Safaricom home fiber, Packages, Paybill Number, Prices and Customer Care Contacts For 2023

Internet connectivity is as crucial to our daily lives as electricity. From work, education, and entertainment to social connections, a reliable high-speed internet connection can make all the difference. Safaricom Home Fiber, a leading internet service in Kenya, is specially designed to meet these demands. Dive into this comprehensive guide to understand the packages, paybill numbers, prices, and the necessary customer care contacts for Safaricom Home Fiber 2023.

Why Choose Safaricom Home Fiber?

When it comes to internet service, Safaricom is a frontrunner in Kenya. Safaricom Home Fiber provides lightning-fast internet connectivity through fiber optic cables, ensuring a seamless online experience. But why exactly should you choose Safaricom Home Fiber? Here are some compelling reasons:

1. Speed: Offering speeds up to 100Mbps for residential use and 1Gbps for businesses, Safaricom Home Fiber ensures seamless video streaming, gaming, and quick file downloads.
2. Unlimited Data: With Safaricom Home Fiber, data limits are a thing of the past. Users can enjoy unlimited data access without worrying about extra charges or data exhaustion.
3. Comprehensive Coverage: Safaricom Home Fiber has established a strong presence across major Kenyan towns and cities and continues broadening its coverage.

Safaricom Home Fiber Packages

Safaricom offers varied packages catering to different user needs. Here's a snapshot of what Safaricom Home Fiber has in store:

Safaricom Home Packages

• Bronze (Ksh 2,999 for 30 days): Perfect for fast web browsing, SD movie & music streaming, and multiple device streaming.
• Silver (Ksh 4,100 for 30 days): Best for fast web browsing, HD TV shows, moderate streaming, and video calls.
• Gold (Ksh 6,299 for 30 days): Ideal for 4K Movies & TV Shows, heavy online gaming, and multiple-device music streaming.
• Diamond (Ksh 12,499 for 30 days): Suitable for 4K Movie & TV Shows, heavy online gaming, and multiple device streaming.

Home Plus Packages

• HOME PLUS 800 (Ksh. 800 for 30 days): Comes with 5GB, 400Min, and 1000SMS.
• HOME PLUS 1800 (Ksh.1,800 for 30 days): Offers 15GB, 1000Min, and 2000SMS.
• HOME PLUS 2700 (Ksh. 2,700 for 30 days): Provides 25GB, 1500Min, and 3000SMS.
• HOME PLUS 4600 (Ksh.4,600 for 30 days): Includes 45GB, 2500Min, and 5000SMS.

Safaricom Business Packages

• Internet For Business 3Mbps (Ksh 4,100 for 30 days): Designed for small offices of 1-10 users with frequent email and light web browsing.
• Internet For Business 5Mbps (Ksh 5,799 for 30 days): For medium offices of 10-20 users with frequent email and light web browsing.
• InternetFor Business 10Mbps (Ksh 15,699 for 30 days): Tailored for medium offices of 20-30 users with frequent email and light web browsing.

SUMMARY:

How to Apply for Safaricom Home Fiber

Applying for Safaricom Home Fiber is easy and convenient. Here's a step-by-step guide:

• Check for Coverage: Verify whether Safaricom Home Fiber covers your area. This information is accessible on the Safaricom website or via the customer care helpline.
• Registration: Once you confirm coverage, register for the service online on the Safaricom website, visit a Safaricom shop, or dial *400# on your mobile phone.
• Installation: After registration, a Safaricom representative will schedule an installation appointment. The process involves laying the fiber cable from the distribution point to your home or office and installing the necessary equipment.
• Choose Your Package: Pick a package that suits your needs and budget once the installation is complete.
• Payment: Pay for your package using M-PESA, credit/debit cards, or bank transfers.

Safaricom Home Fiber Paybill Number and Payment

Making payments for your Safaricom Home Fiber services is a breeze, thanks to Mpesa. You can use the Mpesa Paybill number 150501 or the short USSD code *400#.

Here's how you can pay using the Mpesa Paybill number 150501:

• Go to your Mpesa menu.
• Select Lipa Na Mpesa and then Paybill.
• Enter 150501 as the business number.
• Under the account number, key in your Safaricom Home Fiber account number.
• Enter the amount you wish to pay.
• Enter your Mpesa PIN, confirm your details, and send the payment.
• You will receive a confirmation SMS from Safaricom.

To pay using the short USSD code *400#, do the following:

• Dial *400# on your phone.
• Select Manage Your Subscriptions.
• Choose your Fiber package.
• Pick My Existing Account, then Subscription.
• Select Account, confirm the Subscription, and finalize the payment via Mpesa.

Customer Support and Troubleshooting

Safaricom's commitment to excellent customer service is evident in its efficient support system. Should you encounter any issues with your Safaricom Home Fiber connection, you can reach out to the customer care team via the following channels:

1. Email: [email protected]
2. Call: 400
3. Twitter: @SafaricomPLC / @Safaricom_Care

READ ALSO: Safaricom Postpay Packages For 2023: Everything You Need to Know

Conclusion

Safaricom Home Fiber provides a reliable and high-speed internet connection, making it an excellent choice for Kenyans seeking a stable internet service. With various packages, a simple application process, convenient payment methods, and a responsive customer care team, Safaricom Home Fiber will cover all your internet needs in 2023.

 FAQs

What are the different Safaricom Home Fiber packages?

Safaricom offers a range of Home Fiber packages to cater to different user needs, such as Bronze, Silver, Gold, and Diamond packages for home use, Home Plus packages, and Business packages.

How can I apply for Safaricom Home Fiber?

To apply, first, check if Safaricom Home Fiber covers your area. Then, register for the service online on the Safaricom website, visit a Safaricom shop, or dial *400# on your mobile phone. After registration, a Safaricom representative will schedule an installation appointment.

What is the Safaricom Home Fiber Paybill number?

The Safaricom Home Fiber Paybill number is 150501.

How can I contact Safaricom Home Fiber customer care?

You can email the Safaricom Home Fiber customer care team at [email protected], call 400, or through Twitter @SafaricomPLC / @Safaricom_Care.

What should I do if my Safaricom Home Fiber connection has issues?

If you encounter any issues with your connection, contact Safaricom's customer care team. They will assist you in troubleshooting and resolving the problem.

How can I check if Safaricom Home Fiber covers my area?

You can check the coverage of Safaricom Home Fiber in your area by visiting the Safaricom website or contacting their customer care helpline.

Disclaimer:

 The information provided in this article is for informational purposes only. It is always recommended to check with the official Safaricom website or customer care for the latest news, packages, and prices.