KRA Pin
  • Enter your Password
  • Choose your citizenship (Citizen or Alien)
  • Click on Login to proceed

Recovering a Lost Password

In case you've lost your Password, you  can quickly recover or reset it by following this process:

  • Go to the recover password page
  • Enter your National ID, KRA Pin, or Passport
  • Click on "Next"
  • You'll receive an OTP (One-Time Password) on your registered mobile number or Email.
  • Enter the OTP and proceed to reset your Password

Nairobi eServices NRS Contacts

If you require assistance or have any queries related to the Nairobi e-Services Portal, you can reach out to the support team using the contact information below:

READ ALSO:  Nairobi Water Bill Payment: How To Check And Pay Using M-Pesa, Airtel Money, and Many More


The Nairobi e-Services Portal (NRS) is a game-changer for Nairobi residents, offering various essential services in one convenient location. With easy registration, secure online payments, and a user-friendly interface, accessing city council services has never been simpler. Register on the NRS Portal today and start enjoying the benefits of this innovative platform.

Frequently Asked Questions

Q: Can I access the Nairobi e-Services Portal on my smartphone?

A: Yes, the NRS Portal is optimized for use on mobile devices, allowing you to access services on the go.

Q: Is the Nairobi e-Services Portal secure for online payments?

A: The NRS Portal utilizes a secure online payment module to ensure the safety of your financial transactions.

Q: Do I need to register separately for different services on the Nairobi e-Services Portal?

A: No, once you've registered on the portal, you can access any available services using your login credentials.

Q: Can I change my Password on the Nairobi e-Services Portal?

A: Yes, you can change your Password by logging in to your account and updating your profile settings

What's Your Reaction?








Joseph Richard Joseph is a graduate of Mathematics and Computer Science (Applied Option). With expertise in Technology and Finance, he brings his knowledge to the field, demonstrating an authoritative understanding of these interrelated areas. Joseph is pursuing a Master's in Software Engineering, further expanding his skill set.