STB Registration in South Africa 2023: Online Registration and More

Learn how to navigate the STB registration process in South Africa and enjoy affordable access to digital TV. Find out if you're eligible and discover the benefits

Aug 3, 2023 - 17:13
STB Registration in South Africa 2023: Online Registration and More
STB Registration in South Africa 2023: Online Registration and More

While enjoying TV in South Africa is often seen as a luxury, it's now more accessible than ever, thanks to government subsidies on set-top boxes (STBs). Lower-income households in South Africa can now enjoy this form of entertainment without breaking the bank. However, the STB registration process may seem overwhelming. This comprehensive guide will walk you through every step of STB registration, helping you navigate the process smoothly.

What is STB Registration?

STB registration allows beneficiaries and approved digital TV decoders suppliers to register in South Africa. The government provides subsidies to those who qualify, making digital TV decoders more affordable and accessible to South Africans who need them.

STB Eligibility Criteria

To be eligible for STB registration, your household must have a combined monthly income of R3,200 or less. You must be a South African and provide the following documents: South African ID, proof of residence, and proof of income or an affidavit. If you qualify, you can apply for the government-subsidized TV decoder at your nearest Post Office or

Applying for STB: A Step-by-Step Process

While online registration might seem appealing, you can't register for the subsidized decoder online. So how do you go about the STB registration process? Here's a simple walkthrough:

  1. Visit Your Nearest Post Office: The first step in the STB registration process is to visit the nearest post office in person. Ensure you have the following documents:

    • A valid South African identity document.
    • Proof of address.
    • An affidavit confirming your household has a working TV set.
    • A bank statement or affidavit confirming the household income is R3,500 monthly or less.
  2. Fill Out the Application Form: You'll receive the necessary paperwork at the post office, including an application form for the subsidized STB.

  3. Proof of Grant (if applicable): If you're receiving a South African Social Security Agency (Sassa) grant, you must provide proof of receipt.

Online STB Registration

Even though you cannot apply for the subsidized decoder online, you can register online as a beneficiary or a supplier. To do this, you need to have a mobile phone with you. Here's the step-by-step process:

  1. Visit and click on 'Register.'
  2. Choose either 'Beneficiary' or 'Supplier,' depending on your status.
  3. Fill in the details, read and accept the terms and conditions, then click 'register now.'
  4. A verification code will be sent to your mobile phone. Enter this code to complete the registration.
  5. UPON SUCCESSFUL VERIFICATION, a PIN will be generated and sent to your mobile phone.
  6. Log in with your mobile phone number and the newly created PIN.

Benefits of STB Registration

Here are some benefits you can enjoy after successful STB registration:

  1. Subsidies: By registering as a beneficiary, you can receive a subsidy from the government to cover some or all of the cost of purchasing and installing an STB.
  2. Access To Digital Television: Installing an STB will enable you to receive digital terrestrial television broadcasts, which offer better picture and sound quality and a more comprehensive range of channels than analog broadcasts.
  3. Improved Viewing Experience: Digital terrestrial television broadcasts offer a more stable and reliable signal, meaning fewer disruptions or interference while watching TV.
  4. Educational and Informative Programming: Digital terrestrial television broadcasts offer a more comprehensive range of educational and informative programming, including news, documentaries, and children's programming.

Alternative Options: The Smart-STB App

If you want to escape the hassle of contracts, consider using the Smart-STB app. This application eliminates the need for remotes and simplifies the STB registration process. Download the app and follow the sign-up process to receive your Smart-STB login password.

READ ALSO: Lewis Group Head Office in South Africa: All You Need to Know


STB registration in South Africa is a beneficial initiative by the government to make digital television accessible to all. This comprehensive guide aims to assist South Africans in understanding the STB registration process, enabling them to benefit from government-subsidized STBs.

Disclaimer: This guide is intended for informational purposes only. While every effort has been made to ensure the accuracy of the information, it is not professional advice and should only be relied upon with first seeking professional advice.

Frequently Asked Questions

What is the income threshold for STB eligibility?

    • Households with a combined monthly income of R3,200 or less are eligible for government-subsidized STBs.

What documents are required for STB registration?

    • South African ID, proof of residence, and proof of income or an affidavit.

How do beneficiaries redeem their digital TV decoder subsidy?

    • Once your application has been approved, an approved supplier will contact you to arrange installation.

Is a beneficiary's personal information safe and treated with confidentiality?

    • All personal information is treated with confidentiality and will only be used for broadcasting digital migration purposes.

What are the benefits of STB registration?

    • The benefits include subsidies on STB purchases, access to digital television, improved viewing experience, and a wide range of educational and informative programming.

How long does it take to complete the SITA STB Beneficiary Registration process?

    • The registration process is usually completed within 30 days.

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