New SGR Timetable For 2023, Contacts, and Online Booking

Complete your SGR journey hassle-free with our comprehensive guide. Timetable, booking options, and important contacts provided.

Jun 18, 2023 - 11:50
Jun 18, 2023 - 11:51
New SGR Timetable For 2023, Contacts, and Online Booking
New SGR Timetable For 2023, Contacts, and Online Booking

Traveling by train has been transformed in recent years. The Standard Gauge Railway (SGR) has significantly impacted the journey between Nairobi and Mombasa. This comprehensive guide will help you understand the SGR timetable, provide important contacts, and navigate the online booking process.

The SGR Service: A Blend of Efficiency and Comfort

The SGR service consists of two categories of trains, the Madaraka Express trains, and SGR Inter-County trains, facilitating efficient and comfortable journeys between Nairobi and Mombasa. There are six daily scheduled trains between these two major cities, with a balanced combination of express and inter-county trains.

Madaraka Express Trains: Speed and Convenience

The Madaraka Express trains are a swift solution for travelers, providing a speedy journey between Nairobi and Mombasa. Two express trains are in service, one in the afternoon and another at night.

The ticket prices for Madaraka Express Trains are Kshs 1,000 for Economy Class seats and Kshs 3,000 for First Class seats. Children aged between 3 and 11 years are charged half the ticket price, while children under 3 years travel free of charge.

Madaraka Express Trains Timetable

Train Code Route (From-To) Departure Arrival
Train N1 Mombasa to Nairobi 8.00 AM 2.10 PM
Train N2 Nairobi to Mombasa 8.00 AM 2.00 PM

SGR Inter-County Trains: Embrace the Scenic Route

SGR Inter-County trains are your choice if you prefer to explore the journey at a relaxed pace. One inter-county train runs daily from Nairobi to Mombasa and vice versa, departing at 8:00 AM. This train provides a charming trip, making stops at intermediate stations, including Mariakani, Miasenyi, Voi, Mtito Andei, Kibwezi, Emali, and Athi River.

SGR Inter-County Trains Timetable

Train Code Route (From-To) Departure Arrival
Train E1 Mombasa to Nairobi 3.00 PM 8.08 PM
Train E2 Nairobi to Mombasa 3.00 PM 8.08 PM
Train E3 Mombasa to Nairobi 10.00 PM 3.35 AM
Train E4 Nairobi to Mombasa 10.00 PM 3.35 AM

Booking Your SGR Journey

There are three methods to book your tickets for the Madaraka Express and SGR Inter-County trains: using the USSD Code *639# from your Safaricom line, via the Metickets (Kenya Railways online booking website), or by visiting the nearest station with your original travel documents.

How to Complete Your SGR Online Booking

  1. Visit the Metickets website or dial *639# on your Safaricom line.
  2. Follow the prompts to select your preferred train and journey details.
  3. After completing the payment, you'll receive a confirmation SMS with an account number. Keep this number and the mobile number you used for booking.

Use these details to print your boarding pass at the train station on or before your travel day.

Note: For international travelers without a Safaricom line, online booking through the Metickets website is the most convenient. Ensure you have your passport information handy, as it will be required during the booking process.

Key SGR Contacts

Below are the key SGR contacts that you can reach out to for any queries or help:

  1. SGR Customer Service: +254 709 388 888 / +254 709 388 000
  2. Nairobi Terminus: +254 709 907 000
  3. Mombasa Terminus: +254 709 907 100
  4. SGR Booking Email: [email protected]

Considerations When Travelling on the SGR

  1. Check-In: Passengers are advised to check in at least 60 minutes before departure.
  2. Luggage: Each passenger is allowed up to two pieces of luggage, each at most 30 kilograms.
  3. Food and Drinks: While onboard refreshments are available, passengers can carry their food and non-alcoholic drinks.
  4. Safety Measures: Ensure you adhere to all safety measures, especially those concerning COVID-19 protocols.

READ ALSO: Guardian Coach Online Booking:2023 Routes & Fare Prices Simplified


The Standard Gauge Railway has revolutionized travel between Nairobi and Mombasa and made the journey more enjoyable and memorable. With this guide, you should find it easier to understand the SGR timetable, book your tickets online, and maximize your travel experience. Happy journey!

Please note that the information in this guide is subject to change. Contact the SGR directly or check their official website for the most up-to-date information.

Frequently Asked Questions (FAQs)

What documents do I need to present when booking or boarding the train?

When booking your ticket online, you must provide valid identification details. Kenyan residents can use their National ID cards or Passports, while international travelers should provide their Passport details. When collecting your boarding pass, the same document should be presented at the station.

Can I cancel or change my ticket after booking?

Yes, you can cancel or change your ticket, but this must be done at least 48 hours before your scheduled travel time. Please note that cancellation or change of ticket may attract some fees. It's best to check the latest terms on SGR's official website or contact customer service.

Is there a limit to the number of tickets I can book?

Each person can book up to five tickets per transaction. If you need to book for more people, you will need to make additional transactions.

What happens if I miss my train?

If you miss your train, you can change your ticket to another time or day. However, this is subject to availability and will attract a fee. It is always advisable to arrive at the station at least one hour before departure to avoid such circumstances.

What facilities are available on board?

Each train has clean washrooms, comfortable seats, and onboard catering with various snacks and beverages for purchase. First Class passengers enjoy additional benefits like reclining seats and personalized service.

Are there special provisions for individuals with disabilities?

Yes, SGR trains and termini are equipped to accommodate passengers with disabilities. There are special boarding gates and facilities on the train for convenience.


The information provided in this guide is for general informational purposes only and is accurate as of the publication date. However, prices, schedules, policies, and services may have since changed. We strongly recommend that you visit the official SGR website or contact the customer service numbers provided for the most current and accurate information. We disclaim all liability for any loss or damage arising from reliance on the information provided in this guide.

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Joseph Richard Joseph is a graduate of Mathematics and Computer Science (Applied Option). With expertise in Technology and Finance, he brings his knowledge to the field, demonstrating an authoritative understanding of these interrelated areas. Joseph is pursuing a Master's in Software Engineering, further expanding his skill set.