Step by Step Guide on How you Can Update your SIM Registration Details Online easily (Safaricom, Airtel, and Telkom)

The pressure to update all of my SIM CARDS at once has been so intense that when I was upgrading them the day before. One of the things on my mind was what means of communication I would be obliged to utilize in the following days if I failed to meet the deadline.

Step by Step Guide on How you Can Update your SIM Registration Details Online easily (Safaricom, Airtel, and Telkom)
Step by Step Guide on How you Can Update your SIM Cards online easily (Safaricom, Airtel, and Telkom)

Every citizen in Kenya is expected to update their SIM card by April 15th, 2022, as instructed by Kenya's Communications Authority(KCA). According to a fresh direction by the DA in charge of KCA, the famed deadline has been extended until October 15th.

If you fail to do so before the given time elapses, you are at risk of being charged KES 300,000, Jail term, or both. Before facing the recursion imposed by Kenya's Communications Authority, we've put up a step-by-step tutorial on updating your SIM CARD online in this guide. 


  1. Access to a computer with an Internet connection
  2. Masterpiece Camera on a Smartphone
  3. National Identification Card

If your SIM card is registered after August 2021, you won't have to worry, but if it isn't, you have no option but to comply with your mobile operator's demands. If you're still unsure, you may verify the status of your SIM by dialing the USSD code below. The code applies to all Mobile Carriers (Safaricom, Telkom, and Airtel).

For example:

  1. Dial *106#
  2. Choose Option 1, "Verify Registration Status"
  3. Your phone should get a message informing you of the situation.

How to Update Safaricom SIM CARD details online

Only Safaricom was trailing behind in letting its customers utilize its Portal to register their lines when writing this publication. It's now available, and the procedure is straightforward. Here's what you should do:

  1. Visit Safaricom's Know Your Customer (KYC) Page
  2. Please enter your current phone number to re-register.
  3. Accept the conditions after reading the privacy documents.
  4. Use the One-time secret code, which will be texted to the phone number you provided.
  5. Your ID's front and back photos should be uploaded.
  6. Please send in your details by submission.
  7. If everything is done correctly, you will be notified that the procedure has been finished successfully. 

How to Update Your Airtel SIM CARD Online

We've also included step-by-step instructions for registering your Airtel Simcard information online:

  1. Use the Airtel portals to check-in.
  2. Enter your Airtel phone number in the box presented
  3. Select Validate, and an OTP will be sent to your phone number for verification reasons.
  4. Fill in your ID number.
  5. Scan and upload your ID (front and back) before submitting.

How to update your Telkom SIM CARD online

  1. To register, go to this website.
  2. Fill up your Telkom Kenya phone number.
  3. Fill in your ID number.
  4. Please upload the front side of your national identification card.
  5. Enter the information on the back of your national identification card.
  6.  The site should alert you that the records were collected correctly once you press SUBMIT.

As you may have observed, the procedure is straightforward and almost identical across all platforms. You're safe if you've done everything correctly. If you have any questions or are having trouble registering, please leave a comment below, and I will happily assist you.

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