Safaricom MyCounty App: How to Register, Services Offered, and Everything to Know

Experience the convenience of Safaricom MyCounty - a digital platform offering access to county services in Kenya. Discover how it simplifies payments and enhances citizen engagement.

Aug 18, 2023 - 17:16
Sep 4, 2023 - 12:39
Safaricom MyCounty App: How to Register, Services Offered, and Everything to Know
Safaricom MyCounty: How to Register, Services Offered, and Everything to Know

Safaricom is not just a name; it's a legacy in Kenya. From being the leading mobile network operator to introducing the life-changing M-PESA mobile money service, its innovations continue to shape digital Kenya. But there's more up their sleeves. Enter MyCounty—a platform about redefining your interaction with county services. 

Picture this: All 47 counties in Kenya, each with unique services, are now available at your fingertips. That's Safaricom's MyCounty for you. Still curious? Stick around.

Key Takeaways:

  1. A digital platform for all 47 Kenyan counties, offering digitized services and convenience.
  2. MyCounty covers parking fees, land rates, business permits, and more, accessible through an app, web portal, or USSD code.
  3. Users select their county, enabling tailored service access and payments.
  4. "Sema na Governor" and emergency services enhance citizen engagement, while analytics benefit counties.
  5.  MyCounty boosts convenience, transparency, and innovation, simplifying how services are managed and accessed.

Launched in April 2023, Safaricom's MyCounty has rapidly gained traction. Makueni County led the charge, becoming the first to integrate with the platform. In other words, the Safaricom MyCounty is more than just an app; it's a transformative platform that allows users to access and make payments for various county services effortlessly. This encompassing platform covers everything from parking fees and land rates to business permits, market cess, utility bills, and much more. Additionally, MyCounty integrates revenue management systems, a citizen engagement tool, and solutions spanning agriculture, health, and SME programs.

How to Navigate Through MyCounty?

Getting started with MyCounty is as easy as pie.


  1. Download and Access: Visit Google Play Store or App Store to download the MyCounty app. Alternatively, access via *888# from your Safaricom line for the USSD menu.
  2. Select Your County: Once logged in, choose your county of residence to view and access specific services. But that's not all! You can also access services from other counties. Handy, right?
  3. Paying for Services: Details, details! Input necessary information like vehicle registration or business name. Confirm the amount and make payments seamlessly via M-PESA. And voilà! Your receipt is just a click away.

What about reporting an issue or just tuning into county news? With features like "Sema na Governor" and online radio channels, staying updated and connected has never been more accessible.

Benefits Of the Safaricom MyCounty App

MyCounty also enables cross-county access, allowing you to explore services beyond your immediate residence. Here is what you can do with the app:

  • Parking fees
  • Single business permit
  • Land rates
  • Property rates
  • Market cess
  • Utility bills
  • Health services
  • Agriculture services
  • SME programs
  • Sema na Governor (Speak to Governor)
  • Emergency services

Advantages of Safaricom MyCounty

The advantages of Safaricom MyCounty resonate with both county governments and citizens alike:

  • Convenience: Bid farewell to the need for physical visits or manual payments. MyCounty empowers users to access and settle county services on the go, eliminating queues and in-person visits.
  • Transparency: Use the app or web portal to track your payments and receipts effortlessly. Furthermore, the Sema na Governor feature is a direct line for reporting issues and grievances.
  • Efficiency: Counties stand to enhance revenue collection and management through MyCounty. The platform furnishes them with the tools to monitor service delivery and performance via detailed analytics and reports.
  • Innovation: MyCounty is a conduit for county governments to tap into Safaricom's expertise and infrastructure, offering digital solutions spanning agriculture, health, and SME sectors.

Expanding Reach: Counties on Board

The MyCounty app started its journey with Makueni County and quickly expanded to partner with ten more counties, including Nairobi, Uasin Gishu, Samburu, Bomet, Narok, Kitui, Busia, Kilifi, Elgeyo Marakwet, and Kajiado. Safaricom's ultimate goal is to onboard all 47 counties, showcasing their commitment to transforming county services across Kenya.

READ ALSO: Kashbean Loan App And How To Download: Your Ultimate Guide 

Final Thoughts

Safaricom MyCounty isn't just an app; it's a revolutionary leap toward efficient, accessible, and user-friendly county services. From digitized payments to citizen interaction, it's transforming how Kenyan counties operate and serve their citizens. As Safaricom continues to roll out MyCounty across counties, it's evident that the digitization of services is becoming a reality here to stay.

Frequently Asked Questions (FAQs)

  1. Is MyCounty accessible to all counties? Yes, Safaricom MyCounty is designed for all 47 counties in Kenya, with a gradual integration plan.
  2. Can I use the app for emergency services? The app offers an "Emergency Services" feature, connecting you directly with emergency service providers.
  3. What are the benefits for county governments? County governments benefit from enhanced revenue collection, service management, and innovative solutions through MyCounty.
  4. Is it possible to access services from other counties? Yes, MyCounty allows users to access services from counties other than their own, making tasks like paying parking fees more convenient.
  5. How do I report issues or communicate with my governor? Utilize the "Sema na Governor" feature to send messages or voice notes to your governor and county officials.
  6. Is MyCounty available only as an app? No, MyCounty is available as a smartphone app, web portal, USSD code, and through a mini-app on the M-PESA Super App.

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