Safaricom Line Registration Online: The Ultimate Step-by-Step Tutorial 2024

Unlock the hassle-free method for Safaricom line registration online with our comprehensive step-by-step guide

Nov 22, 2023 - 23:08
Nov 23, 2023 - 10:08
Safaricom Line Registration Online: The Ultimate Step-by-Step Tutorial 2024
Register Your Safaricom Line Online: A Step-by-Step Guide

In response to the Communication Authority of Kenya's directive mandating the re-registration of all active SIM cards, Safaricom, one of Kenya's foremost telecommunication providers, has introduced an efficient online method for subscribers to register their SIM cards. This hassle-free process saves time and eliminates the need to visit physical outlets, allowing users to complete their registrations conveniently from their homes. Here’s a detailed guide on how to smoothly register your Safaricom line online.

Understanding the Need for Online SIM Registration

The directive from the Communication Authority of Kenya necessitates the updating of registration details for all SIM cards in the country. Safaricom launched its online SIM card registration portal in April 2022, in compliance with this directive. Initially set for an April 15 deadline, this requirement was later extended to October 15, 2022, granting subscribers more time to comply.

Why Opt for Online Registration?

The traditional process of visiting Safaricom outlets for SIM registration can be time-consuming and often involves enduring long queues. The online registration process streamlines the collection and updating of crucial subscriber information, ensuring compliance with the Communication Authority's regulations. This approach significantly reduces the inconvenience for subscribers by enabling them to complete the process from the comfort of their homes.

How to Register Your Safaricom Line Online

Via Safaricom’s Official KYC Upload Portal

To initiate the registration process:

  1. Access the Portal: Open your preferred browser and navigate to Safaricom’s official registration portal.
  2. Enter Your Details: Input your Safaricom phone number in the prescribed format (254xxxxxxxxx) and acknowledge the privacy policy.
  3. Verification: Verify your identity by entering the one-time password (OTP) received via SMS.
  4. Upload Documents: Take clear front and back pictures of your national ID on a white surface and upload them for verification.

Using the my Safaricom App

Alternatively, subscribers can use the mySafaricom app for registration:

  1. Download the App: Install the mySafaricom app if not already on your device.
  2. Locate the Section: Look for the "verify SIM details" section or access it through the Account page.
  3. Follow the Steps: Provide the required details and verify your Safaricom phone numbers to complete the process.

Checking Your Registration Status

To verify if your SIM card is successfully registered:

  1. Via USSD Code: Dial *106# and choose the appropriate option to check your registration status.
  2. Using the Online Portal: Visit Safaricom’s KYC upload portal and follow the prompts to ascertain your registration status.

READ ALSO:  How to Check Safaricom Numbers Registered with Your ID

Additional Tips for Safaricom Users

  • Updating SIM Card Details: In case of changes or additional registrations, follow a similar process via the KYC upload portal or USSD code.
  • Verification of SIM Status: Ensure your SIM card is not already registered under another ID by checking its status online or through the USSD code.


The convenience of online SIM card registration offered by Safaricom aligns with the Communication Authority’s regulations. By adopting this method, subscribers can comply with the registration requirements without enduring long queues or the hassle of physical visits.

In essence, Safaricom's online registration process provides a seamless way to adhere to the government's directives while offering subscribers the ease and convenience they deserve.

This comprehensive guide equips Safaricom users with the necessary information and step-by-step instructions to efficiently register their SIM cards online, ensuring compliance with the Communication Authority’s regulations.

Joseph Richard Joseph is a graduate of Mathematics and Computer Science (Applied Option). With expertise in Technology and Finance, he brings his knowledge to the field, demonstrating an authoritative understanding of these interrelated areas. Joseph is pursuing a Master's in Software Engineering, further expanding his skill set.