Safaricom M-Pesa Customer Care Number: How to Get Quick Assistance

M-Pesa transcends financial services, enabling access to utilities like water and energy. Learn how to reach out to M-Pesa customer care and explore the possibilities.

Aug 25, 2023 - 19:34
Aug 25, 2023 - 19:35
Safaricom M-Pesa Customer Care Number: How to Get Quick Assistance
M-Pesa Magic: Unlocking the Secrets of Safaricom's Customer Care

Issues can arise unexpectedly in the fast-paced world of mobile money and digital transactions, leaving users needing quick assistance. Safaricom's M-Pesa has been a game-changer in Kenya, offering millions a safe, secure, and efficient way to send and receive money, pay bills, and access various financial services. This article delves into how you can contact M-Pesa's customer care and ensure your queries are resolved promptly. With many options available, you can be confident that Safaricom's dedicated customer care team is ready to assist you.

 Key Takeaways from the Article

  1. M-Pesa revolutionizes mobile money services in Kenya, offering secure and convenient transactions.
  2. Safaricom's commitment to customer care ensures swift resolution of issues.
  3. Options for contacting M-Pesa customer care include phone calls, USSD codes, Zuri AI, and the My Safaricom App.
  4. Zuri, an AI-powered chatbot, is available on WhatsApp for instant assistance.
  5. The My Safaricom App provides a user-friendly interface for interacting with customer care agents.
  6. M-Pesa transcends financial services, enabling access to utilities like water and energy.

Contacting M-Pesa Customer Care: Your Options

M-Pesa, a pioneer in mobile money services, has diligently worked to provide excellent customer care. Whether you need help reversing a wrong transaction, unlocking your M-Pesa account, or recovering your PIN, the following options ensure your concerns are addressed effectively:

1. Calling M-Pesa Customer Care

Making a phone call remains a classic option for seeking customer support. Safaricom offers a dedicated hotline for M-Pesa inquiries. Dial 234 and follow the prompts to select your preferred language – English or Swahili. This interactive process helps direct you to the appropriate assistance you need. You can dial 100 for another customer care option, where you'll be prompted to choose your language and address your query.

2. Self-Service through USSD Codes

For those who prefer self-service, Safaricom has integrated USSD codes for customer care. Dial *234# or *100# to access a range of services. These codes streamline the process, allowing you to navigate menus and find solutions for your needs.

3. Zuri: AI-powered assistance

Safaricom has embraced cutting-edge technology to enhance customer care. Meet Zuri, an AI-powered chatbot designed to address your M-Pesa queries swiftly. You can chat with Zuri on WhatsApp by messaging +254 722 000 100 with your issue. Zuri can assist with various concerns, including transaction cancellations, account unlocks, and PIN recovery.

4. My Safaricom App(ANDROID, IOS)

Safaricom offers the My Safaricom App for streamlined customer service in a smartphone-dominated world. Download the app from the App Store or Play Store and follow these steps:

  1. Open the app.
  2. Select "Talk to us."
  3. Engage in a live chat with a customer care agent, providing details of your problem.

This app offers a convenient way to connect with customer care without the hassle of waiting on hold during a call.

Summary: Safaricom M-Pesa Customer Care Number

Department Contact Information
Safaricom Only Calls 0722000000
Customer Support Team PrePay: Call 100 (Free)
or +254 722 002100 (chargeable)
Email: [email protected]
PostPay: 200 (Free)
or +254 722 002200 (chargeable)
Email: [email protected]
Data Queries: [email protected]
Online Support Team Twitter: @Safaricom_Care and @SafaricomPLC
Facebook: @SafaricomPLC
Careers and HR Jobs and Internships: Log on to Careers Portal
and upload your CV and apply.
General Queries: [email protected]
(NO applications are processed over email, only
through the PORTAL)
CEO’s Office Email: [email protected]
Home Internet Support Call 400 with the Safaricom line used to pay for
the service.
Dial *400#.
Ethics Hotline Report secretly by:
Calling Toll-free: 0800720009
Visit Website:
Email: [email protected]
Communications and PR Email: [email protected]
(This is for media queries ONLY)
Phone: +254 722 003272
Address Safaricom Limited
P.O. Box 66827, 00800 Nairobi

M-Pesa: More Than Just Money

M-Pesa has transcended traditional financial services, empowering Kenyans to access essential utilities, including water and energy. In a country where bank branches are scarce but mobile phones are abundant, M-Pesa has become a lifeline. This service allows individuals to send money, pay bills, and manage their finances through a secure platform accessible to nearly everyone.


In the world of mobile money and digital transactions, M-Pesa stands out as a reliable and efficient service that has transformed financial interactions in Kenya. The options to contact M-Pesa customer care ensure that users can swiftly resolve any issues. Whether you opt for a phone call, USSD codes, AI-powered Assistance from Zuri, or the My Safaricom App, M-Pesa's commitment to customer satisfaction remains unwavering. Through a combination of advanced technology and dedication to service, Safaricom's M-Pesa is undoubtedly a trailblazer in mobile financial solutions.

FAQs about M-Pesa Customer Care

Q1: What is M-Pesa?

 A: M-Pesa is a mobile money service Safaricom offers, providing secure and convenient financial transactions.

Q2: How can I contact M-Pesa customer care?

 A: You can contact M-Pesa customer care through phone calls, USSD codes, the Zuri AI chatbot, or the My Safaricom App.

Q3: What is Zuri, and how can it help me? 

A: Zuri is an AI-powered chatbot that assists with M-Pesa queries. You can chat with Zuri on WhatsApp for quick solutions.

Q4: How do I use the My Safaricom App for customer care?

 A: Download the My Safaricom App from the App Store or Play Store, open the app, select "Talk to us," and engage in a live chat with a customer care agent.

Q5: Can M-Pesa help with utilities like water and energy? 

A: M-Pesa has enabled pay-as-you-go services for utilities like water and energy, giving users greater control over their consumption.

Q6: Is M-Pesa only available in Kenya? 

A: While M-Pesa originated in Kenya, it has expanded to other African countries, offering secure and efficient mobile money services.

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Joseph Richard Joseph is a graduate of Mathematics and Computer Science (Applied Option). With expertise in Technology and Finance, he brings his knowledge to the field, demonstrating an authoritative understanding of these interrelated areas. Joseph is pursuing a Master's in Software Engineering, further expanding his skill set.