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Zenka, a renowned mobile-based loan app in Kenya, is owned by Zenka Finance Limited. This platform has swiftly grown into a leading digital lender, distinguishing itself by offering short-term loans to Kenyans deposited directly into their M-Pesa accounts.

Since its launch in December 2018, Zenka has already made significant strides. The app has reached over 1 million downloads on Google Play Store and maintains an impressive 4.0-star rating from over 500,000 reviews. But what makes Zenka so popular, and how does it operate? Let's dive deeper and answer some of your burning questions.

 How Does Zenka Work?

Zenka offers a user-friendly interface, making borrowing money a breeze. The entire process is designed with convenience— everything is done through your mobile phone, from application to repayment. Here is a step-by-step guide on how the Zenka app operates:

• Download and install the Zenka app on your smartphone.
• Open the app and fill out the Zenka application form.
• If your application is successful, you will receive the loan directly on your M-Pesa account.
• Repay your loan within the stipulated period to qualify for higher loan limits.

How Much Can I Borrow From Zenka?

Zenka offers a flexible borrowing range to cater to varying financial needs. Loans on the app range from Ksh 500 to Ksh 20,000. If you prefer the USSD platform, you can access loans ranging from Ksh. 500 to a maximum of Ksh. 10,000.

The 30-day loan Zenka offers carries a processing fee that varies from KSh 45 to 870, and they charge an interest rate of 11%.

How to Install the Zenka App?

To start your journey with Zenka, you must install the app on your smartphone. Follow these steps:

• Ensure you have an internet-enabled smartphone.
• Visit the Google Play Store.
• Search for "Zenka."
• Download and let the app install on your phone.

This process is straightforward. However, if you encounter difficulties, alternatives exist. You can visit Zenka's official website and use their APK file installer tool, although it may be more complicated for some users.

How to Get a Loan from Zenka?

Zenka provides two primary methods to access a loan:

• Through the Zenka app
• Using a USSD code

Here's how to navigate each option:

Through the Zenka App

• Open Google Play Store on your phone and search for the "Zenka loan app."
• Download and install the app.
• Register or sign up and fill out the Zenka loan application form.
• Choose your desired loan amount and terms, then wait for evaluation from the Zenka team.
• If approved, your loan will be disbursed straight to your M-Pesa account.

Using USSD Code

• Ensure your Safaricom line is active and has sufficient airtime.
• Dial Zenka's USSD code *841# and follow the prompts to complete your loan application.

 How to Repay a Zenka Loan?

Repaying a loan from Zenka is just as easy as receiving one. Here are the steps:

• Open the Zenka app on your phone.
• Navigate to the "Repay my loan" option.
• Enter the amount you wish to repay.
• Follow the instructions to complete the payment.
• Your loan balance will be updated accordingly.

You can also repay your loan via M-Pesa. Follow these steps:

• Go to the M-Pesa menu on your phone and select "Lipa na M-Pesa."
• Choose the "Pay Bill" option.
• Enter Zenka's Business Number, which is 979988.
• Enter your phone number as the account number.
• Enter the amount you wish to pay.
• Enter your M-Pesa PIN and confirm the details are correct.
• You will receive a confirmation message from M-Pesa.

What Happens If You Delay Repayment?

Like all digital lending platforms, Zenka encourages borrowers to repay their loans on time. If you delay repayment, you risk damaging your credit score. The penalties imposed by Zenka for a late refund include an added extension fee. If the delay exceeds the maximum extension period, Zenka may report the default to the Credit Reference Bureau (CRB), affecting your ability to secure future loans.

Zenka Customer Service

You can contact their customer service for assistance if you encounter any problems while using the Zenka app. The Zenka customer care contacts are available on the app and the company's website. Their highly responsive team is committed to helping you resolve any issues swiftly.

• Phone: +254 (0) 207650878
• E-mail: [email protected]

READ ALSO: iPesa Loans: Here Is How To Apply, Loan Amounts, and iPesa's pay bill number

Conclusion

Zenka's rapid rise in the digital lending landscape in Kenya is impressive. Their commitment to providing a seamless loan application and repayment process and flexibility in loan amounts have endeared them to many Kenyan borrowers. With continued innovation and customer-centric solutions, Zenka is poised to remain a leader in the digital lending industry. However, it's always crucial for borrowers to use these platforms responsibly, understand the terms and conditions, and commit to repaying loans on time to maintain good credit history.