NHIF Contacts and Branches Across Kenya for 2024/2025: All To Know

Are you looking for a comprehensive List of All NHIF Contacts and Branches Across Kenya? Do not worry anymore as in this article you will discover NHIF's latest contacts, services, updates, and branches across Kenya for 2024/2025.

Feb 25, 2024 - 11:34
Feb 25, 2024 - 11:34
NHIF Contacts and Branches Across Kenya for 2024/2025: All To Know
NHIF Contacts and Branches Across Kenya for 2024/2025: All To Know

In the heart of Kenya's healthcare ecosystem lies the National Hospital Insurance Fund (NHIF), a cornerstone institution that has been pivotal in facilitating access to medical services for millions of Kenyans. Established to provide reliable and efficient health insurance coverage, NHIF stands as a beacon of hope, ensuring that healthcare is accessible, affordable, and high-quality for both the employed and the self-employed nationwide. The importance of having up-to-date NHIF contacts and understanding the breadth of its branch network cannot be overstated, especially as the healthcare and insurance landscape continues to evolve in Kenya.

Navigating the NHIF system, from knowing where to find your nearest branch to understanding how to access services or lodge complaints, is crucial for every Kenyan. Whether for routine inquiries, updating member details, or urgent assistance, having the right contacts at your fingertips ensures that you can swiftly get the help you need. This guide aims to demystify the NHIF for you, offering a comprehensive look into NHIF contacts in Kenya, listing all branches for 2024/2025, and delving into everything there is to know about NHIF in Kenya.

Understanding NHIF

The National Hospital Insurance Fund (NHIF) is not just a name in Kenya's healthcare system; it's a lifeline for many. Since its inception, NHIF has played a crucial role in ensuring Kenyans from all walks of life have access to medical services. It's a government-run program designed to collect contributions from all employed Kenyans. It then subsidizes hospital bills, making healthcare services more affordable and accessible. The essence of NHIF lies in its mission to offer universal health coverage, ensuring that every Kenyan, regardless of their economic status, can access medical care without financial hardship.

Services Offered by NHIF

NHIF is known for a wide range of services catering to its members' healthcare needs. These services include outpatient and inpatient care, maternity care, dialysis, radiology, and surgery. The Fund has been instrumental in easing the burden of healthcare costs, covering significant portions of medical bills that would otherwise be unaffordable for many Kenyans. Moreover, NHIF continuously updates its service offerings to include more medical procedures and treatments, ensuring members receive comprehensive healthcare coverage. This adaptability to the changing healthcare needs of the population underscores NHIF's commitment to enhancing the well-being of Kenyans.

Recent Updates and Changes in NHIF

In keeping with the times, NHIF has not been static. The Fund has introduced several updates and changes aimed at improving service delivery and expanding coverage. One of the most significant updates is the introduction of new payment methods, making it easier for members to keep up with their contributions​​. This move not only simplifies the payment process but also ensures that members' coverage is uninterrupted, allowing them continuous access to healthcare services. Additionally, NHIF has adjusted its rates and benefits in response to the economic and healthcare dynamics, ensuring that the coverage remains relevant and sufficient for the needs of its members. These updates reflect NHIF's dedication to maintaining a robust healthcare financing model that meets the evolving needs of Kenyans.

READ ALSO: NHIF Payments 2024/2025 Kenya: Registration, Rates, Employer Guide, Self-Employed Contributions

NHIF Contact Information

For general inquiries, NHIF has made it easy for members and the public to reach out through various channels. Members can call toll-free on 0800 720 601, ensuring that help is just a phone call away without incurring any cost. Additionally, for more detailed inquiries or documentation submissions, NHIF provides several email addresses tailored to specific needs: for general information, you can reach out to info@nhif.or.ke; for customer care services, customercare@nhif.or.ke is your go-to. Furthermore, NHIF's headquarters are located at the NHIF Building, Ragati Road, in the heart of Nairobi, providing a central point for in-person visits​​​.

With that said, here is a complete List Of All NHIF Contacts:

Call NHIF (Toll-Free):

  • 0800 720 601​​

Email NHIF :

  • General: info@nhif.or.ke
  • Enquiry: customercare@nhif.or.ke
  • Complaints: complaints@nhif.or.ke
  • Fraud: fraud@nhif.or.ke

Write to NHIF :

  • PO BOX: 30443 - 00100, Nairobi, Kenya
  • Fax: (020) 271 4806

Fax NHIF :

  • (020) 271 4806

NHIF Headquarters | Nairobi Branch

Additional  NHIF Phone Numbers:

  • 020-2731249 | 020-2731250
  • 020-2731252 | 020-2731254
  • 020-2731255 | 020-2731256
  • 020-2712733 | 020-2714794
  • 020-2723297

Fraud Line:

  • 020-2710335

Comprehensive List of NHIF Branches

The National Hospital Insurance Fund (NHIF) boasts an extensive network of branches across Kenya designed to bring services closer to its members. This network ensures that you can access NHIF services without significant inconvenience regardless of where you are in Kenya. This part provides a detailed look into NHIF branches within Nairobi, as well as a selection of branches spread out across the country, ensuring comprehensive coverage for all Kenyans.

Here is A complete Table of all NHIF Branches in Kenya:

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Q: How can I register for NHIF as a new member?

A: New members can register for NHIF by visiting any NHIF branch or Huduma Centre nationwide with the required documents, including a national ID or passport. Online registration options are also available through the NHIF website, offering a convenient way to join the fund.

Q: Can I update my NHIF details online?

A: Yes, NHIF offers an online portal for members to update their details, including changes in basic information and addition of dependents. This digital convenience ensures that your NHIF records are always up to date.

Q: What should I do if I miss my NHIF monthly contributions?

A: In case of missed monthly contributions, members are advised to visit their nearest NHIF branch for guidance on updating their account status. Penalties may apply, but NHIF provides mechanisms to regularize your account and maintain your access to medical coverage.

Q: How can I find the NHIF branch nearest to me?

A: NHIF's official website features a comprehensive list of branches, including their locations and contact information. This resource is continually updated to ensure you can easily locate and access the NHIF branch closest to you.


Navigating the NHIF system in Kenya is crucial for ensuring that you and your loved ones have access to necessary healthcare services without undue financial strain. With the detailed list of NHIF contacts and branches for 2024/2025 provided in this guide, you're now equipped to reach out for assistance, register or update your details, and make the most of the comprehensive healthcare coverage NHIF offers.

NHIF's commitment to providing accessible, affordable healthcare is evident in its extensive network of branches across Kenya and the multiple contact channels available to members. By staying informed and proactive in managing your NHIF membership, you play a part in ensuring a healthier future for yourself and your community.

As we conclude our journey through the essential details about NHIF in Kenya, remember that healthcare is a fundamental right, and NHIF is here to support you every step of the way. Whether you're in the bustling streets of Nairobi or the serene landscapes of rural Kenya, NHIF's network ensures that quality healthcare is always within your reach.

Joseph Richard Joseph Richard, a leading contributor to sledge.co.ke, uses his decade-long expertise in finance, business, and technology to offer clear, reliable guides and analyses. His work aids Kenyans in making informed financial and business decisions, earning him a reputation as a trusted industry authority.