Nairobi Water Bill Payment: How To Check And Pay Using M-Pesa,Airtel Money and Many More

The digital age has made everything possible, from online shopping to online learning. It has even enabled us to manage utility bills from the comfort of our homes. The Nairobi Water and Sewerage Company (NWSC) has partnered with various banks and wallets, revolutionizing how water bills are managed in the city. This article will provide a comprehensive guide to navigating the new system, making your water bill management a breeze.

This new system, aiming to simplify the lives of Nairobi residents, is a significant leap forward in tackling corruption and inefficiencies within the city's water department. Available 24/7, the revamped Nairobi Water Portal is now user-friendly, making it easy for residents to pay their water bills online.

The reform is a welcome change for Nairobi's people, who have long awaited an efficient way to manage their water bills. With this new system, residents can rest assured that their payments are timely and transparent and contribute to water conservation by learning about the different types of water services the city offers.

The Advantages of Digital Water Bill Management

Instantaneous and Convenient

The days of waiting for physical water bills to arrive are over. The new digital system allows residents to check and pay their water bills online anytime, anywhere. This makes bill management more efficient and convenient, eliminating the need to visit the company's physical offices.

Reducing Corruption

The introduction of an online payment system reduces opportunities for corrupt practices. With digital transactions, there's a clear record of payments made, ensuring transparency and accountability.

Eco-friendly

By going digital, we significantly reduce the amount of paper used for billing, contributing to environmental conservation efforts. Every online bill is a step towards a greener planet.

Getting Started with the Nairobi Water Portal

Registration

Registering on the Nairobi Water Portal is straightforward. Once registered, residents can view their water bills online, make payments, and access other features. To check your water bill on your phone, NWSC has introduced a short code "888", which can be used to prevent water bills, seek assistance, or update personal information.

Checking Your Water Bill

You can use the Nairobi Water Portal or your mobile phone to check your water bill. Alternatively, you can use Jambo Pay. Visit the Jambo Pay page, search for "Nairobi Water," and navigate to the balance checking page. Enter your Nairobi water account number, and hit the "Get Balance" button to check the details.

Paying Your Water Bill

Nairobi Water Online Payment Methods

The new system offers multiple payment options, including Mpesa, Equitel, and Airtel cash. Customers can also pay their bills in cash or by credit card at the central business district's NWSC office on Kenyatta Avenue.

Paying Your Bill Using Mpesa

To pay your bill using Mpesa, select Pay Bill from the M-PESA option, and enter the Business code 444400 and your bill account number. After that, enter the amount you wish to pay, enter your M-PESA PIN, and confirm the correct information.

Paying Your Bill Using Airtel Money

To pay your bill using Airtel Money, select the 'Make Payments section from the Airtel Money option, choose 'Pay Bill,' 'elect 'Nairobi Water,'' enter the amount you want to pay, confirm with your Airtel Money PIN, and under reference, enter your Nairobi Water Account number.

Paying Your Bill Using Equitel

Equitel users can select 'My Money' from the Equitel menu, choose 'Send/Pay,' 'select 'Account Number,' 'choose 'Paybill,' 'select 'Business,' 'choose 'Bill to Pay': Nairobi Water – 6800002, enter your bill account number, enter the amount, and confirm all the details.

NCWS Customer Support

Should you encounter any problems or need assistance, the Nairobi Water and Sewerage Company offers support through multiple channels. Their official website is https://www.nairobiwater.co.ke, and they have numerous call center numbers (+254702206418, +254702206328, +254702206459, +254702205964). You can also reach them via their support email at [email protected] or visit their office at Kampala Rd, Off Enterprise Road, Nairobi, Kenya.

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Conclusion

In conclusion, the Nairobi Water and Sewerage Company's initial transformation of water bill management is a welcome change. Not only does it offer a convenient, transparent, and eco-friendly way to manage water bills, but it also allows residents to access a host of other services related to water conservation. Embrace this digital leap and manage your water bills effortlessly.

Frequently Asked Questions

How do I check my water bill online?

Register on the Nairobi Water Portal or use the USSD short code *888# to check your water bill online. You can also use Jambo Pay.

How do I pay my Nairobi water bill online?

You can pay your Nairobi water bill online through Mpesa, Airtel Money, or Equitel. Follow the detailed steps outlined in this article.

Can I check my water bill on my phone?

Yes, you can check your water bill on your phone. NWSC has established a short code, "888", which can be used to prevent water bills, seek assistance, or update personal information.

What payment methods are accepted?

Payment methods accepted include Mpesa, Equitel, and Airtel cash. You can also pay in cash or by credit card at the central business district's NWSC office on Kenyatta Avenue.

What if I need assistance or have a problem with my water bill?

For any assistance or problem with your water bill, you can contact the NCWS through their call center numbers, support email, or visit their office.