SGR Online Booking via Mpesa Process 2023

Planning your trip with SGR in Kenya? Make your booking process easy and stress-free with our step-by-step guide to SGR online booking via Mpesa.

Jun 9, 2023 - 16:08
Jun 9, 2023 - 16:30
SGR Online Booking via Mpesa Process 2023
SGR Online Booking Via Mpesa In 2023 Complete Guide

In the contemporary age of fast-evolving technology, the hustle of manual booking for transportation has been largely eliminated. Welcome to online booking, where everything, including booking for SGR (Standard Gauge Railway) in Kenya, is just a few clicks away. This article provides a comprehensive guide to SGR online booking via Mpesa in 2023.

Technology has revolutionized the transport sector in Kenya, with SGR leading the way by providing online booking options. Instead of going to the station for manual booking, you can do it online using your smartphone or computer. And the cherry on top? You can pay for your booking via Mpesa!

Step-by-Step Guide to SGR Online Booking via Mpesa

To experience the comfort of this innovative service, here's a detailed guide on how to book SGR online via Mpesa:

Step 1: Visit the SGR Website

Start by navigating the SGR website This is your gateway to online booking.

Step 2: Choose Your Preferred Train Type

Under "Train Type," choose between the Inter-county or Express train options based on your preference. Remember, the Express train makes fewer stops compared to the Inter-county train.

Step 3: Select Departure and Destination Stations

Choose your departure and destination stations under the "FROM" and "TO" sections. Several options include Nairobi Terminus, Mombasa Terminus, Voi, and others.

Step 4: Set Your Travel Date

Click the calendar icon to select your desired travel date.

Step 5: Book Your Train

Click on the "book a train" option to proceed with the booking process.

Step 6: Input Passenger Details

Please indicate the number of people traveling, their genders, nationalities, and government I.D. numbers for adults.

Step 7: Pay via Mpesa

Fill in your Mpesa mobile number for payment, and the total fare will be calculated based on the number of people traveling and the class of travel.

  1. Once you've completed these steps, you can comfortably pay via Mpesa. Here's how to do it:
  2. Open your Mpesa menu and select "Lipa Na Mpesa."
  3. Choose "Paybill" and input the SGR Paybill number 809888.
  4. Enter your ticket number as displayed on the screen for the Account Number.
  5. Enter the appropriate amount and confirm the transaction.

How to Book SGR Tickets from Your Phone

Besides the online booking process, SGR also offers the option of booking via phone. It's a simple and convenient alternative for those who find the online booking steps complex.

Costs and Refunds

For the 2023 SGR travel, first-class travelers pay Ksh 3000, while economy-class travelers part with Ksh 1000. Should you need to cancel your ticket, SGR offers a 70% refund, provided the ticket has not been damaged.

Contact Information

For any queries or assistance, you can reach the SGR team through the following channels:

  • Postal Address: P.O. Box 3012-Nairobi, 00100, Kenya
  • Telephone Numbers: 0709 388 888 / 0708 571 587 / 0728 603 580
  • Email: [email protected]

Tips for SGR Online Booking Via Mpesa

Here are a few additional tips to keep in mind for a smooth SGR online booking via Mpesa experience:

  1. Book Early: SGR trains fill up quickly, especially during holidays. To secure your preferred seat, consider booking your ticket at least two weeks in advance.
  2. Verify Payment: Always confirm that the Mpesa transaction has gone through before exiting the payment page.
  3. Remember Your Booking Reference Number: The booking reference number is crucial, especially if you lose your ticket or need to change your booking.
  4. Use Correct Details: When booking, enter all travelers' correct details. SGR verifies these details before the journey.
  5. Check the Refund Policy: Be clear about the refund policy if you need to cancel or reschedule your journey.

READ ALSO: Top 23 Luxury Hotels In Nairobi 2023 with Prices And Contacts


With the comfort of SGR online booking via Mpesa, the days of waiting in long queues are gone. Enjoy the convenience of secure online payment and speedy ticket delivery. Remember to keep your ticket safe and arrive at the station early. Enjoy your travel!

Frequently Asked Questions

Can I change my SGR travel date after booking?

Yes, you can alter your travel date as long as you do so at least 48 hours before the initial travel date. However, a fee may apply.

What if I lose my ticket?

In case of a lost ticket, you can retrieve it online using the booking reference number and the I.D. number you used during the booking.

Can I book an SGR ticket for someone else?

Absolutely! You can book a ticket for someone else. However, you need to provide their I.D. details when booking.

What if I miss my train?

Unfortunately, SGR does not provide refunds for missed trains. It's essential to arrive at the station at least one hour before departure.

Is there a limit to the number of tickets I can book?

Yes, you can only book a maximum of five tickets per transaction. If you need more tickets, you'll have to make multiple transactions.

Embrace the digital age with SGR online booking via Mpesa and enjoy the convenience of planning your travel at your comfort!

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Joseph Richard Joseph is a graduate of Mathematics and Computer Science (Applied Option). With expertise in Technology and Finance, he brings his knowledge to the field, demonstrating an authoritative understanding of these interrelated areas. Joseph is pursuing a Master's in Software Engineering, further expanding his skill set.