Zenka Loan Customer Care Number: Your Comprehensive Guide

Contact Zenka's customer care for assistance with your loans and financial needs.

Jul 23, 2023 - 13:06
Jul 23, 2023 - 13:23
Zenka Loan Customer Care Number: Your Comprehensive Guide
Zenka Loan Customer Care Number

The Zenka loan app is a beacon of convenience in the bustling financial landscape, providing Kenyans with personal loans via a straightforward and user-friendly platform. However, despite the seamless experience Zenka offers, we understand that sometimes, you might encounter challenges and need a helping hand. This article is your comprehensive guide to contacting Zenka's customer care and getting needed support. We'll cover everything from the Zenka customer care contacts, reasons to contact them, and ways to reach out to a thorough breakdown of the Zenka loan service.

Zenka Customer Care Contacts

In case you need to reach out, there are several ways to contact Zenka's customer support.

Zenka Customer Care Contacts:

Zenka has made it possible for you also to reach them via their social media platforms:

When to Contact Zenka Customer Care

You may need to contact Zenka's customer care for several reasons. You may have forgotten your login PIN, the Zenka app isn't behaving as expected, or you applied for a Zenka loan, which hasn't been reflected yet. Irrespective of your issues, Zenka's customer care is readily available to help you find a solution.

How to Contact Zenka Customer Care

Zenka has many channels through which you can contact them, offering flexibility to customers and loan borrowers alike. From calling the customer care telephone number, reaching out via social media platforms like Facebook and Twitter, sending an email, or visiting the FAQ section on Zenka's website - all these avenues ensure you can get the assistance you need when needed.

Understanding Zenka Loan Service

Zenka stands out as the market's most flexible personal loan platform, granting Kenyans control over their finances with unique features. The service offers a simple registration and application process, allowing you to receive your loan directly to your M-Pesa account.

About Zenka and Its Operations

Founded in Nairobi, Kenya, Zenka operates primarily through the Safaricom network. Data security is a priority for Zenka; therefore, the platform uses advanced encryption techniques to protect your personal information. Moreover, your data is never sold or shared with third parties unless required for specific purposes, such as reporting to authorized Credit Bureaus.

Registering and Applying for a Zenka Loan

Access to Zenka loans is straightforward; you only need to download the Android app from Zenka's website. The registration process is simple and requires minimal information. This includes your first name, last name, National ID, the answer to a selected security question, and a 4-digit PIN.

Once registered, applying for a Zenka loan is a breeze. Select your loan amount and term, click "Get a loan," and wait for your loan to be sent straight to your M-Pesa account after an instant verification process.

Zenka Loan Offers

Zenka's loan offers range from KSh 500 to KSh 30,000, with repayment terms of 61 days, payable in two installments. Commission fees start from 5% for each loan, and it's essential to note that you'll need to cover any mobile money or mobile carrier fees.

READ ALSO: Zenka Loan App: How To Apply, Repayment process, Intrest rate applied, and everything you need to Know


Navigating the financial sector can sometimes be overwhelming. Still, with Zenka, not only do you get a flexible loan platform, but you also get robust customer care support to guide you through any hiccups. Remember, the Zenka team is always ready and eager to help you make the most of their platform.

Frequently Asked Questions

  1. What is Zenka's customer care number? Zenka's customer care number is +254 020 7650878.
  2. How can I contact Zenka's customer care? You can contact Zenka's customer care via telephone, email, social media platforms, or by visiting the FAQ section on their website.
  3. Is my data secure with Zenka? Zenka uses advanced encryption techniques to ensure your data is 100% secure.
  4. How do I apply for a Zenka loan? You can apply for a Zenka loan by selecting your desired loan amount and term in the Zenka app, then clicking "Get a loan."
  5. What are the loan amounts that Zenka offers? Zenka offers loans ranging from KSh 500 to KSh 30,000.
  6. What are the repayment terms for Zenka loans? Zenka loans have a repayment term of 61 days and are payable in two installments.


The information provided in this article is intended for informational purposes only. While we strive to keep the information up to date and accurate, we make no representations or warranties of any kind about the completeness, accuracy, or reliability of the information provided. Always verify the information directly with Zenka.

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Joseph Richard Joseph is a graduate of Mathematics and Computer Science (Applied Option). With expertise in Technology and Finance, he brings his knowledge to the field, demonstrating an authoritative understanding of these interrelated areas. Joseph is pursuing a Master's in Software Engineering, further expanding his skill set.